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March 2024 by Sergio Castanho
Kicked me out with a service dog. They’re bad people
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January 2024 by Margarita Alford
Love going to that store! I love everything I bought there. I wish I were remember the guys name that took care of me, he was such nice person he educated me pretty much about everything I want to know. I was there 12/17/23
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December 2023 by DWF
Had a pleasant shopping experience here - picked up a couple of their famous hand creams in various scents. They had some good promotions going and of course a "hand washing" station with lots of their products to try. Nice addition to Disney Springs!
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October 2023 by Karina Salcedo
Claudia helped me during my visit today. She was wonderful and incredibly helpful! She helped me pick a gift for my mother in law and helped me out as well with the current promotion. Very happy with the service she provided!
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October 2023 by anna liubenco
POOR CUSTOMER SERVICE!!The worst L’Occitane store I've been to. The staff is unprofessional! I asked a few questions and no one helped me, I felt so embarrassed about it!! Why should I feel embarrassed for asking a consultant for help?! Moreover, 2 of my friends came with me for the first time to this store, they couldn’t turn on the water in the sink (they didn’t notice a pedal on the floor, which you need to press with your leg) and instead of helping them, they were just laughing in the corner!!A note for those who will say that we came just to wash our hands: all 3 of us left with their products?
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July 2023 by N.
Very friendly and professional staff, product line has consistently been a go to. They are a step ahead always with their products and the emphasis on products that are grown rather than synthetic. The almond milk lotion cleared my skin, it is some kind of magic. Bath soaps smell great as do the eau du parfums. The Disney Springs store shown below was very premium yet approachable.
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July 2023 by Emma Allende
Recently stopped by this L’Occitane location to purchase some gift sets, and Rachel was exceptionally helpful in picking out sets and helping us check out! She even removed all of the price tags and individually wrapped each set for us! Would 100% recommend stopping by this store, the service was A+!
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June 2023 by Jisel C.
I came with three friends of mine to this store and we were shopping by ourselves because not a single staff member showed up to be helpful in any way.. As for customer service, it was really poor. A couple of minutes after we came in, a lady came into the store and they jumped on her to be helpful and show her products.. we didn't receive the same treat.. that's sad, I wouldn't want to think that we received any kind of discrimination, but it looked like.
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March 2023 by adam mcmann
If you’re in the area be sure to stop in and get some new product. You won’t be disappointed.
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January 2023 by regis macmillan
bad experience, highly frustrating, all Disney Springs stores offer Disney annual pass discount. In this store, the vendor did not allow the discount and claimed that the discount would occur above an X value. extremely inelegant and inappropriate for a L'occitane store … regrettable
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September 2022 by Cora Chapman
Gio is the best customer service rep EVER. Every single business in America should take notes!
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August 2022 by Nina Gammello
Friendly employees, well stocked shelves. Much larger selection than the millennia mall location
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August 2022 by Bill S.
When I travel, it seems I always forget to bring something. In my case, I forgot to buy more after shave balm before vacation. Not to worry, there are a few choices in Disney Springs. After I left the shaving store, I knew my next stop would be l'occitane en provence. I know what you're thinking, what products for men are being sold at L'occitane?? Au contraire mon frere, L'occitane is all about under eye creams and shampoos as well as shaving products. How do you think I keep my youthful appearance, I'm 97 years old! Haha I find a nice after shave balm, smells gentle and yet very French. Ooh la la as I head to the counter. I ask for a few samples as I zero in on my favorite hand cream and under eye cream. I say merci as I glide out the door. l'occitane en provence, I thank you for your superior products being sold in Disney.
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September 2021 by Marcela Farias
In past I always see the store but never get in. We try the store for our first time in Disney Springs and the service is incredible amazing!!! Adrian the manager was very special and show us all the products. High quality products, high quality service. I definitely come back again! We bought delicious creams for our hands!!!!
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August 2021 by Vincent misuraca
Aisa absolutely the best customer service I've had in Orlando yet
