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February 2024 by Edwin M. White
We’ve been clients of Loch Haven Vet for decades now, following them to multiple locations now in the immediate area. The doctors and staff are incredibly passionate about their work and clearly love their profession. They’ve provided amazing care and advice to help ensure the health of our dogs & cats over the years. We absolutely love this vet and feel so blessed to have it in our neighborhood. Thank you Loch Haven. We hope that you’re here for many more decades to come.
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December 2023 by Allison Matos
Everyone is AMAZING. Everything is explained in full and nothing is done without owner consent. They are compassionate and caring. I’ve been to multiple vets over the years and I cannot say enough good things about Loch Haven!!
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November 2023 by Janice Talty
We have used this clinic for a number of years but we just started going to Dr. German this past month and she is absolutely amazing. She listens, explains everything well and is mindful of our time. The best part is I feel my pups are getting the best treatment available.
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October 2023 by Lisa Secor
I love this practice!!!! I had 2 pets pass within a week of each other, and the whole team rallied around to ensure I had as much support as possible. They take great care of my current pets and give dedicated attention to make sure all my questions are answered and we take the best path forward. I can't say enough other than I specifically drive 20 min to this practice rather than going somewhere closer.
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September 2023 by Manny Vivar
They cancelled my appointment for my two dogs the day of because a doctor was sick and “although they tried to accommodate clients, we weren’t one of the ones who could be accommodated.” On two separate occasions we needed emergency appointments for our dog (one life threatening) and both times they told us they could not accommodate us.They also made me book out appointments weeks if not months in advance because I wanted to bring my two dogs in at the same time and they never had time in their schedules. Terrible experience, I should have switched a long time ago.
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August 2023 by Michael Rose
My name is Mike and I do not take any delight in posting this negative review. I had been a client at Loch Haven for about 8 months and had been purchasing heartworm prevention monthly. One of the receptionists suggested that I bring my dog in to be weighed to make sure that he did not exceed the weight limit for his dose, in which I did.At this point, I am going through some really bad financial issues which I hope will be resolved soon. At present, I am on food stamps and have less than $5.00 to my name.When I brought him in, I asked if they could cut his nails and express his anal glands and they said yes ,knowing my financial situation. Upon bringing him out after they finished, they told me the charge was $63.00 for an office visit, in which I told them I did not have the money. They then told me that until I paid off the bill I would not be able to purchase heartworm preventative from them.I am doing all that I can to keep my dog and because I can not pay a bill because I do not have the money, they do not care if my dog gets heartworms. There is no other way to describe it. I understand that it is a business, but in life there are extenuating circumstances.My dog is very sweet and calm, so the whole thing could not have taken much more than a minute..One more thing. I am not looking for any pity, but it is what it is. I am 76 years old and I am in a wheelchair.When I spoke to the office manager, she told me that this isa for profit business. I get that, but in a business, when you provide a good or service, you are entering into a contract(albeit oral) but a contract just the same. In the exchange of goods or services, there has to be an offer and acceptance(meeting of the minds) regarding the exchange of consideration.If I was told before hand that the charge wound be $63.00,I would not have agreed to it and there would not have been a meeting of the minds.PLEASE TAKE YOUR PET TO SOMEBODY WHO CARES!!!!!!!!!!!
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June 2023 by Kristi Alday
Loch Haven is the BEST! They are our vets and also where we board our dogs. They have the most friendly, caring staff. And we loved receiving pictures and updates about our dogs while we were gone! They are also the cleanest vets office we have ever been in!
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June 2023 by Dan DeChellis
The people that work at this vet are perfectly lovely, wonderful people. We have always been treated with respect and love. HOWEVER - they simply have too many clients and their scheduling does not allow them to care for your pet the way that a neighborhood family vet should. In 6 years our dog has been sick twice and each time it was an absolute ordeal to get seen on short notice. Their “regular” appointments are booked 50+ days in advance and to be seen for a sick visit your only option is to call day of and “MAYBE” (their words) they will fit you in - oh and don’t forget about the $180 rush appointment fee. Having a sick pet is stressful and the last thing you need to deal with is difficult scheduling issues at the vet. Buyer beware - downtown residents if you’re willing to drive 15-20 minutes outside of the DT area there are plenty of vets that will see you immediately and love your pet without 3x the charge.
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May 2023 by Nicolas Rivera
The staff are always professional and kind. Dr. Martin does an excellent job with articulating and delineating treatment plans. I’m so happy my Oliver has an excellent Doctor. Our recent neuter went very well. Thank you all!
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April 2023 by Nancy R
Top notch care for your fur babies.Dr St Pierre & staff are so very caring, compassionate, professional and helpful in dealing with our very difficult feline baby. 5 stars !!!!
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April 2023 by Stefani Picton
Dr. Martin and his staff are exceptional! They are all so compassionate, knowledgeable, kind and personable. They remember each animal personally, and go above and beyond to make you feel like family. We love Loch Haven.
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February 2023 by Kelly Burroughs
I never write google reviews, but I had to share my experience. I decided to switch vets after one of my cat's health care made me concerned. My cat was poorly handled, scaring her so badly that she needed to be put on gabapentin just for a nail trim. They also told me she needed to have potentially thousands of dollars of services for her teeth, without giving me a clear and conscience answer as to exactly how much cost I was looking at, nor about precisely what they were going to do. Take out teeth, jaw surgery, and a cleaning? They said it could be any of those, but they weren't sure and could only tell me once they got there. I felt baffled and knew I needed a second option.I called Loch Haven straight away. The front desk attendant put me at ease from the first phone call expressing my concerns. She walked me through what to expect and what they could provide. On our first visit, I was immediately impressed with the lobby area - Cat Desk / Dog Desk. The cat boarding area with glass windows and happy cats chilling out. The facility was clean and quiet. No one was in a hurry, phones ringing off the hook, and excessive stress by the staff. It was just really buttoned up and professional.The waiting room was so minimal and clean—no tacky posters or artwork on the wall—just essentials. From the moment Dr. Speicher walked in, I knew this would be different. He was so calm, professional, reassuring, and understanding. He moved so slowly and methodically toward my cat, and she was quiet. No meds were needed. He listed and devised a plan for my cat that involved some proactive noninvasive steps toward her healthcare. I was so happy to have found him!Since that visit, I have moved my other two cats, which required another visit. Again, same as before. It wasn't a fluke. Dr. Speicher had incredible calmness with each cat, and we talked about their healthcare, and they provided a clear summary of all charges. Not three different invoices for each animal. One sheet, clear as day. And both visits the techs were so sweet and helpful. Actually, there's not a single person I have encountered so far that isn't a kind human being, who seems to love what they do.One of the best perks about this vet is the online portal and texting communication service. Each animal has their profile and details, in case I have to check any information about them. There I can request a prescription refill, text questions with the office (which is amazing), request medical records, and see any service reminders. It's easy and assessable, and I'm not put on hold each time I call, as I was with the previous vet.Lastly, they offered me a way to save money on flea and tick meds, which the other vet did not do and charged more. Just another way Loch Haven is so considerate of the client's pocketbook.They are organized, thorough, professional, clean, and operating at the optimal level! I'm surprised they are not on a waiting list to be established as a new patient.At the other vet, I felt like a number, like I was bothering them, wondering which Dr. I would get, and they always seemed unorganized, and the techs sometimes seemed unhappy to be there. Not with Loch Haven. Each person I have encountered was smiling, attentive and helpful! It is like a breath of fresh air that puts my heart at ease because I know all my animals are in terrific hands.I will 100% recommend Loch Haven them to anyone who needs a vet.
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January 2023 by Daniel Bray
My partner and I have had several pairs of cats, that we have taken to Loch Haven, over 20 years. While there are other excellent veterinarians locally, our experience with Loch Haven has been that our cats are treated as if they belonged to the veterinarian. Our cats have all been treated and cared for attentively and humanely. The facilities are top-notch and “calming” for both animals and people. There is a strict protocol and professional interaction between the patients, clients and staff. There are separate dog and cat entrances. The exams, treatments and surgeries are all reasonably priced, for the high level of service provided, here. Dr. Martin and his fellow veterinarians are highly reputable among the Orlando community, and respected among their peers.
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December 2022 by Kris
The staff is wonderful! Very professional, friendly and great with my dog. They listened and cared not only about my dog's physical well-being, but also his comfort and emotional well-being during his visit.
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December 2022 by Brad Fletcher
Dr. Martin and his team are amazing. Truly care about their patients and completely trust them when it comes to our family members treatments. Can't recommend enough!
