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January 2024 by OFFICE MANAGER
Amazing staff
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January 2024 by Débora Santos
Excellent service
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January 2024 by Paul Jackson
I brought my cat here on Saturday for an emergency. The staff were excellent, very informative, caring, and everyone was just so friendly. I will definitely bring my cat here from here on out. Thank you all again for everything!
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January 2024 by Cord Wright
Luv-N-Care Animal Hospital in Longwood refused to refund me for a credit on my previous visit of $70. Also, I was told when scheduling my appointment that their fee for my annual check up to renew my cat's prescription would be $60. This was told to me by one their representatives during a phone conversation when making my appointment for my cat.However, when I brought my cat in for his annual examination on the scheduled appointment date, I was given a significantly higher price for my cat's prescription renewal fee along with additional charges despite the fact that my cat had no signs of any type of illnesses. He just needed his prescription refilled for his urinary track food. Why wasn't this told to me on the phone? The reason was they were attempting to do a pressure sale on me after I was their with my cat because they were thinking I would pay the additional charges so I could get his prescription refilled. When I argued with the vet about this price increase, she told me to leave and also refused to give me my refund credit amount.Fortunately, I video recorded her on my phone stating this and it will posted on Youtube as further evidence of her refusing me my credit balance which is the same as stealing. There will be a good chance that I will submit this claim to Seminole County Civil Court along with my court cost expenses also.
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January 2024 by Sanja M
Terrible experience. The doctor had no idea what was wrong with my cat. The first appointment I paid over $700 that included x-rays. They could not tell me the results either. They mentioned everything under the sun since they had no diagnosis. The doctor only talked about chopping off the toe without even knowing what's wrong. They constantly want you to come back, but no answers. They do not care about your pets, also seems like no experience at all. They just want your money. They put the fear in You, then use that to get more money from you. DO NOT TAKE YOUR PET THERE.When I asked the vet specific questions on what the nail is supposed to look like as well ad other questions she had no idea. Before she even prescribed the medicine she wanted to sedate the cat and take her nail off or amputate. The xray results I was told they couldn't tell anything. As for sample of the wound I was just told bacteria. They also did a quote for the initial visit and was told $45, then ended up being $51. The follow up appointment was supposed to be $35, then again was $51. So no answers, more appointments so they can keep collecting the $51
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January 2024 by Jeremy Billiet
Gross incompetence. Do not take your fur family here. “Doctor” Abby is way under qualified. The absolute worst!
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January 2024 by madison Moth
Josie and the doctor were amazing! We couldn’t be more happy! Very clean and very efficient
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October 2023 by Rose Rodriguez
Been coming here for almost 2 years now and can for sure say that not just me but, my dog LOVES this place and that means alot to me. He is so loved, cared and spoiled every time we come. Dr. Shea is THE ABSOLUTE BEST ! She takes her time with you and answers evey question or concerns you might have with knowledge and professionalism. Forever thankful to find someone like her to take care of my Ryder
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October 2023 by Karen Zarnowski
I really appreciated getting Bitzy to you last Saturday morning...it was not a good situation for her .It was also great that my previous vet, Dr. Khanna, who had retiredwas there filling in !! He knew just how to help her feel better...Bitzy is coming back in two weeks for a recheck...We are both happy with your staff and care...
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September 2023 by Darren Green
Vet and *entire team* had to jump in to help with my 170lb Great Dane, Neptune, to get X-rays- and their service and caring was nothing short of exceptional.Dr Abbi was thoughtful and detailed in her explanation and took the time to answer my many questions. Highly recommend!
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August 2023 by Amelia Agostini
I’m very pleased with the service I got from all the staff at luv n care hospital I love the attention every little details the way the ask before you paid making sure that every patient can afford without going broke ? and the next day I wasn’t waiting for that phone call checking on maya I had no complaints and no plans to find another place I gave you a 12 you guys are Amazing thank you I appreciate
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July 2023 by Stacie Ham
This place is exceptional!! we recently had a scary dog emergency and weren’t able to get into any place until we called here! They were super accommodating, and made sure we were able to bring in our dog the day that we called. Every step of the way, they explained all options and kept us updated throughout our entire time when it came to our dogs care. All the staff were super friendly and very gentle with our dog. We could definitely tell what sets this place apart from other dog and animal places is their genuine care, and concern to treat the animals well and not on profiting on sick animals. We will absolutely come back to this place with any, and all future doggy needs.
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July 2023 by Michael Fernandez
Highly recommend! The most amazing and welcoming staff! Also they are very very affordable. My great Dane needed a near emergency operation. And after being turned down time after time for either being way to expensive or simply incapable of performing the procedure. LUV-N-CARE ANIMAL HOSPITAL, saved everything. Not only being extremely capable and knowledgeable, AND VERY AFFORDABLE!
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July 2023 by Sharon Ann
Everyone is so welcoming, friendly and very caring. They took their time with my pet and answered all my questions. I was able to get scheduled quickly. I highly recommend.
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June 2023 by B M
The staff is so kind, courteous and helpful. They got us in so quickly. Our Joey was taken care of so lovingly and they’ll even respond to you via email if there’s any questions or concerns regarding the visit or any follow ups. We can’t wait for our Joey to feel better soon! Thanks Luv n Care
