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December 2023 by Barbie
All them ugly in there I know that
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November 2023 by Fabiana Dantas
I love shopping at this MAC location. Rob the store manager always knowledgeable and gives you the BEST Customer service. Thanks Rob for your outstanding service!
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November 2023 by Bianca Marrero
It seems like if you have a major attitude and no customer service skills and if you don’t smile, MAC cosmetics hires you. I think they need to let Sephora’s Team come in and train on customer service because it’s really ridiculous and unnecessary. And don’t come in with a beat face, their attitude is even worse. It’s 2023, MAC has had them same types of employees FOREVER. Let’s evolve MAC COSMETICS….Yes your makeup is amazing but the people that represent your brand ARE NOT!
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August 2023 by JF
Really bad service. And they charge us twice for the products and they didn't accept it. At the end the credit card was charged twice and I had to reclaimed it thru the card. A complete mess.
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August 2023 by Luis Vega
The “MAC Cosmetics” counter is literally cringe. If you need help with your makeup your better off going to the circus at least they do makeup there. Management has the customer service skills of a Walmart greeter or worse. Save yourself the headache and watch a YouTube tutorial because this store ain’t IT!
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July 2023 by Ashley White
Rose was super helpful getting me color matched!
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June 2023 by Kierin C.
Jess was amazing!!! A+ customer service. She was so attentive and helped me pick out the perfect foundation. Next time I come back I’ll have to get some of the other products she recommended
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May 2023 by Jeffery Chua
Witnessed their staff stealing customers from one of their hardworking disabled makeup artist. The greed this unacceptable and unethical.Their regional manager brad is allowing this behavior.
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April 2023 by ludmylla silva
i went to this store to buy makeup, but i always used maybeline, i asked the salesperson for help finding my foundation color, he just told me to go to wallmart, thank you mac for the great customer service
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April 2023 by Charlie Jackson (Charlie and Barbie)
On this account I review places my service dog in training and I have visited. Busier location but never any trouble for Barbie and I-good product selection, staff is helpful while not too “salesy”.
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March 2023 by Tchello_Thor
Got an online order and didn’t like their customer serviceThey had promised some samples upon pick up which didn’t happen
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February 2023 by Illian Villegas
Had a wonderful customer service experience. Everett helped us and he is super knowledgeable. I was especially impressed with how he explained his top tips to my pre teen and when we left, she was saying now nice he is. Thank you for making my girls and I feel welcomed.
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September 2022 by Rachel Louise
Brought my little sister here today and the staff were so great! Knew exactly what we were looking for and were able to give us lots of useful tips/guidance on what products went well with others.Yes it's a little pricey... but you really get what you pay for, it's great quality products.
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August 2022 by William Meyer
It’s a good product but it’s better to go in person to buy. We tried in line and was sent two different products neither of what we ordered. They were kind enough to refund the money. I do appreciate that but know the products are very good
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August 2021 by Sharell W.
While visiting Orlando and preparing for an anniversary photo shoot I added MAC cosmetics to my itinerary because I love Mac and have not ever had a bad experience. These plans however were made prior to the Delta Variant rearing it's ugly head. Due to the rising COVID numbers all over I was informed MAC was not doing full face make up, but offered a WOW in 15 make up tutorial in which they helped you to jazz up the eye area while keeping your mask on. Because my application experience did not go beyond concealer, blush, mascara and a nude lip So I was not that confident in my ability to help make my photos as absolutely amazing as I know the MAC artists are capable of.... So the day of my photo shoot I contacted the Fla Mall MAC store and spoke with the manager who was so kind and supportive of helping me. She assured me they would be available to assist me in making up my face at the time that was most convenient for me and she had an overall amazing personality, which means so much to me as a customer and in my interaction with people. Staff member Nelson was my assigned instructor and I was so pleased to meet him. He was patient with my lackluster skills, as I fumbled holding the brush while trying to create a smoke eye, lol He remained very assuring and his overall vibe was outgoing, which definitely matched my energy. I can't wait to revisit once things settle with the pandemic. Once my eyes were done Nelson gave me some very solid points for creating an ombré lip and taught me about the highlight bronzer, which seems to be all the rave and absolutely gorgeous!!!!! The energy the Florida Mall MAC staff was just what a girl needed to prepare for the celebration of a 10-year anniversary. This was truly a highlight of my trip seriously. Thank you Nelson and your beautiful manager!!!! I was also able to purchase product from what was suggested to create future looks. The WOW in 15 is a very empowering promotion offered by MAC and they should keep it going. As a novice who has no time to really sit and watch a tutorial to learn the ins and outs of makeup but also really appreciates the art of a beat face, I was extremely empowered by the instruction and patience offered while using such an amazing product!!! Bravo!!!! Keep it going MAC!!!! Can't wait to go back, I'm asking for Nelson!!!!