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January 2024 by Purplemoon
Very friendly staff. . They stayed later hours so I cld close on my car loan. It's been a year since I been there. This was one of the best deals I ever purchased out of buying vehicles over 20 years
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January 2024 by Giselle Falla
I recently had an exceptional experience at the dealership while getting my car serviced. From the moment I walked in, Jake's professionalism and courtesy were evident. The service advisor, Jake, stood out with his extensive knowledge and friendly demeanor.Jake went above and beyond to explain the service process, ensuring I was comfortable and informed every step of the way. His attention to detail and commitment to customer satisfaction truly set the tone for an outstanding service experience.I highly recommend this dealership for their outstanding service and commend Jake and the entire team for their dedication to customer satisfaction. Thank you for making my car service a truly pleasant and stress-free experience.
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January 2024 by Johnny Carrasquillo
Dan, we want to express our gratitude for the exceptional service you provided. Your dedication to ensuring our satisfaction went beyond our expectations. We eagerly anticipate buying our next vehicle from Massey, with you as our trusted salesperson, in two years.
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January 2024 by Tiffani
Truly the easiest car buying experience. Michael Laratro was such a pleasure to work with and made the entire process incredibly painless. He was so kind and full of information. If he didn’t have an answer, he made sure to quickly get me the information I needed. Brandon, Alexis, and Erik were also so kind and helpful throughout the process. This car dealership and the people I was able to work with really standout against some of the other dealerships that are not so great. Thank you!
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January 2024 by Amelia James
My experience at Massey Cadillac North was superb. Everyone was so nice and accommodating. It was my best car buying experience ever! Nino was exceptional and went above beyond to make sure everything was perfect. Nino was professional and operated with integrity.
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November 2023 by Courtney T
I bought a cpo Cadillac ct6 from a different dealer and i was having some issues with some features in the vehicle. Mike in sales at Massey Cadillac north was super helpful and walked me thru step by step on how to enable some features on my vehicle even though I didn't purchase from Massey. He went above and beyond to help me when he didn't need to. Thank you so much Mike! ?
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November 2023 by Angela Aikens
Thank you to Melinda for a seamless buying experience. Gladly drove here from West Palm Beach as she helped handle everything with such kindness and efficiency at my convenience. She made me feel incredibly valued as a buyer and I appreciate all of her time and attention.Also thank you to Chris in finance for his preparedness ! Overall wonderful buying experience even from almost 3 hours away ! Everything went perfectly. Thank you !
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October 2023 by JaLynn Knight
When I walked into the dealership, I was met with open arms, which I appreciated. I was looking at one particular vehicle and we got right into it. The vehicle was listed exactly two months ago today, and had prior minor to moderate damage in the rear of the vehicle and the vehicle was a rear-wheel drive. The interaction with the sales representative and manager was extremely well, I have no complaints there. We did not come to an agreement and that is very much fine. The issue that I ran into, was when I called back after missing a phone call from the company, I was met with a man on the other end by the name of Eric/Erick/Erik. He was friendly at first, and wanted to see what could have been done for me to leave with the particular vehicle that I had in mind. I even stated that I was willing to negotiate with adding an additional $1,500 on top of my initial offer for the vehicle. That is when things took a turn. I was met with a hostile nature and this man insisting on reading my pockets on what I should or should not look for in a vehicle. After speaking the statistics on the vehicle, this man was so verbally upset, that he decided to take the longest, most disrespectful sigh on the phone as if I was a nuisance to him. I do not know if that is how members on the team was trained on how to approach and communicate with potential buyers, but as a prior HR veteran, there is different ways of expressing yourself as an adult without showing how easily triggered and upset you can get. I am no way making this review about the vehicle, this is about the lack of regard and respect that I received from this representative. This is a big blow due to me now thinking this a member who represents this company. Respect is a two-way street and what I thought was an adult conversation on a vehicle, turned into an abnormal customer service experience in one of the worst ways possible.
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October 2023 by Jim Zirkel
Excellent car buying experience! Over the top service from our sales person (James Allen), sales manager (Brandon) and finance guy (Alexis). Got the car & deal we were looking for with 110% satisfaction!
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October 2023 by Henry Mata
As always the service was great. I have done two negotiations with Massey Cadillac and both experiences were excellent. My sales person was Roosevelt. If you’re looking for someone looking out for you he is the right person to see. He is very knowledgeable and professional. Thank you for a great service.
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October 2023 by Josh Hugoboom
Raymond was very easy to work with and made buying a car seamless and easy. Definitely recommend him and the dealership as a whole. Very friendly staff and also Jack in the Collison center was very knowledgeable on paint protection and helpful with removing a few scratches on my newly purchased car.
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September 2023 by Sue Jackson
I was very impressed with Michael being prepared for our visit to purchase our leased vehicle with the paperwork. He explained everything to us of what takes place next. Very professional. I even heard later that he came in on his day off to complete our sale. Thank you Michael.
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September 2023 by Vernon Fuller
The Service Team at Massey Cadillac treated me very well as they always have. I have been coming here for many years and the service is always the same. Margaret is very good to work with.
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September 2023 by Deron Brooks
Been coming to the dealership for years and have never had any issues! Great customer service and professional. I would mention as an important note that Rianne must be recognized for her hard work and dedication. She always goes the extra mile and I appreciate it! Promote her now. Today!
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September 2023 by Steve Taylor
Wow! Jake in the service department is incredible! He took the time to hear my concerns and kept me updated throughout the process. It took a few extra days for my part to arrive and Jake sent me a text apologizing for the inconvenience. When I picked up my car Jake had everything all ready for me and my car was cleaner than when I brought it in. Jake has always made my experience at Massey Cadillac North a pleasant one.
