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November 2023 by Beatriz Delossantos
I went in looking for something last minute for my mom who is visiting for the next few weeks and Charles was absolutely amazing. His customer service was impeccable and he was honest and pure. He sure does have a funny character and made me laugh knowing I was having a rough day trying to successfully handle my errands I left out of the store with a mattress that both me and my boyfriend were satisfied about. Thank you so much Charles for your kindness and your knowledge. You answered all questions before I could even think about asking them. 10 steps ahead and always knew what to say!
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November 2023 by Local Business Owner
Absolutely wonderful service from Charles. I tried a few beds he recommended based on the one I thought I was interested in. I’m middle aged now and have trouble sleeping. Really great knowledge of the products. No pushy sales stuff. I’m a retail business owner so I prize excellent customer care. Thumbs up!! Can’t wait for my new mattress to be delivered.
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November 2023 by Msrealrose1 “Roro For Real”
My sleep expert Zachary made m feel welcome by greeting me with a friendly smile. After listening to my concerns and expectations, he showed me several different options and allowed me to test each one to my satisfaction. He even found a way for me to include the type of adjustable base that I really wanted with my purchase! I enjoyed my shopping experience at Mattress Firm and I'm excited about receiving my bed in a couple of days!
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November 2023 by Simple Stuff
All around excellent service at this location by Indra and Charles. Indra handled our sale. Extremely knowledgeable and went out of her way to make sure we got all discounts. Charles was very helpful on a return visit. Wonderful stall. Great experience.
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November 2023 by I'm ChrisyTheSavage
I had an amazing experience at Mattress Firm today and will definitely be recommending them to friends and family. When I walked in I didn’t know what exactly I wanted but Charles was a huge help. He walked us through the whole process and helped us find a bed that adjusts to how we sleep at night. We were able to go through all the options and we finally chose a bed and was able to bring it home the same day.
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October 2023 by Shelley M
Charles…ask for Charles!! You will not be disappointed with his service!! He has a wealth of knowledge, he will spend time with you, he will cover all options, he will make you comfortable and ultimately lead you to the mattress fit for you, not because he just wants to sell something! Charles went above and beyond for me and I cannot wait for my new mattress to arrive…a great nights sleep is priceless!!! So…give him a shout, ask for him and you will leave knowing you made the best decision for yourself!!! Thank you Charles!!!
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September 2023 by Carrie-Ann Biondi
Luis was kind, patient, and clear in answering all of our questions. He listened carefully to what we were looking for in a mattress and showed us everything that might fit our needs. We especially appreciated that he was not trying to push a sale on us. We highly recommend this store and Luis as a salesperson!
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September 2023 by Michelle Wright
We had the absolute BEST salesman, Charles. There was never any pressure but when we had a question about some differences in mattresses, he was right there to help us. Great experience!!
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September 2023 by Jose Vega
Zachary was very courteous and helpful. We purchased a queen mattress for our in laws and Zach got us a good deal.
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September 2023 by Monica Smith
Indra and Charles were a great help for us finding our new mattress! They helped us find a good one for our price range and the ordering process was simple and smooth.
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September 2023 by Xavier Henry
Charles is one of the best salesman I've met! Knowledgeable about their products and keeps it honesty with you which is great as a customer! I'm excited for me bed!
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August 2023 by Help Love Inspire
I came in to grab a pillow and had the pleasure to meet Francisco (Frank). The store wasn’t busy so he was able to spend more time than typically, but in any event, I was really impressed by his knowledge, demeanor, and friendly manner. There was no sense of ”hard-sell”. I really learned a lot about mattresses and will be happy to make my next purchase from him and Mattress Firm as a result of my visit. I’d highly recommend asking for him the next time anyone is having questions about their next mattress, or pillow purchase.
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August 2023 by Kimberly Springs
The staff was very helpful! I went in to purchase a pillow to go with the mattress and adjustable bed i recently got for my daughter and it was the last one in stock! This made my day because I wanted to surprise her before I left town to go home by plane. One happy customer!
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July 2023 by Rory Hoffman
Charles, at the store on Colonial Drive in Orlando, FL was extremely helpful and made sure I found exactly what I needed, making sure I focused on things I didn’t even need to worry about.
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June 2023 by Maribel Ruiz
I love the Mattress we had ordered for our daughter’s new place in May but we had a small issue with the box spring and frame. The team at Winter Park made sure I got a reimbursement and recommended something better! Thank you for your excellent advice and great customer service! Glad I stopped in today 6/25/23. ??