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January 2024 by Victoria R.
Frustrating. Trying to contact them by phone to ask a simple basic question. I have a debit card. I noticed the expiration date is this month. I asked If and/or when is a new card mailed to me, is it automatic or do I need to come in there or what. First of all I could hardly understand the lady on the phone heavy accent. Then she asked for my FULL ssn wait what no never do I give my FULL ssn. She asked me a series of questions (my name twice) and after 10 minutes and I am on a prepaid phone she said my call needs to go to another dept and I will get a call back in 1 business day. I wasted my time and minutes on my phone. I plan to go into the office. I have been a member since 1978 before they were McCoy and this is by far the WORST service ever. I used to work in customer service and in a credit union. I would not recommend them.
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January 2024 by Angelica Maria Rodriguez Leon
Excellent service from Sara Arriaga. She helped me with the application to transfer money to my Chase account. Thank you Dijana for teaching us how to verify my account.
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December 2023 by stacymosley2
Pleasant experience with Adjwa soares-barnett. Assistant branch manager.Very knowledgeable, patient and polite. She took us through the process with ease.
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November 2023 by Jamie Flores
Adjwa helped me open a checking and savings account today. Not only was she extremely helpful and kind, but also incredibly knowledgeable about all aspects of the credit union. I am so happy I decided to go w McCoy!!!
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November 2023 by Lucy Barba
At the Central Florida branch SARA ARRIAGA was very helpful helping me with the checking account in a fraudulent issue. She went step by step. Im confident that I'm in good hands that cares for customers
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October 2023 by JORGE BRICENO
Today, I went to open a checking account and since I arrived I was very well attended by LATOYA, who immediately contacted me with SARA ARRIAGA who speaks Spanish, and answered all my questions in a professional and concrete way.Sara helped me and explained each of the bank's products in detail so I could make the best decision. Thank you very much SARA
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September 2023 by Keith Parker Jr
Came in to open my checking and savings account today and in my own name. Was able to do that with Mrs. Adjwa. She was extremely professional and had the appearance of the branch manager. I had asked her if she was the manager and was supprised to later see “assistant” on her card. I definitely wish her luck on her journey in the company and hope she is selected to be the branch manager. Wait times were pretty quick and all staff stayed busy . I’m coming from Wells Fargo and I am ready to be your next member. Thank you for the opportunity to be your client. I will return when I am ready to continue.
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September 2023 by Aryam Dez
Adjwa was awesome. We opened an other account for my son and we had some questions about the accounts. She addressed them very satisfactory and professionally. Was a stupendous customer service and in a reasonable period time of the service. Thank you very much Adjwa!
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August 2023 by Jonathan Mella
Great location! Dijana took good care of me and helped me open a new account. Everyone was very helpful! Thanks!
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July 2023 by Estefania Soler
Dijana has been so kind and helpful during my car buying process and my loan application. This was my first time at this location and I’m grateful for the convenience and ease I experienced. Will definitely be coming back to this location in the future!
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June 2023 by Syed Liaquat
Mrs allison osbourne help me the last minute to solve my account hacked by fraudulent activity and help me to go thru the whole 2 hours process with alots of patience and redeposit my money and open new account ! Love her seeing do her job passionately!
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June 2023 by Dem Car Guys
Horrible service tried to open a account as a new customer horrible experience once I walked threw the door will not be opening up a account here they rep was finding any excuse to not work you can tell she was lazy I would take your services somewhere else i guess I’ll take this as a sign that I shouldn’t open the account here. Was opening the account with 10k also but we didn’t even get that far thank god like I said beware horrible branch horrible service didn’t even get the rep name ima just call her lazy lol
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May 2023 by Darko Vukomanovic
I recently had the pleasure of receiving exceptional service from Dijana Bjelica, a bank clerk who demonstrated remarkable professionalism and extensive knowledge.Dijana approached the issue with my account in a friendly and efficient manner, swiftly resolving it with her expertise. Her attention to detail and ability to explain complex concepts clearly were truly commendable. Throughout the process, Dijana ensured I was informed about each step taken to resolve the problem, leaving no room for confusion.What set Dijana apart was her willingness to go above and beyond. Not only did she address the issue with efficiency, but she also took the time to answer my additional questions and provide valuable suggestions to improve my overall banking experience. Her commitment to exceptional customer service was evident in every interaction.I wholeheartedly recommend Dijana Bjelica's service to anyone seeking reliable banking support. Her exceptional service, combined with her extensive knowledge and professional approach, is truly noteworthy. Thank you, Dijana Bjelica, for the outstanding service you provided!
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May 2023 by SpartanVissepo
Miss Christine Rivera helped me immediately after i walked in the building and greeted me with a smile. She was very helpful and very attentive with the process of my loan and also helped me open a checking and savings account. Thank you very much.
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May 2023 by Angie B
I have been with McCoy for years.Every time I need something customer service is quick to assist. Special thank you to Dijana Bjelica for going above and beyond to get me set up with my account years ago & now on my journey to getting my new car. I would recommend McCoy bank to any friend or family. ??
