Metro by T-Mobile offers prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The staff is consistently described as friendly, helpful, patient, and knowledgeable. Multiple reviews highlight employees providing amazing customer service, resolving issues quickly, and helping customers find the best plan or phone deal for their budget. Staff members are noted for being super helpful even when multitasking. The experience is called one of the best in years, with service praised as absolutely five-star. Customers report being very happy with the patient explanations and the overall kindness received.
I was having issues with my phone and Axel was able to resolve them pretty quickly! He was super helpful and helped me upgrade my plan. He was super patient and it was one of the best experiences I’ve had at a MetroPcs store in years!
February 2024
Axel was super helpful with my multiple needs. Even when multitasking still was able to help everyone and serve my needs.
September 2023
CeeCee is awesome. She got me what I needed and within my budget.Nice nails too.
