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September 2023 by Salma Corrales
Not friendly. They definitely didn't make an effort to help it's like "oh well it is what it is." Metropcs practices are deceiving. They hide information when the customer is getting a plan so they end up charging more. can't wait to switch to a different phone company. ?
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July 2023 by JahKiya Bell
Used to be my go to location. Not anymore. Horrid customer service. Told us they had what we needed over the phone, but the women working in the store claimed they didn’t. Also refused to help us transport the number. I canceled my service. If you need to stick with Metro PCS, try the location on Curry Ford Road. Too bad I didn’t go there first, I might have remained a customer.
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March 2023 by Barbra Branch
Wanted to give a big shout out to Ben!! Purchased (another) phone a couple of days ago at this location (we are long-term customers), and Ben's customer service was - and is, EXCELLENT!! He is knowledgeable, professional, patient, kind and courteous and goes the extra mile to help make the transition to a new phone easier. Many thanks and much appreciation!!
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March 2023 by James Denis
Today I went to the Metro store for an emergency on a phone search because of water damage, and the customer service I've received from Ben was an excellent one, and I will also title him as an excellent phone advisor, which I am advising anyone reading this to go see him for a service to benefit your budget and lifestyle.
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January 2023 by Hugh McKenzie
Outstanding experience working with Ben at Metro by Tmobile on Easg colonial, very very helpful, very very knowledgable. A true gentleman!
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November 2022 by Jim Scott
I've been on Metro for more than ten years, with a two year break at one point. This is the worst customer service I've ever had at a Metropcs store. They refused to honor a corporate fee waiver, refused to transfer my phone, and refused to even tell me the location of a corporate store. Never going there again, and I would advise anybody needing actual customer service to go to any store but this one.
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September 2022 by Vickie Wood
I agree with Chris. This place sucks along with customer service. I have been a loyal customer since they opened. I went in there on Wens. to get some help. The lady was rude. Started using the f word at me. Really to a customer. All I needed was help on a issue I was having. Im done with this Company.
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September 2022 by Seth raja
liked the customer service but the service sucks
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August 2022 by Sarah Carlie
Do not shop here! They sold me an opened bottle of liquid and refused to return it. They are an absolute terrible business. Do not trust them whatsoever
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August 2022 by Mr Man
They were pleasant, and tested me like I stole my phone. I asked they'd look up my account, and all. Wasn't needed, and couldn't help me. Bust! Oh, well. They were polite about it, tho.
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July 2022 by Stan B
Horrible new staff with bad attitudesWent in to get a byod activated on an existing phone number that I had suspended.They told me that the number was cancelledI told them it wasn't because I had paying on itLady got an attitude because I wouldn't take her word for itI told her to lose the attitude I just wanted to straighten it out with customer serviceShe told me to get the eff out of her storeCalled customer service and they told me that she didn't know what she was talking aboutSomething that should have taken ten minutes couldn't be done because she had an attitude because I wouldn't take her word for it when I knew she was wrongIn the past the employees there were the bestThis lady was more interested in what was at the smoke shop next doorMetro came close to loosing a 12year customer because of this woman's misinformation_------------Called to tell them that customer service told me it wasn't cancelledShe still won't listen, still had that customer loosing attitude
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May 2022 by Chris Chase
DO NOT SHOP HERE I REPEAT DO NOT GIVE THIS LOCATION YOUR BUSINESS!!!!.There is a guy that works there, who obviously doesn't want to be there .Message to the owners this guy is costing you money. He has a bad attitude. I went a different day, there is a young lady who works there who deserves a raise, she gives outstanding customer service.
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January 2022 by Nueva Linea R Franco
The service is very bad, they sell you a screen that costs $3 anywhere for $22 and in the end it doesn't work and they don't replace it. For my part I do not spend my money in this place.
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September 2021 by jose lopez
Bumby and east colonial Dr they r the best good service especially Nickel
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August 2021 by Melisa Chandra
They give me help so much to fix my phone .after I buy in another store with stupid joB put the wrong pin and account . Thank you for christ and nickel . GOOD JOB
