Metro by T-Mobile offers exceptional customer service at their Orlando store. Customers praise the store manager Samarianny and employee Melanie for going the extra mile to assist them, even staying past closing hours to provide 100% service. The manager Alex is also highly knowledgeable and provides excellent customer service, resolving issues that other locations could not. Customers recommend this location for any phone-related problems, as the staff is dedicated to ensuring a positive experience and addressing all customer needs.
Jessica was so helpful and the whole team was really awesome! She helped us find the exact plan we needed and gave us solid advice 👍
January 2026
Don was very polite and helped me change my pin.I am hard of hearing and he spoke loud enough so I could understand.He also repeated if I couldn't understand.Excellent customer service.They sure don't make them like him no more.Thanks a bunch to Don for everything he does
January 2026
Don helped me get a new router box for my WiFi, got my bill lowered and let me know about promotions I currently have available on my account. 10/10 would recommend.
