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December 2024 by Dynerda Dorrielan
Jina was amazing literally took the time to assist me and listen to my situation .. metro is lucky to have her … I’m so grateful she works there
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December 2024 by Wallyah Pierre
Jina was so so helpful!! She handled our situation with so much concern and was very adamant about resolving the issue despite how long it took. I really really appreciate her efforts! Sending much love her way!
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December 2024 by Jennifer Shedd
Jina thanks for being so patient and professionalism and merry Xmas ❤️
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December 2024 by Alex Freeman
So I went to the MetroPCS store to transfer my line from Verizon to MetroPCS and they told me the line with the activation is $55 so after I purchase the line for $55 the sales person told me all we have a headphone for free and he gave me a headphone when I took the headphone home. The headphone was not working so I brought it back then I gave it back the headphone so I discovered they charge me for the headphone $25. I asked them for the $25 back so they told me you can return the headphone but we cannot give the money back so I went to complain to the manager as well and she told me there’s nothing she can do about it so watch my video on YouTube on bear Baxi. Watch on YouTube how they try to fool me
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December 2024 by Bear Baxi
This.
Is how metro PC s workers acting criminally against customers? Charging 25 to $30 as activation fee. That is on the receipt. Says 0 charge, but they do charge you and I hold the funds. When I went back to the store to ask them for the money back.They say they cannot returm the money💵?But I asked them why they charge if they receipt is 0 charge.There's no charge on the receipt, but they do charge you as a product.They sell to you but they don't give you the product.totally criminals act against the customer
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November 2024 by Nathan OConnor
I had an amazing experience with Jina before i came in i was contemplating leaving she made me feel at peace and fixed my service while also having very positive and energetic energy im very pleased
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November 2024 by Ginger Drew
Great experience!! Jina is the best came in offering affirm already have it esn change very attentive I’ll b back payday for tabs for my fam thanks jinna
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October 2024 by Shaw beverly
Jina came thru with the deals I only need to get my phone on and walked out with two at the same monthly price
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July 2024 by Lindon Byrd
Zack and Angela was the best sales man ?????????
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July 2024 by Terez Young
1000 stars to the Assistant Manager Jina! She is absolutely amazing and has such a kind, helping soul. She went above and beyond to help me. I'm from Texas, moved here in July 2023, been here 1 year.
My phone screen completely broke yesterday so I wasn't able to do absolutely anything. My cards were locked so I couldn't use my money. I don't really know anyone so I couldn't contact people. Just everything you could think of.
I went into metro overwhelmed and not even able to think I was so stressed. Jina helped me find a cheap phone that I could get since it'll temporary, allowed me to use her phone to contact my family in Texas AND let them send money through her for me to make my purchase. Exceptional service! I honestly do not know what I would've done without you Jina, thank you!
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July 2024 by Jean Torres
Today I had the opportunity to go the Metropcs Store (5920 Metropolis Way) to get a new phone. I was met with the most friendliest employees ever. JINA was the best she was patient, very informative, and she made sure I get the phone I wanted. Jina is definitely a great employee. Metropcs you should be proud.
I would make sure everyone I know goes to this location.
10 out 10 for customer service
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July 2024 by Wooper
After signing up for Metro for the $25 /mo promo I decided to go through the eSIM activation process. It didn't go as smoothly as intended and quite frankly the customer service by Metro on the phone was quite mediocre as they advised me to delete the eSIM profile from my phone and retry again.
It doesn't help that there's a flawed policy of requiring sending a text message to verify that you are the account holder. But what happens if that phone cannot connect to the network to receive that verification code? They should have the alternative option to send an email as well for that verification process so customers don't have to go to the store and waste the time of the employees there to figure out how to fix the problem corporate caused.
On the plus side, I had the pleasure of dealing with Jina who helped me resolve the problem with connecting to the network. Although it did cost me an extra $10 for the SIM card, at least I got a working phone and saved a lot of time from going through corporate again to get my phone connected.
Until Metro figures out and improves their onboarding process, it's advised not to go through the eSIM process even if your phone was approved as it's a gamble from what I have read online. I read that also the $25 BYOD deal is available at stores as well if you ask.
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July 2024 by Jizeli Pinheiro
I brought my brother-in-law here in this store to buy a chip for your cell phone and we were served by Jina attendant excellent personalized service and made our day change because we were sad because we didn't have good internet thank you for the great service and having changed our day 10 stars you are amazing ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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July 2024 by Douglas
Manager Angel was more interested in discussing how a sales person could reach a higher tear of commission rather than. Waiting on the numerous customers waiting. Very rude, unprofessional and needs to be out of a job.
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May 2024 by Avigueis Archer
Hello, today 4/29/24 I was in your store and my purchasing experience was very very pleasant thanks to JINA for her excellent and fun attention.... kisses JINA thank you
