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February 2024 by Gerardo Salom
Not very useful, more than 1 month waiting for a response that has not yet arrived, they should be more efficient and respond more effectively, my score is less than 10 stars
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December 2023 by Arturo Carmona
This guy named Miguel is probably the worst representative I've had to deal with since I had service from this company for 10 lines for my business.It is a shame that guys like Miguel are able to get a job here, it really makes the company look terrible.
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September 2023 by Jesus Ramirez
The girls in this store will make you feel part of the metro family theyre so great they gave me the best customer service 08/30/23
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August 2023 by Elizabeth Santelises
I was shopping for a new phone started at Att at the loop a real bad store and staff then went to spectrum on OBT near Walmart staff good but not sure then went to Metro by T mobile in Southchase near sedano and WOW UNBELIEVABLE HOW NICE PROFESSIONAL A LADY NAMED CRYSTELA SHE WAS AMAZING HELPFUL CARING HER ATTITUDE AND PROFESSIONALISM TAKING TIM TO CAREFULLY EXPLAIN EVERYTHING SO I GOT MY PHONE THERE and highly recommend that store for excellent service. Thank you Metro snd Cristella
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March 2023 by Love
I really like the fact that Melly helps me with all my issues she even taught me how to use my phone she's Great
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February 2023 by doris feliciano
Friendly customer service. Always clean.
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January 2023 by Elizabeth Willabus
Kevin was a great help!Super knowledgeable & made the long process seem short. Best rep in that location!
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August 2022 by Arturo Gabriel Abrams Camacho
Very good attention from your staff
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June 2022 by angie montalvo
The ladies that helped me today were super helpful, courteous, friendly & professional. They went above and beyond to help me with my purchase today. I am super grateful. I have been bringing my business to this location for years and will continue to do so.
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June 2022 by T j
Thank you Kevin for great customer support! He is very Professional!
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February 2022 by kirinarts
DO NOT trust this store. I am from Canada spending my winter months in Florida. I simply just needed a US sim card on a monthly plan. I went in this store and told them just that. They pointed to a $40 plan and added $5 for calling Canda plus activation fee. I said fine. Then the salesgirl said you can have a new phone with it. I asked what's the catch. She said none. I asked if i could use it in Canada, she said sure. When all said and paid. I asked if I try in Canadian sim card in it now. Then she said you'll have to wait 6 months, then it'll just unlocked automatically. She gave me the impression that it's the period of waiting 6 months but in reality, it has to continuous monthly payment of 6 months. And I phone back and checked on it. She even lied and said she has SEEN it done by simply letting the 6 months eclipsed instead of paying 6 months. I was very clear in the beginning that I just needed a monthly plan, And I am only going to be here for 3 months. I And by the way. The monthly plan she assigned became $74 in the end, I only agreed to a $45 plan. Do not go into this store.
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July 2021 by Ang E
Went in to the store today and had a horrible experience with Angel, the sales representative. He was extremely unprofessional and refused to sell my family a phone. He called us liars and made it seem as though we wouldn’t be able to afford the phones and wouldn’t tell us the prices. Once we walked in, Angel did not greet us and there were no other customers in the store. Angel seemed annoyed that we had walked in and showed no interest in assisting us. I do not recommend this location or atleast while this employee is the only person at the store.
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June 2021 by Vicki Mayo
Angel helpfull
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May 2021 by Sammy Colon
My experience with Luis Edgardo Sales and Customer Service Associate at 12945 S. Orange Blossom Trail Orlando FL location was superb. I had been experiencing hotspot issues for the last few days. He was very knowledgeable and helped me solve tbis situation promptly. Luis Edgardo was very polite, courteous and professional. It is nice to find dedicated people like him when you really need the help.
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January 2021 by Janice Morris
I always have a great experience no matter how busy they always acknowledge you I like that if I'm coming to spend my money ?