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March 2024 by Nick
It's not a good place to do do business
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February 2024 by Walt Dodd
I bought my phone unlocked and went into this location and got a new line with new Sim card. Went in less than a month later with a new phone because I tried putting my Sim card in it and it wouldn't work. She said someone had put a Sim lock on it so it couldn't be transferred. But it was her associate that set my service up but she swears it wasn't them. After removing the Sim lock she proceeds to tell me that the 2 week old Sim card won't work in my brand new phone. Tries to charge me $10 for a new card on top of the $30 for activating my phone that I could have done myself had they not put the Sim lock on it. I told her I was paying for a new Sim card and she just used my e-sim. This location only cares about adding extra charges. AWFUL AWFUL AWFUL SERVICE!!!!!!!! DONT GO TO THIS LOCATION.
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December 2023 by Jeo
Outstanding Service at Metro PCS!I recently had the pleasure of visiting this Metro PCS store, and I couldn't be more impressed with the service provided by Britney and her coworkers! From the moment I walked in, the process was quick and efficient. Everyone's friendliness and politeness made the experience truly enjoyable.It was a blessing to move on to a smarter phone and Britney took the time to be thorough in explaining everything and answered all of my questions. Despite my busy schedule, I wanted to take a moment to share this long-overdue review to express my gratitude for the excellent service they provided.Kudos to Britney and the entire team at Metro PCS for their exceptional customer service! I highly recommend this store to anyone in need of top-notch assistance ?!!
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August 2023 by Lawrence Stone
Very clean, friendly & great employees! Was helped right away. Brittany got me in and out in less than 20 minutes with a new device with a new case and screen protector at an amazing price. Very satisfied
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July 2023 by Brandon Nickell
Does Vincent or kaydeen still work at this location? I love going through them about my phone
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April 2021 by Betty Lewis
Mr. Huascar was very helpful with everything we needed thank you from the Lewis family
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April 2021 by Loretta James
I want to say thank you to Vincent for helping me purchase my phone. He transfer all my information and also help me send important information to my grand daughter amazing service.
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April 2021 by Hillary Fenner
First a weird experience. There was a note on the door that said be back in 10 minutes but he opened the door for me then locked it. I wanted a phone that had gorilla glass but he couldn't really tell me which of the moto phones had that glass. So I told him I would come back after I researched it. But when I returned there was someone else in the store and he was very helpful. I had a very frustrating experience trying to figure out how to log into facebook on the Moto phone so I went back to the store and the unhelpful person was there and said they don't do facebook. I asked if the other gentlemen was there and could he help me and he said he was in the back and would tell me the same thing. I get it they are just there to sell the phone but I really feel this person doesn't make much of an effort to help the customers. If somebody wants to speak to another salesperson he should just get that person.
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February 2021 by Charlene LaGreca
I only gave 1 star out of respect for their current employees. However, if the same manager from last year is still there (Vinny ?) then I'm definitely NOT shopping at that location ! The details of my dissatisfaction are too numerous to list here. They never have any phones in stock or even on display. I'm surprised they're still in business ! I will, however, mention that the current employees were friendly and as accommodating as possble. Its too bad they didnt have anything to sell !
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January 2021 by Linda Witz
They're always friendly and very helpful. Thank you Metro
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May 2020 by DREAM CLEANORLANDO CARPET.TILE.CARPET CLEANING
I went in to replace my phone. Service was very poor. Ronnie was rude. There were only 2 other people in the store.
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February 2020 by Brittny S.
Great experience in this store! Vince and his staff are always willing to go above and beyond to help me with my issues ( even if it's all user error)
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February 2020 by Kathy O.
Great staff and store excellent customer service very professional and knowledgeable. The team there care about you needs and go above and beyond to make sure you leave with a smile on your face thank you ??
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September 2019 by Fl Fight Club X2
Pretty good store overall but Nisha and Max are the best they take their job serious while also maintaining friendly conversation and attitude they even went out of their way at times very impressive customer service.
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August 2019 by Massifys
Amazing experience it was my first time buying a metro phone and Barron went the extra mile for us. He stayed and helped us even though he was about to go home. His personality was amazing and so was his energy. He was extremely helpful and knowledgeable in the whole process
