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November 2023 by Edwin Reyes
Went Sand Lake store across from Florida Mall.That's when I met AngelThis guy went above and beyond my expectations. I got a way better phone,a case,plus get ready for ita FREE tablet inside my budget.All MetroPCS customers in the Orlando area go to the Sand Lake store and ask for Angel.Even if ur not a customer still check out Angel
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September 2023 by Silvia G
I love this store. Issac is amazing. I had to get a new line of service n Issac was amazing at helping me. He is amazing. Thank you Issac for all your help. P.S. I love my new line of service
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August 2023 by Kevin Canning
I was experiencing a bad situation today that required me to purchase a new phone. I visited the store located at 1453 Sand Lake Rd Unit D, Orlando, FL 32809. While there was a distraction that change that could have been a deal breaker, enter Daniella, very nice young lady who jumped in to remedy the situation. With some assistance from Edith and a going above and beyond great service provided by Manager Carlos my day turned around as I experienced exceptional team work, courteous and professional service. I left with a new Samsung A54, Very nice phone. It was the best shopping and customer service I've had in years. Thank you all. You all provided lots of knowledge without being condescending. Keep smiling. I highly recommend this store and employees.Thank YouKevin, Orlando, FL
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August 2023 by Malfred Curtis
Received the greatest service with my guy Hector good problem solver
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June 2023 by LAWMANS Rants
Rude customer service and get like they really didn't care was told I was getting a new phone replacement with my warranty it was a refurbished phone when I got it told would been 5-7 days took almost 10days when I was told fees would be waived after i left the store phone got phone shut off had to get customer service involved to get fee waived and also they only care if your to buy something if not they ignore you or help other guests while your trying to get your phone swapped Def not going back to store the manager there Def very smug and has very poor customer service so Def avoid
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June 2023 by Jim Eaton
I been dealing with this store for 10 years now. The current crew are very company oriented and friendly, Ouimama and carlos were very helpful and took good care of me. Don't hesitate to come to this store, the customer service is incredible.
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June 2023 by Angel V (Angel)
Sacha is the best if you need a phone ask for her 10 out of 10
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May 2023 by Elizabeth Rodriguez
Excellent customer service! I highly recommend it for any of your cell phone needs. Ask for Bryan or Carlos!
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May 2023 by Quateria Richards
Carlos Helped me very thankful for him he very good at his job I will definitely tell people about this store
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April 2023 by Jasmine Sabet
Go See Bryan he's the best, Honest, best prices and he gets you your exact needs, so professional and incredible customer service. T-MOBILE WHO METRO GETS YOU THE BEST FOR YOUR BUCK NO CONTRACT NO HEADACHES:)
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January 2023 by Nick V.
Horrible signal..Most calls are gargled..Poor signal if one at all. Not recommended. Go with either AT&T or Verizon!
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December 2022 by PJ M.
Sand Lake road location.I want to say that Arlan is an outstanding Customer Service rep. My sister and I came in with a locked phone and she couldn't remember the password. Arlan went through hoops and leaps and bounds to get that phone unlocked and was able to save her data and information. They need to give him a raise because he is such a kind and patient person. We had the pleasure of receiving outstanding customer service from him. He got the phone open and was patient with her emotions. I wish I knew Arlan last name but he works at the store and if you go to that store he will help you with anything. ? ??
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December 2022 by Charlene White (Jazzy Jay)
My experience with Metro was crazy, I kept my cool as much as possible and I tell you. I cannot remember her name but she was the supervisor or manger. If it wasn't for her I wouldn't have a phone right now. Unfortunately the insurance company that covers Metro sent me the wrong phone again. Jasmine and Sebastian helped as well. I'm grateful they had the patience to deal with my situation.
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December 2022 by Go Places!
I went to the dollar store over there in the plaza, it picked up MetroPCS.The phone store is a great place to get a phone though
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December 2022 by Pablo Rivera
Pablo rivera. Is fantastic. Great custumer service and guide me true every single step
