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June 2023 by Andrew Hughes
Amazing customer service! Super friendly and understanding staff!!! I’ve been a T-Mobile customer for over 6 years, My car broke down and was dealing with dealership for new car. Phone was dying, staff allowed me to charge my battery packs while I handled my business! If it wasn’t for them I would of been out of luck and stuck in my broken car. Because of this place I am able to get home safely, and I can not express enough my gratitude to them during this stressful event!
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May 2023 by Jeremy Antuna
This location sells you messed up phones
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May 2023 by Draven Doldia
Let me start this review off by saying Juli is a great store manager. She goes over and beyond and she truly value customers. Juli deserves a 5 star!However, outside of that I rate this store a 1 because its not being ran properly for business. I came to metro to do a port in with an old number it was a horrific experience. I advise against switching to Metro. I had to go back to this location for help again because my service wasn't working. I had already been dealing with on & off service for a entire week. This particular day Juli was off. I guess Metro thought this location was in Argentina, Bolivia, or Chile. Because the store employee that day didn't speak any English; only spanish. I called another store for help, the manager at that store tried to translate to her in spanish what I needed assistance with but that didn't help. I called MetroPCS customer service they kept telling me it was a language barrier so they kept transferring the call over and over.Keep in mind MetroPCS hold times are 30 minutes or longer. Even the spanish department had difficulties with the call. I started writing on paper trying to translate to her. I called the other store back for help, I asked the manager to try to translate to her one last time what I needed. Still, she just didn't get it at all! After 2 hours, I left and got help from another store. Just ridiculous and quite unequal on many levels.
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May 2023 by Dollie Days
Let me start this review off by saying Juli is a great store manager. She goes over and beyond and she truly value customers. Juli deserves a 5 star!However, outside of that I rate this store a 1 because its not being ran properly for business. I came to metro to do a port in with an old number it was a horrific experience. I advise against switching to Metro. I had to go back to this location for help again because my service wasn't working. I had already been dealing with on & off service for a entire week. This particular day Juli was off. I guess Metro thought this location was in Argentina, Bolivia, or Chile. Because the store employee that day didn't speak any English; only spanish. I called another store for help, the manager at that store tried to translate to her in spanish what I needed assistance with but that didn't help. I called MetroPCS customer service they kept telling me it was a language barrier so they kept transferring the call over and over.Keep in mind MetroPCS hold times are 30 minutes or longer. Even the spanish department had difficulties with the call. I started writing on paper trying to translate to her. I called the other store back for help, I asked the manager to try to translate to her one last time what I needed. Still, she just didn't get it at all! After 2 hours, I left and got help from another store. Just ridiculous and quite unequal on many levels.
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April 2023 by GEEZ BABY (Gravy)
Great people and service. They were very helpful!!
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December 2022 by Erica Flores
Been coming to this Metro PCS location a few times already, when I've needed to upgrade phones, and always get helped by Omar. He's a very patient guy who takes time to explain things. I appreciate his services.
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December 2022 by Lennard Fields
Great customer service 5 start!
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September 2021 by Makaris Jones
The website says this store opens at 10 am and when I get there the door says 11 so inconvenient
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July 2021 by TV Solutions
Good customer service, always nice people working there helping the customer finding the good deals go check out this the place if you're looking for a good deal on phone this is your best store around Sand lake and John Young. And if you looking for streaming TV service contact us
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July 2021 by rania zaza
Tony , a customer service agent at this s store, resolved my problem in no time. He is professional, respectful, and extremely helpful. Definitely will visit again if needed.thank you tony
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March 2021 by R Fix
Forget calling them. The phone is picked up on the other side and there is silence
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January 2021 by Jose Santiago
Very bad customer service I came to see the promotion for the four phones the guy was very rude not very helpful claim to be the manager I was about to get four lines but I quickly left after the most unprofessional way I was approached and the poor way he was presenting himselfhe was not interested in helping me to get up to 4 lines .he you made me feel bad .very very bad attitudeI'll never come to this cell phone shop by the Walmart on John Young parkway and Sand lake road
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December 2020 by Jesus Zarraga
I do not meet my expectations, lack of professionalism.lack of qualities, skills or knowledge of what they sell.
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December 2020 by Jeysi Zarraga
We were helped by a guy in the store, he wasn't even interested in advising us about the promos or what he was actually selling us. Even manager had to step in and talk him about it. Bad service and he also put the wrong chips on the wrong phone it was a mess. We had to call 611 after we left the store and they were the ones who helped us. Definitely not a good experience
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October 2020 by Maria
Clinton helped me out was excellent !!happy with my new phone!
