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October 2023 by J O.
Great service and staff, I visit this location whenever I'm in town. They always have the pens I am looking for in pristine condition, and willing to go above and beyond to locate anything I need an accommodate.
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August 2023 by Bruno Melo
Excellent service. Ordered online and put this store as pick up. It got there earlier than expected. Sales Manager Mark Kamel was very respecful and attentive.
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August 2023 by Tommy Bahama
Excellent store with great selection of pens! Ahron is excellent to deal with!
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July 2023 by Beth Kaplan
Went with my niece to look at pens after our trip to an amusement park. The pen display cabinet had stuff all over it so I couldn’t really see the pens. There was an employee standing right there who didn’t make any effort to move the trays off the counter so I could see the pens. I ended up asking for highlighter refills and then leaving. My niece pointed out that the rep didn’t want to give me a bag and gave an attitude about giving me a bag for the refills saying “I guess I’ll get you a small bag.” I’m really disappointed in the rude employees working there. If you are so snobby then why are you literally working in a pen store at a mall? Shouldn’t you either be independently wealthy and not need to work or else working a high profile job paying over $200k per year? I will make purchases online rather than go in here again. I do love the pens.
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June 2023 by Charlie Gautier
I have spend thousands of dolars at this store. From watches, pens, wallets and such. I stopped by today and was going to spend another few thousand again. I asked the staff to please adjust my sons watch since we were there and after waiting 30 minutes to be serviced the guy said bo because it was not a Mont Blanc. Employee had an attitude as well. I will never stop at this store again. My money goes to other brands from now on. As much as I have spent there I expected better service. All they had to do was adjust two links and they refused. FThem! .
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April 2023 by T. R.
Horrid service. The clasp on my bag broke while still under original warranty so I sent it in for service in Nov 2022. It’s now April 2023 and I have still not gotten it back.The boutique salespeople are useless, provide zero follow up, and after 5 months gave me the repair center number to call myself but of course they refused to speak to me because the bag was sent to them by the boutique, not directly from me.I just asked them to abandon the repair and just send me the broken bag back. At this point I’m afraid they may have lost it.
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April 2023 by Tarsoo Rafiei
Horrid service. The clasp on my bag broke while still under original warranty so I sent it in for service in Nov 2022. It’s now April 2023 and I have still not gotten it back.The boutique salespeople are useless, provide zero follow up, and after 5 months gave me the repair center number to call myself but of course they refused to speak to me because the bag was sent to them by the boutique, not directly from me.I just asked them to abandon the repair and just send me the broken bag back. At this point I’m afraid they may have lost it.
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March 2023 by kiteandcamera
I went for the fountain pens. It is rare to find a fountain pen shop near me. Staff was friendly and helpful. I wanted to hold a 146 and 149 to feel the difference, and I am definitely a 149 person. And with my birthday coming up, I left with a lovely 149 Calligraphy Curved Nib pen.
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December 2022 by Alexis L.
If you want the full Montblanc experience in Orlando this is your spot! This location is in the Mall at Millenia and I highly recommend parking in the Neiman Marcus and walk straight through to the mall. The Montblanc will be on your left. I knew of Montblanc but never owned or expressed interest until last year. I attended a private event and they just launched a writers collection that my husband is a huge fan of. I bought my first pen, notebook, custom ink, and cufflinks that went along with the limited edition collection. It has been the only gift in the nine years spent together that he actually loved. The gift of a solid writing instrument is unique and when you have something nice to write with you truly appreciate your writing instruments much more!I'm super grateful for my highly informed and skilled representative Aahron. He is always professional and saves me time by keeping me in the loop for anything new or pieces that would go perfectly to my current collection. Aahron also helps me with my business as I also use Montblanc as client appreciation gifts. He was able to accommodate a way for me to be able to write these gifts off as tax write offs. I honestly don't know what I would do without this personalized service?! Aahron also knows how to make a standard experience super special always offering waters and excited to show items that may not be on display to make sure you have everything your gift is perfect! I'm so happy to write this review during a time that a lot of struggle to find that perfect something for our loved ones. Montblanc is truly the gift for the person that "has it all"!
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October 2022 by Emil Aghayev
best customer service as always
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December 2021 by Edna “Lola” Fenollal
Excellent customer service. Thanks to Roberta!
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November 2021 by lanny marrow
They are ok its not the friendlies store I've been in Dadeland mall is 100% more friendly but hey I'm just there to buy a pen or refills
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August 2021 by CARLOS ESCOBAR
I’m very Frustrated And Disappointed At ThisParticular Location , I Have left My MB PenOver Two Months Ago And They Are Waiting ForThe Logo Part Over A Month !!! They Called Me On07/12/21 And Told Me That They Finally Got The Logo Piece And That They Will Call Me Shortly To Pick It Up ….. ?. Today I Called And Seems They Need A Few More Weeks For It To Be Ready …It Is Ridiculous And Unacceptable.. They Speak About Parts Coming From Germany Like We Are Still Leaving Back In 1980’s !!! Please Now We Have Overnight Services To Ship Houses Even !!!
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July 2021 by Motown Motors
Professional service can be found here. Will be back.
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July 2021 by Roberto Rojas
They wouldn’t exchange a notebook for the same exact model only a different color. It was brand new wrapped and everything! So think hard before purchasing a 115$ notebook
