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December 2023 by Compound S.
BUYER BEWARE... ONE OF THE SCUMMIEST DEALERSHIPS IN ORLANDO.. The finance department will SIGN off and sell you a warranty that isn't real and then when you need it, you're out $4,000+.. The dealership won't do right and fix the issues on the vehicle that are NOT covered under the "So Called Extended Warranty"... SCAM ARTISTS.. Jonathan Mella the Sales Director will literally tell you to kick rocks and eat it.. Can't wait for WESH 2 News to pick this one up.. I have all the proof to show I was sold something that isn't REAL. They won't fix the issues on the vehicle, although it was in the service dept for 3 weeks when I bought it. They claimed they "fixed" it, but they put a bandaid on it. 2 Months later, the issue is back. $5,000 in repairs from Audi North Orlando...
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October 2023 by Taylor T.
Fast easy, pleasant experience. They were able to find me the best rate for financing, and it wasn't in and out ordeal.
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September 2023 by Heather Snedeker
I recently purchased a vehicle from this dealership & felt compelled to write a 5 star review because of the excellent customer service. Kenneth, my sales advisor, was very respectful the whole time and went above and beyond his duties by delivering my car to me and taking me to drop off my rental. He is incredibly knowledgeable and the whole staff is attentive. I was not pressured at any time. I will definitely recommend this dealership to others and will be a repeat customer when the time comes! Also, love my car!
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September 2023 by John Morris
I had a wonderful experience! Found the car online and setup an appointment and I was super surprised on how I didn't have the normal "car salesman" experience where they were all pushy. Jean was an honest amazing salesman and did a great job presenting all of the information! I would highly recommend this dealership!
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September 2023 by John Rodriguez
Came in for a car I found online and was greeted by Sebastian. Really personable, knowledgeable, friendly, and didn't throw pressure. Can't recommend them enough. Kevin, his mentor, really did a great job bringing Sebastian up. We had no idea it was his first day on the sales floor alone until the deal was basically done. Some are just naturally great, but the whole team seemed really supportive. The car is great, too. Highly recommend this location.
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September 2023 by Erica Jones
I purchased a 2019 Jetta for my daughter in June and had a great buying experience with Ben Mitnik. Unfortunately, 3 weeks later, she was in an accident and her Jetta was totaled. I credit that Jetta for saving her life. We wanted to replace it with the same vehicle after seeing how she came away from the accident with just a scratch. I shopped around researching the market for weeks. On a whim I stopped in to see Ben, explained the situation and 2 hours later, he got the precise car on the lot we were hoping to acquire. This one was a 2020 with less mileage and he was able to put together a fantastic deal for us. He is not your typical car salesman- he’s a great communicator, listens to his customer’s needs and creates a better buying experience. These were obviously stressful circumstances for me, which he understood, and worked hard to make the process as seamless as possible. This is exactly why I went back to Napleton for the Jetta, 2.0. Thank you Ben!
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September 2023 by Fabiana Rocha
I had a wonderful experience purchasing my new vehicle. The process was stress free and pleasant. Ben and Carlos were very thorough and knowledgeable. They were able to find me my dream car with a good apr and all features I needed. Thank you, I highly recommend Naplenton’s VW and their team!
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September 2023 by Thomas Marcano
This is the 2nd car that we've purchased from Napleton within the past 2 years. We were pleased with how they treated us when we purchased our daughter's Jetta and they didn't disappoint this time. Niyi, Tito and Edwin were great and we love the Atlas. They're close to home and provide excellent service so it's a win-win. Thank you Napleton!
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September 2023 by Abby Nazario
I had an amazing car shopping experience at this dealership! Luis Francesco was incredibly knowledgeable, friendly, and patient. They helped me find the perfect car that suited my needs and budget. The process was smooth from start to finish, and I couldn't be happier with my new vehicle. I highly recommend Napleton Volkswagen of Orlando to anyone looking for a hassle-free and enjoyable car buying journey!
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August 2023 by Sara R.
I called and got someone rude on the phone. Claimed she is the online manager and refused to transfer me to a manager. I ended up buying elsewhere spending $61k.
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August 2023 by Matthew L.
This is a garbage location! They show lower prices online, but when you get there, it's $1000 more. They bullied and gaslit me, and had continuously dropped the ball in getting me the things I needed for the car. And that dealer's fee is bs.Save yourself the pain, and go somewhere else!
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July 2023 by arlene caison
Kevin Montalvo is a very great sales consultant. He was very informative about every car that I was interested in. He listened to all my concerns and assured me that he can help and he did just that. The process was easy and very quick. And I love my purchase
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July 2023 by Chris Chamberland
EDIT: The form that I was directed to fill out for customer feedback from their e-mail and phone call did not indicate that the following feedback would be left as a google review. With that in mind, I'm leaving this as is.First off, I just wanted to say that working with Roger and his staff was an absolute delight. He was very helpful, pleasant and personable, and is the only reason this review didn't get 1 star.My point of contention is that I knew I had a bad headlight module that was replaceable under warranty. I asked before my appointment if the part could be ordered ahead of time so that it would be ready for the appointment. They said no, that it needed to be inspected and diagnosed first before it could be ordered. I live 45 minutes away (1 way) so this meant that it would take 2 appointments to fix my vehicle- 1 to diagnose what was very obviously a bad headlight, and then I would have to wait for the part to be ordered and then make yet another appointment a week later to have the actual repair done. So now instead of 1 day shot because of this, now I have to burn 2 days to get this resolved. This is not to mention the gas involved in driving all the way over there and back, twice. You can understand how frustrating that was.Now, I understand that some things are difficult to diagnose, but there needs to be a method in place to allow for advance ordering of parts that are very obviously broken to prevent the unnecessary wasting of time.Aside from that, and thanks specifically to Roger, my experience while there wasn't bad, and the repair was done excellently. It's just the unnecessary waste of my time that wasn't the best.
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July 2023 by Davian
Roberto Perez has been the best sales man I’ve had! We have been looking for the the right car for months… and from the moment we walked through the door Roberto treated us in such a great professional manner and was able to help us find exactly what we were looking for in a car. Not only was he kind but very informative when it came to explaining details about the car that we would have never known! He explained the safety features and the technology of the car, which no sales man has ever done for us. 10 out of 10 would recommend! Thank you Roberto!
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July 2023 by Dilcia Alejandro
I bought a 2023 Atlas with Jose Santos, he helped me with everything and explained the details about my new car. Thank you for the excellent customer service Jose, Tito, and Basem.
