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January 2024 by Curt & Chris Everson
Our entire experience was good. We have Emerald Aisle were directed to where we needed to go by the garage attendant. This helped us select a car quickly and be checked out as we left the Airport. Chris did a good job in giving us an uneventful checkout.The return process was also efficient. We were able to use our I-Pass account for the toll roads after we set up the rental car and everything was billed out correctly.
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January 2024 by Wild Bill
The National Car Rental is easily accessible from Terminal and is a short walk. The location is safe with a broad selection of rentals. The staff was professional, attentive and courtesy with all aspects of the Rental (from arrival to departure). The staff also made it seamless and effortless with regards to rentals.There was no wait and it may have taken 5 mins each time to get vehicle and pull out; and drop off vehicle back at the airport.
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January 2024 by Pamela Pealer
My experience with National was good. The sales agent in Orlando was very helpful. I don’t rent cars a lot but they guided me through it, everyone was extremely nice especially the representatives who actually assisted me with the car selection. Dave was awesome. The Atlanta crew was also very nice dropping the vehicle
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January 2024 by Sheila Roberson
National Car Rental makes things simple and easy. I love being able to walk straight to the car, avoiding long lines! Such a time saver. I also love that the selection is great when making the selection. Based on my experiences, I will continue to use National as my first choice!
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January 2024 by Vivian Lama
National is the best place to rent a car. Their customer service is great! I was greeted by Chris when I dropped off the car and he was so nice! He made sure everything went well with the car, and took care of an issue with the billing. He helped everything go smoothly! I highly recommend the MCO National location!
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January 2024 by Ken Schlehr
Rental was great, as we got a brand new car with 6 miles on it. Only issue was tire pressure was way to high, 45lbs. on all 4 tires. Reset to proper pressure and car was riding better. Florida fees/taxes are high, 25% of bill.
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January 2024 by Salar Rj
I rarely review rental car places since it’s such regular service. However, this time Josh and Kelly went above and beyond to ensure my satisfaction. They offered an exceptional car as an upgrade option. They were so attentive and friendly. National’s customer service at every airport has been exceptional. Something you rarely see nowadays within the travel industry. Way to go team!
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January 2024 by Vinnie Orlandini
National is always a great experience. I am a member of Emerald Aisle and we were on are 1st extended family vacation. There were 6 of us with luggage and I was expecting to choose a suburban or Tahoe. The aisle had no large vehicles. I was in panic mode. The gentleman working the garage saved me and helped with upgrading my vehicle from the premier line to accommodate our needs. The service and vehicle were awesome. Thank you National.
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December 2023 by Xiaoxi Li
Great experience! The checkout for executive area was so easy. No paperwork, no waiting. We just chose a car and hop on. I wish air travels would be so easy too. For the return, we were pleasantly surprised that the tank of gas was also included, as we forgot to fill it. Overall 10/10 experience
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December 2023 by David Schmitt
We recently rented a vehicle from National in Orlando and it was easy and a really nice car.I joined the Emerald club and made my reservation online the week before our flight. After we landed we went straight to the cars and picked one out of the Emerald aisle, a Nissan Rogue. Hopped in and drove it to the kiosk to check out with my license and credit card and we were on our way. It was clean inside and out and drove very well. It got great gas mileage on our trip to my Dad's house and all week long while we were there we only used about half a tank of gas while driving for hours on our visit.Returning the car was as easy as parking in the lane they pointed us to, unloading our bags, and walking into the airport.Overall a great experience, Thanks!
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November 2023 by Charles Carpenter
Lightning fast pickup and checkout at Orlando airport, staff was helpful and car was in good condition. We found out later that National is automatically charged for tolls and then passes on cost to renters, which is very convenient. There are lots of toll roads in Florida! Easy to miss exit to rental car return when returning to airport so be alert.
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November 2023 by Omid Nia
I travel frequently for business and am a loyal fan of National Rental Car. However, this time, I want to express my appreciation specifically for DOMINGO. From the first month of 2023 until now, I've visited Orlando three times, and on each occasion, I had the pleasure of encountering Domingo. His presence and approach are truly a game changer. Domingo exudes energy and maintains a warm smile even in the midst of hot and humid weather, tirelessly providing customers with exceptional service. Domingo, I sincerely appreciate what you do for us, and I look forward to seeing you every time I come to Orlando to pick up a car
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November 2023 by Kyle Long
I have used National for years, the ease of being able to grab a car and leave is great for frequent travelers. Anytime I have had any type of issue they always go above and beyond to make sure I am satisfied with my experience. Consistency of their staff and process across the country makes traveling to unknown cities a lot less stressful as you know what to expect one you go to pick up/ drop off your vehicle at any of their locations.
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November 2023 by Dennis Reed
Great service, clean comfortable cars, easy pickup and return. I’ve exclusively used National over 20 years and have always been satisfied - or been made whole when a very rare issue has occurred.ONE CAUTION: they do not explain toll agreements and associated service charges when using Pay By Plate. Be ready for $9 or more charge per rental over and above actual toll charges if you utilize non cash toll booths. In some areas you don’t have a choice as there are no cash options at some exits.
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November 2023 by Richard Price
After a very long day of traveling, it was so nice to have person be so helpful and kind. Jayer was incredible, he walked me through joining the Emerald club. Once that was completed, it was so easy to get the vehicle we wanted. Once more, the turn in was just as easy. I highly recommend National car rental.