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October 2023 by Michael-David Carpenter
I had an amazing experience with Andrellys! She helped me decided which unit was a best fit for me and also helped with choosing the covering. In the end, it came out gorgeous. I would highly recommend the furniture and Andrellys’ services! I love my new sofa. Thanks!
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October 2023 by MinMin Wong
We were looking for the perfect leather sectional that was for our open plan space and we look around every possible furniture store for weeks. After comparing price, quality, design, we went with Natuzzi, our first choice, and it was worth the wait. The leather is soft and stunning, so easy to maintain; simple, clean understated design, yet so luxurious.
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October 2023 by Steve March
My wife and I love the attention we receive at Natuzzi Italia. Charlotte (Manager) and her design team will work with you to find the best solutions for your space. Their furniture and accessories are first class!!
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September 2023 by Shelby W.
Walked in today right when they were about to close. The lady working was nice enough to let us look very quickly. Me and my husband looked around, they have a few nice couches but looks very fancy for our taste and the price for a couch is 14k!?!??! How in the world does this place stay in business? I gave 4 starts because the employee was nice, the furniture is high-end but not affordable. If I owned a high end business I would definitely come back to buy some staple pieces!
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August 2023 by Allen C.
The best service & furniture ever. Management is excellent & caring. Expensive? Yes but you get what you pay for
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November 2022 by Jack Nicoletti
We purchased a floor model sofa to be delivered October 10th or 11th ( purchase date was 2 weeks earlier), I contacted them on the 10th and they informed me it would be 2 more weeks, remember this was a floor model ($3,600.00). We originally told them we could have our own people pick it up but was told that was not allowed. When I spoke with salesperson, I asked to speak with her manager. She told me she was busy and would call me back. She never did, I called again and spoke with the manager who was extremely rude and unprofessional. I told her we wanted to cancel the purchase, her response was “so you want to cancel your sofa, ok have a good one” and hung up. We did get our refund. There are too many choices out there and many stores who welcome your business. We would NEVER shop this store. Do your homework.
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June 2022 by David inMD
Sharlene makes this showroom sparkle with her product knowledge and B-P skill set. Ask for her. As for the furniture - absolute top-of-the-line. Exquisite.
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May 2022 by Mary Simmons
Angel was polite and willing to show me around the store.
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April 2022 by Local Orlando
Lovely, modern designs. Friendly no pressure service.
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August 2021 by Anastasia Li
Great store, great customer service. Angel was our salesmen, he is very professional and helpful.
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March 2021 by Brian Bennett
Never again.
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January 2021 by Teresa Root
I purchased two beautiful Stan sofas, one that reclined and one that didn't, and in leather upholstery at the Natuzzi Italia Orlando store. The recliner unfortunately had mismatched seat seams. Natuzzi had the leather seating replaced. Unfortunately, the company that came out to do the work did a shoddy job to the point that the sofa no longer operated correctly. I am so grateful to Flavia, the salesperson that has been our point of contact at their Orlando store, and Peggy Ingliss, the District Manager for Florida. I sent Flavia numerous emails showing the poor work and documenting the damage done by the furniture repair shop on a Friday through Sunday (every time I looked at the sofa I saw something else that was wrong). She patiently forwarded them all to Peggy. Immediately on Monday morning Peggy called me and point blank said they will be replacing the sofa. I am so grateful for their help and their commitment to customer service. I'll update my review after getting my new sofa - yes, they take a while to arrive, but they are made to order in Italy, so I am happy to wait.I also have to comment on the quality of these Natuzzi Italia (not lower end Natuzzi) sofas - the leather is of very high quality, the frames are solid wood, and the legs are extremely sturdy solid steel - not aluminum covered with chrome, and the recliner mechanism is a higher end unit (I know as I did the research on the units to prove that the furniture repair person's actions caused them to not operate correctly). I am extremely happy that these sofas ended up being the ones that worked for my home design, based on quality, design and on the superb customer service.On another note, it is my understanding that moving forward, Natuzzi Italia trained technicians will be the only people who will be doing any work on the Natuzzi Italia products.
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January 2021 by Amber Johnston
Very high quality leather Showroom
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October 2020 by Mark Doorn
My partner & I recently purchased multiple pieces for our new home and had the amazing pleasure of working with the dynamic duo Flavia Tafner (#1 Designer) & Gene Tondre (Store Manager) in the Orlando store. The level of service was truly extraordinary as they went above & beyond to make our sales experience very positive & memorable. We have since been back several times to purchase more pieces & continue to be treated like celebrities.
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June 2020 by kenneth Hoffman
DO. NOT BUY... Spent $9700 for a Natuzzi white leather sectional sofa, with four electronic recliners and highest grade leather. First it's made in China not Italy as you would think and what we were told. The stuffing material was breaking down the first month. Had Natuzzi come out twice and all they did was bang on the leather and the tech said see it looks good. They refused to fix The support center is a waste and their furniture is unacceptable for the price. Don't be fooled
