Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. They offer great rates, discounts, and award-winning 24/7 member service. With over 350 branches worldwide, Navy Federal is a credit union that supports the military and understands what it means to serve. Their Members Are the Mission®, and they are insured by NCUA. The reviews mention that the service can be quick, but the services department could use some improvement. However, the staff is described as very professional and friendly, with employees like Katrina, Natalie, Isaiah, Kerry, Clarissa, and Jeffery providing excellent customer service. Customers appreciate the patience and detailed explanations provided by the staff during processes like refinancing. Overall, Navy Federal Credit Union is praised for its commitment to its members and its understanding of the military community.
We had a great experience at this Navy Federal branch and are so grateful to have it nearby. The line moved quickly, and Melany, our teller, was both friendly and knowledgeable. She helped us take care of everything efficiently and with a smile. Highly recommend this location for anyone looking for fast, reliable service.
March 2025
This is a great place to bank, and the people are friendly. There are 2 ATM machines located outside.
September 2024
Usually pretty quick. However the services department could use some help. 3 people in line ahead of me, wait two hours and then the power goes out? Drove to Kissimmee and was out of there in 20 minutes.
