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January 2024 by Kyle gaming h.
SCAMMERS!! I went to Neiman Marcus on bought from DEBBIE LUGO, pin 238838. Two days later I went back to return my unopened skin care product still wrapped in plastic. RODNEY ROSS pin 212800 Says that he can not do a refund. I insisted on a refund because I didn't open the package and it was still within 30 days. He did not help me and gave me a store credit instead. When I asked him for my original receipt back he says he cannot let me keep it for my records. I am highly dissatisfied with this interaction. The receipt of the store policy for returns and refund clearly states that. Returns are accepted within 30 days of receipt. Returned merchandise should be in the same condition as when you received it. Refunds will be credited to the original form of payment. This was not followed and honored by RODNEY ROSS. How are customers supposed to feel comfortable shopping at Neiman Marcus if this keeps happening? UPDATE **** I call the store and spoke with the manager. She agreed that this was wrong and gave me my full refund without any questions.
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December 2023 by Basil G.
I agree with previous 1 star review. The lower floor associates are just looking for a sale. I go upstairs and get personalized first class service . Which is the only reason why I shop in this store. I am a male and get great service in ladies ready to wear.
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October 2023 by A2Z REVIEWS
Hanane is the best. My wife loves this store.
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October 2023 by Tim Cleveland
I ordered the Alexander McQueen boots on September 23rd. I also requested a rush delivery. Today is now Friday September 29th and I am still without shoes. I’ve called customer service multiple times and have got no help. Wednesday I spoke to a supervisor who informed she would call back on Thursday September 28th. I am now on the line and still have no resolution. I requested my money back and still have no resolution. Customer service has reflected poorly on behalf of this company. I will never spend another dime with Neiman.
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September 2023 by Amanda Rogers
I had the best shopping experience at Neiman Marcus. I came in looking for a handbag and was greeted right away by Jimmy and Samantha. They are both so welcoming and knowledgeable when it came to helping me choose the perfect hand bag. They went above and beyond to make sure my experience was the best. There was no pressure from them to buy anything at all. I will forever be grateful to have met such wonderful people and because of them, I will definitely be back soon for my next great shopping experience.
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September 2023 by Deen Barrz
This store is Orlando's solution to everything high end. The customer service here is top tier. Do yourself a favor and ask for the incomparable and lovely connoisseur, Ms. Natasha for all things fragrance, makeup, and skin care. She is knowledgeable about it all. She has never steered me wrong or misled me just to make a sale. She's the go to for my family. We're in there so much, but she's welcoming and loving each time. Just bought 5 new fragrances and some makeup this week. Great investments. Thank you Natasha.
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August 2023 by jan T
Haven't been to mall in years, walked in saw a dress that was cute, summer, only 1200,00. Couldn't find a shoe under 75.00 on sale. Guess that's why I don't go. .lol
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July 2023 by 라나스트레치 Stretch By Lana
There is many good deal now . I love to tired designer's shoes and bags . Some of them was pretty good price range
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July 2023 by Mariela Vera
I love shopping at Neiman Marcus because the associates are helpful and friendly. I was there recently shopping for fragrances and some makeup and Cara the department manager was really nice. Also, one of the associates Mariana Mero was very kind and attentive to my needs; she helped me find the perfect Creed fragrance and I will definitely come back and see her. Thank you Mariana for going above and beyond.
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July 2023 by Gavin Southern
Every time I have visited the Orlando location I have received exceptional customer service from Maria (fragrance representative). She is very knowledgeable and always ensures I am satisfied with the fragrance I have purchased. I recently visited the store and this visit was no different than my previous visits.
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July 2023 by Nour A
Diana at Neiman Marcus was extremely helpful and made it easier for me to find the YSL bag of my choice. She was very kind and excelled in her customer service! Purchase was smooth and she was very friendly!
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July 2023 by Sanaz B.
No thanks I'll just do my shopping online or buy directly from the brand. If you are planning to visit this store make sure you are dressed in logo & designer prints because they act like you don't exist otherwise. Go upstairs and the SAs treat you so much better and buy directly from the brand.
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May 2023 by Di Ana
Love this location! It's huge and there's so much it has to offer in comparison to Neiman's back home. They are well staffed so there's always someone offering to help.
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May 2023 by Jaline Sunshine
I like this store. I always have a good service there a specially from Natalie in the Jewelry department. She helped me around the store and because of her, I am coming back.
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April 2023 by Angel Melendez
Chris L. Always exceeds expectations when shopping for my wife and I. He is very personable, friendly, accommodating and honest when it comes to shopping. He goes above and beyond and treats me like family. His customer service should never go unrecognized. Thank you Chris!
