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December 2023 by John Labate
I had a great experience today with Brandon the store Manager. I was returning my shoes that were squeaking and he helped me out very professionally. I wasn’t happy at first but he never lost his cool and explained to me how the process had to be.
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November 2023 by Xariah Alvarez
I was visiting the store on October 20th when a couple came in around 5:20 trying to return shoes that were visibly worn. They were very rude towards management and was completely disregarding their policies that they are unable to override since they don’t own Nike and as I came to the reviews to write an uplifting review on Christopher Brown and his employees, I was very surprised to see his name slandered on very rude and disrespectful comments that are 100% false. I highly recommend this location as I am a faithful customer here and don’t let false reviews like those get in the way.
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October 2023 by David S.
I had a disappointing experience at the Nike store in Waterford recently. The store manager, Chris Brown, was unprofessional and treated my wife rudely. It was a distressing encounter that left a negative impression on us. We believe that professionalism and courtesy should be expected in any retail setting, and this experience did not meet those standards
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October 2023 by Susan Jones
SUPER EXCITED!!!! I Absolutely LOVE this place. I LOVE NIKE!!! We do not have any Nike stores here on the East-side of Orlando. If we needed to shop for any Nike gear we had to drive all the way down to the outlets. And we all know how I4 can be. ? especially on weekends. I was helped by a young lady name Nelly she was a great help! She was very friendly and out-going and eager to satisfy my needs. From the time I got there until the time she cashed me out. She is knowledgeable and knows her product & services. If I could give her 10 stars I would. Thanks again Nelly for all your help. ?⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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September 2023 by Andrevalen Martinez
The store was very organized and the staff members were really friendly and helpful. I was able to find what I was looking for and they also helped get 25% discount by downloading the app on my phone so that way I could pay less and receive all the new promotions and if I wanted to accumulate points at the end of the year I could get free items or discount.
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September 2023 by Melanie Alexander
I just want to say that I had the most pleasurable experience at this store with Randy. His customer service is unmatched. Randy is so patient and knowledgeable. My interaction with him was outstanding.
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September 2023 by Willow Ginsburg
Upset about a shoe store replacing my favorite book store, but to my surprise, Nike wasn't all that bad. There are plenty of options for shoes for any size (though when I went, they lacked in certain sizes for kids, but it was also the weekend before school starts and tax-free) There was a wall that was 30% off all shoes on it and there were amazing deals. Around 100-150 for 3 pairs of shoes. I count that as a win. The shoes were very nice for the price as long as they last a long time and are sturdy, other than that, good shoes. Service was good. Any shoe out was returned to where it needed to be. (Some sizes were out of order, but that was due to children and parents sticking them on random shelves) I will note that you shouldn't leave shoes out when your looking. They will be put away when you turn your back, so try them on and carry them with you if you want to buy them.
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September 2023 by Crystal
I was not satisfied with the customer service. The employees on the floor were very rude with unhappy faces. Didn't want to help me find an item or help me with the fitting room.Also, I just don't feel comfortable in this store because I felt like I was followed when I had 2 teens and a baby around me, stressed enough.I just found the items myself and online.
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August 2023 by Kayla Clark
Alex has awesome customer service. Got me everything I needed both in store & online & answered all of my questions I’m very satisfied!!
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June 2023 by Rob McMullen
Amazing prices and awesome service I'm there at least 3 times a week. Managers are awesome
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June 2023 by Kaa Zee
Prices ,,, Don't save much at All ,, better to use Nike App ,, Order stuff online ,, ( wait for emailed deals and promos , to save even extra ) .Prices on 20% off shoes were marked UP ,,, and then you saved the 20% .Talked to a nice Lady there was shopping ,,, we agreed prices seemed cheaper at the outlets near I-Drive , and the store closer to Disney .Staff was very nice at this store though . Good service and friendly .
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June 2023 by Tanvir Hasan
Only a few products are on the display. The store is poorly organized. Some products are really old and dirty. Different shoes come with different size standards. Horrible experience.
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May 2023 by KeepingUpWithNikkiG
On April 26 my husband was there and we were waiting in line to check out. When we were next in line does Chinese go out with her hair in a ponytail and a neon yellow/green long sleeve sweater walked away from the cash register. A white gentleman on the heavier side with a black shirt on came and asked where she was going and she said I’m clocking out and she left us standing there at the counter. She didn’t apologize, she didn’t say she’ll find back up, she didn’t say anything she just walked away. Then Abigail saw a standing there, looking clueless, and she asked if we needed help, I then proceeded to tell her yes, we need to cash out and a previous young lady said it was time for her to go. She’s clocking out and just left us here. Abigail did apologize for her behavior and she continued to offer great customer service. I do want to shout her out for being customer obsessed because she didn’t have to cash us out. It seems like she was working in a different area and saw us and came by to help. The only reason this review was getting one star is because the previous cashier just left us there like we didn’t matter. Wear to you young lady without your customers you will not have a job what you did was very unprofessional and rude.
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April 2023 by Johmar Thomas (Chef Elsisco)
Purchased three pairs of shoes, and one pair of slides for a pretty great price. Associates were low-key not pushy, good experience overall.
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March 2023 by Rebecca Parrish
Good shoes but were rude about is using the bathroom. A male made me argue,myself (woman) and daughter (7year female, to use a bathroom song or was private. Check out Allys law and educate your employee. Lucky my husband's nice or I would have gladly returned shoes with sketchers (kind employees) on the same block.
