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January 2024 by Jerry Mcdaniel
My technician Alex was great! He is very knowledgeable and fast! My chair is my lifeline and they keep me moving. They also keep my medical supplies delivered in a timely fashion.
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December 2023 by Dionne Nicotera
I’ve been waiting for a year to get my son’s wheelchair adjusted and I receive diapers from them and every month I have to fill out a questionnaire that they should already know the information, and yet I still don’t receive my son’s product on time. It’s unfortunate. If anyone has suggestions of another wheelchair company please write.
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October 2023 by O Jones
Jeff was great. By far the smoothest evaluation and fitting I’ve had in my 16 years of injury.
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September 2023 by Shannon Tabor
Wrong equipment, don’t know how to install and paperwork is always wrong so takes 7 months to get a wrong product that isn’t checked. Do not use them!!
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July 2023 by Angel Rivera
I bought a share from this guy And already broke 2 times And the 2 times they broke they say they're gonna come and fix it and they take 2 months each time to come and fix them Terrible service
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July 2023 by Savaggio Valardi
Communication with this company is a joke. Nobody is ever on the same page, and nobody ever seems to know what is going on. The reps who answer the phone like to keep you on hold, or transfer you to some random person simply because they don't want to have to deal with an issue anymore. A supervisor is never available and callbacks wind up getting ghosted. They send technicians out for service calls without the required parts and will actually change or cancel appointments without notifying the customer. If they were half as good at performing their jobs as they are providing empty apologies, they may have a 4-star rating.
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July 2023 by tazuki kage
Stay away from this company, We submitted an order on April 11 2023 everytime I call they look my information and put me in hold and never answered back, I have spoke 4 time with Belkys from Fort Lauderdale and explained to me that the person who make evaluation is on medical leave for 2 months and they don't hire someone new, they contact the manager multiple times to assigned my case to a new person and nothing, my doctor secretary have contacted them multiple times and confirm they received the order and they don't do anything with the order, sad thing is been recommended by my health care plan United Healthcare and I reported them for this situation, next steps is BBB and any other for intervention.
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April 2023 by Sheryl Cobb
It makes me sick to read these reviews from handicap people. Our story is they delivered my granddaughter's 'custom' wheelchair. It was a lemon. It was almost impossible to fold it. They took it back. Brought it back after 4 months. Still wasn't fixed. Replaced the part 3 times at the house. Guess they were hoping the outcome would change. The guy who came to fix it the last time went to show me how to do it and it broke right in his hand. When I called them again they wanted to come and replace the part again!!!?? Makes me sick that insurance paid for this. Unethical company.
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March 2023 by Jeremy Cash
Tried to set an appt to get my wheelchair repaired and because I already have the parts for the wheelchair sent to me from the VA they wont fix my chair because i have the parts and they couldnt upcharge me or the VA for the parts. Way to support veterans ?
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February 2023 by Lady Margaret Ayala
I need a new Scooter and they stopped carrying them but the website says they do.
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December 2022 by KEVIN PAULIN
Don’t believe any of the high ratings. I say this because the reason they get away with such poor customer service is because there are limited options. The only other place in Florida is Custom Mobility. Once upon a time they (custom mobility) had good customer service, but I can’t even say good things about them anymore. Numotion isn’t any better and they get away with it because there’s nowhere else to go. There’s little, if any, competition. They know that we desperately need the product just to function, so it doesn’t matter how we’re treated. I’ve been in a wheelchair since I was four years old. I’m now 44 years old. The last time I had a good experience with any vendor was more than 20 years ago.
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November 2022 by Dayana Cartagena
Excellent service! My daughter's sleep safe bed It was delivered by Josel Tejeda and Ivan Torres they did a good job putting the bed together.
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November 2022 by Kevin Olivera
I want to say that this company is amazing they will do whatever it takes for you to get your equipment. I want to say thank you to Angie and all the team to make it possible for me to get my electric scooter you guys are awesome thanks so much ☺️
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November 2022 by Ro Monterroso
I had a bad experience in ny but here in Orlando they are awesome starting with Leann Jerrod and in service I had 3 experiences with Andrew in which he communicated with me direct on text which made life so easy and I don’t want to forget Clint when I go there he always gets me in and out and the tech Josel thank you guys I appreciate it
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November 2022 by Christopher Hoyt
I've been trying to reach this place for 5 days now. They don't answer the phone or return calls. My tire is popped and nothing I can do about it. Worst place ever
