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July 2023 by Jose Rodriguez
You guys always there for me and treat me professional, thank you so much.
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July 2023 by Aaron Wilson
great customer service and would recommend them
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June 2023 by Mary Morales
The employee Jesus give me great costumer service and help me a lot,plus the company thank you so much
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February 2023 by Erin Michelle
Horrible customer service. Says one thing and does another. Really a scam. Do not deal with John Taylor he’s the biggest joke of them all.
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December 2022 by Carla Jones
Go above and beyond to help you out
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November 2022 by Brenda Powell
Must have to have good credit to get a loan from here!!!! Sad but true
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November 2022 by Tami loggins
This will be my 3rd loan. I appreciate how easy the company makes it for applying online. I don't have the use of a vehicle all the time so doing the closing online was so very nice for me. I also referred my mother and she did a consolidation loan with you and she said the people that helped her through the whole process were so wonderful. So I will continue to refer OMF! Thank you again
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November 2022 by Sebastian & Samantha
John Taylor the branch manager was rude and disrespectful. He would not allow me to finish my sentences and continued to disregard my questions. I hope he changes his attitude as I have never had this problem with any other branch.
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November 2022 by shrekmeme meme
Great service.Smooth transactionMichelle was awesome .Very informative and patient.Will highly recommend it
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November 2021 by john novak
Loan sharks, deceiving, ruthless, social paths.
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November 2021 by James R
I received a call from onemain financial about an inquiry I made online in regards to a personal loan. The member I spoke to was rude and added atleast 10 additional documents he wanted me to provide before being approved when originally it was only 2. Aside from that the moment I told them I would no longer be moving forward with a loan and would like a letter of withdrawal they ceased email communication. They only would call me and tell me that it was being made and I would receive in a couple of days. Sadly it has been two weeks and no letter was ever delivered. There interest rates are much higher then other companies and due to the neglectful and rude service I will not ever bank or do financing with this company. Avoid if you can.
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November 2021 by Manuel Castanos
Hi, My name is Manuel Castaños, I been doing business with this company around 5 years. I've never had any issue with them. Anytime I payed off my loans I receive a playoff letter.On 4-27-2021 I proceed to go to the 4972 E Colonial Dr. Orlando FL. 32803 office to make my payoff payment and they refused to give me any documentation where say that I payoff my loan. The said I have to wait about 2 to 3 weeks in order to receive this kind of documents.It is very frustrating been in this situation because my car has a lien because of this loan and I can't sale it because of it.I am in this desperate position because I need to sale my car ASAP and nobody say nothing.
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November 2021 by Christie Bayer
This place is the definition of preditory lending!They WILL try to confuse you. They WILL be repetitive and try to corner you into signing for a loan. They WILL be dishonest about what to expect. And your loan will require total payment of OVER x2 the loans value. I was able to walk away, but I'm sure plenty of people under these tactics would give in because they NEED $$.Makes me sick.Details of my experience with them below:__________________I applied and was pre approved. Filled out their forms and confirmed that I'd be willing to put up car #2 for collateral.Received a call from them, and they begin the process by wanting details for car #1 - which I did not tell them about or offer as collateral. No problem they said and proceeded with car #2.I'm an extremely busy professional and have no time to waste. They pushed hard to get me in their actual doors.They called multiple times a day. Asking if I'd close before the week's end. I explained I work for surgeons and can rarely spare time so they'd need to work with me to get things done.It took probably a week and a half before I was actually able to make time to go to their storefront.They pushed so hard throughout the process, that in fact I supplied them with EVERY piece of information required for the loan to ensure that I was not wasting time by coming in without being ready to sign..... Pictures of all four sides of car #2, picture of the odometer, picture of the VIN, & proof of Registration. After sending everything over, I was told all was good and to come in; I moved meetings and got into their office.I arrive, start the formal process, and am suddendly told, "Ooooooo so you estimated 110k miles on car #2 and it actually has 118k miles which puts it $50 below our required value limit for collateral. So......"The gentleman just sat there.Me: okay, so what do you need?Gentleman: well we cannot use car #2 because you said 110k miles and it's 118k. But we can go ahead and use car #1.Me: I'm sorry, what?Gentleman: Yes, we can't use car #2. But car #1 will work.Me: I sent a photo of the odometer of car#2 to you ahead of time, and was told it was okay. Before that I was only asked to estimate mileage. If it's so important that the mileage I said was within 5k of the actual odometer, why wouldn't you say that up front? Why wasn't I told it wouldn't work out when I sent in all the images and proof? You told me it was good and to come in.Gentleman: Ooooo. Yeahh. Well estimate yes, and if it was within 5k miles of what you estimated it would be okay. But it's not.Me: Well this is my collateral as we've discussed. So what is it you're wanting from me?Gentleman: Well we can just go ahead and use car #1!Me: No, thank you. If you won't accept the collateral we discussed, I can't move forward with this loan.Gentleman: Ohhh... But ma'am we can't take car #2, it's value is $50 less than the limit we have set.Me: Okay. So if you cannot accept it then I am not signing with you for this loan.Gentleman: If we make the acception for you then it's like where does it stop. $50. $100. $1000.Me: Okay, that's your choice. If the bank isn't interested in my business over $50 I can't do anything about that.Gentleman: Oohhh... But we can't take car #2 ma'am.Me: Okay, then I do not need a loan from you.Gentleman: We can use car #1 ma'am!!!Me: If this was going to be a problem, I would think you would have the sense and respect to be honest with potential clients.Gentleman: Well if car #2 was within 5k miles of what you estimated.... we could accept it. But we can't, I'm sorry. But we can use car #1.Me: I've been clear, I'm not using car #1.Gentleman: Okay, but we can't accept car #2 ma'am.Me: Okay?Gentleman: ...Me: I'm not using car #1.Gentleman: ... But we can't accept car #2....Me: Alright. Well, it seems there's anything left to talk about here. I won't be using car #1 and I will not be s
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November 2021 by Hubby4015
I was trying to get a loan with this branch along with my fiancé. We were going back and forth sending documents after being approved.There were a few misunderstandings with the documents me my fiancé sent to the agent helping us and the first thing the loan agent did before correcting us was calling us FRAUD and LIARS.Very disrespectful and unprofessional !!!!
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November 2020 by Linda Portillo
Great experience. The process is super simple. Fast turnaround. I would highly recommend their services. Rosa was the agent who assisted me. She was very helpful and super informative. Thank you Onemain.