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November 2023 by Indeka 268Gyal
We have been to this Chrysler location once & our experience was not a pleasant one. But our experience on 11/7/2023 We are extremely happy with the process & our sale agent was amazing. The sales rep really is the person that makes or break you at a dealer & some of their sales tactics are horrible, aggressive & makes you never want to return. But we gave them another try years later & and we have no regrets. Please ask for Kim she is calm, cool & collective not like some of those arrogant guys with their old outdated ways of selling cars.
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November 2023 by Michelle Snyder
The service advisor, service manager and tech were all super knowledgeable and nice. They helped me find a service package that will save me a lot of money. Makes me want to not only continue to bring my truck to them for service but buy another new truck from them in the future! Thanks!
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October 2023 by Eddie B.
I went to look at a Dodge Challenger at Orlando Dodge. The salesman was professional and friendly.I was clear and upfront that I was only looking and not prepared to buy. The salesman asked if I had time to appraise my vehicle of which I did. They evaluated my car and I was then met by the sales manager, don't recall his name. He asked if I was ready to buy and I again advised I was not. At this point, said sales manager said you know it's the end of the month and we want to sell cars and walked away. I thought it was a pretty ignorant and arrogant comment.I asked the salesman how much they were offering for my vehicle. The salesman said they wouldn't give me a price as essentially; I wasn't buying a car. Based on my experience, I absolutely would NOT recommend Orlando Dodge. Stay away! They're only concerned in profits not treating people as customers.
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October 2023 by Ed P.
bought my gladiator there and have been in 2 times for regular maintenance and various warranty stuff....the place is exactly what I hoped for.
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October 2023 by Angela V (Pookalicious L8)
I’m just here visiting for a couple of months, so it was my first time visiting the dealership. Alex (Alejandro) was excellent! He was very personable, informative and courteous. He took the time to explain the services needed on my vehicle, my paperwork was timely and he walked me to the cashier and to get my vehicle after. I look forward to working with him again for additional services before I go back home. Thank you!A. DaSilva
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October 2023 by Donald Evasco
Pleasure doing business at this dealership. Most especially to Leo Alvarez! Kudos to you brother. I have been to many dealership until found this place and this wonderful people(Mo of financing and the guy with ling sidebeard). Look for this people. Highly recommended. God Bless!
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October 2023 by Tamara Phongsavad
My vehicle had a number of issues and wouldn’t start. The diagnostic was very thorough and we got to the bottom of it.. 3 different things wrong, which we had no idea about.Our service tech Allen was very helpful and communicated well throughout our whole experience. He handled calling and confirming with the warranty company which made the whole situation smooth. He also made sure he called my husband and I to make sure we knew what was going on every step of the way.I would definitely recommend using Orlando Jeep! Thank you to the mechanics and techs. I can now enjoy my ride!
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October 2023 by JJ
Used to be the best in Orlando. The sales management team is still awesome because the are the original workers that gave the good ratings. The GM is beyond the worst. He will never call back and is running this dealership into the ground. He could not even call me when something happened to my car while under their care! Astonishing and despicable! I will never go here again until he is removed by owners! Right now 1 star rating and that’s being generous.
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October 2023 by Stephanie O.
My RayBands were stolen from my car when I took it there. I noticed a day later what had happened, the dealership had took a week to get back to me. Then to fabricate a lie that I had been wearing them on my head when I left. The service time was long and no sense of urgency. I wouldn't bother taking your car here. Better off going to another dealership in the area.
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September 2023 by Madison Ann S.
If I could give this place ZERO stars I would I would RUN AWAY and do NOT TAKE YOUR CAR HERE FOR A SERVICE. Long story short I got a flat tire early Monday moring and got my car towed here to be fixed. Later that day I called to let them know all the info and what was wrong with the car. The lady sounded nice and knew what she was doing and to said to call back later that day and it should be complete. I called later that day no responce. The next day I called 3-4 times no responce. Now it's wensday and I called and they said they had no info on my vehicle and they had no idea what was wrong with it. But they were going to look at it and give me a call back. NEVER CALLED ME BACK I had to call them twice to leave a voicemail mail. Thursday moring I had to call them and they said it would be done in a hour. So I left work early to come get the car. I called to let them know I was on my way and they said they had no info on my car being there. Finally got my car back after FOUR DAYS for a flat tire and payed over $300 for it :/ RUN AWAY
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September 2023 by Joseph Lombardi
Manuel was and is our favorite sales person. The reason is simply that he listened to our needs and really worked with us. He was more interested in the relationship than the sale. That made us feel reassured and confident that the deal was going to happen that day. It did! Sarge Green Gladiator is mine now!!!! Happy customers at Orlando CDJ!
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September 2023 by Gail Terrell
It was great to finally be able to have the recall fixed on my car. They thought it would take 5 hours to get it done so they drove me home so I could wait here. They called a few hours later to let me know it was done and that Angel would be at my house soon to bring me back to the dealership so I could get my back again. Angel was a very pleasant young man and made the trips home and back to the dealership quick and enjoyable. Great job to all!!
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September 2023 by Miguel Norat
Excellent stand by you customer service. They care about customers. The tech who worked on my truck is a top guy. He was recommended from a friend. They did not let me down. I won’t go into all the issues I recently went through with my 3rd party warranty. Car Shield. They are terrible if you have a problem. Orlando Dodge and their service manager were solid. Supportive. Was on my side till the end. I could not have asked for more from people who don’t know me. 1st time client and I will be back. Good job Orlando Dodge.
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September 2023 by Alfonso Moreno
Jared is a young new salesman and did a fantastic job of helping us find the right truck for our needs. Even when he did know the answer he quickly got us the answer. The managers and finance team were outstanding and very pleasant to work with. First time owning a Mopar product and the experience so far was excellent.
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September 2023 by Lesa Campbell
Orlando Chrysler Dodge location were able to get me in and out. Great job… Loved it!!! ? I’ll never go back to the sand lake location. They are very unorganized. I made an appointment for an oil change and I was there 3 hours…. Very poor service at that location.
