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January 2024 by pramesh shakya
Quick review: Good service!Update:Corey got back to me saying that the ~$150 included diagnosis and replacing the sensor, which makes more sense. However, once the Tech-guys detected the issue, the person who reached out to me did say (paraphrasing): " the issue seems to be a broken battery current sensor, and fixing that should solve the issue. That should be about 1.5 hour job, " and he told me roughly what the price was going to be. I appreciate Corey getting back to me and clearing out the situation.Initial Post:Details: My car kept showing the "check charging charging system" alert on the dashboard. The guys diagnosed it to be a broken battery current sensor. I was charged ~$150 for OEM part and ~$150 for labor to replace the sensor as the guy told me it was 1.5 hrs job. A quick YT video afterwards showed that it's more of plug&play situation. While I'm happy with the service, I'm quite certain I was overcharged.It's my fault for not checking the YouTube early, but please make sure that you're being charged the correct amount.
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December 2023 by Julianna Csaplar
Honest, easy going, straight to the point, reliable, courteous and genuinely enjoy fixing cars and even educating about cars.There is never a good enough reason to go to any other mechanic/shop in Orlando. As a woman, feeling safe here and seeing other women in the waiting area should tell you about how they actually respect their customers. I have never had a bad or unfair experience with them. They have taken care of my car(s) now well for years. Grateful for mechanics like this to exist, and I’m glad that they are in the town which I’m in.
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December 2023 by Veanie A
Corey and his team at Orlando Import did an exceptional job inspecting my vehicle last week and provided great service advice. I really appreciate their honesty and integrity!
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November 2023 by Eric Kim
Wanted to thank OIAS for their amazing work. I especially wanna thank Corey who always helped me with any questions I have. I have some bad experience from elsewhere/dealership, so to me this place is a blessing. Thank you all so much
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October 2023 by Veronica Aquino
This place used to be great, but ever since taking on more workers the quality of the work has SEVERELY deterioratd. I brought my vehicle in for a high mileage vehicle inspection and oil change and in that hour and a half, the window tint on my driver's side and two other windows became damaged. My guess is some type of ammonia-based cleaner or some other corrosive fluid accidentally got onto the tint and the windows got rolled down during inspection. When confronted, the mechanic dug his heels in and adamantly denied knowing what happened, in true scumbag mechanic fashion. OIAS, check any camera you have on property and see that the windows were not like this when I drove in at 8am on 10/12/23. Go somewhere else unless you want your vehicle damaged. I will no longer be coming here.
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October 2023 by Gale
My daughter has a newer Kia, I wanted to find a place that she could trust to service it. The ratings on Orlando Imports were all high so I tried it. They were the best, easy to schedule, did a great job, fair price and returned when they said they would. I can’t say enough good stuff about them.
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October 2023 by Chandler Tarbox
Fantastic experience. A couple people from different circles recommended this shop. I was very reluctant to take my vehicle to any shop. This place is top notch. The biggest factor for me is they are trustworthy.
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September 2023 by Jay R.
JOYRIDING (proof attached) in my vehicle and overpriced (66% higher than another shop)!!!!These guys won't quote over the phone or via email even with the exact part numbers (which I gave them) needed for your specific vehicle and the VIN. They instead ask that you make an appointment to drop off the car for an estimate. I made arrangements (and incurred costs) to have my car left at their shop. They call me within 2 hours of their business opening and give me an estimate $400 over what another shop quoted for rear brakes!! I let them know that I won't be moving forward with service there. When I get there, the worker had the audacity to tell me he's going to have to charge me a "checkout fee" since I didn't do any business with them. After some pushback on my end, the worker decides against the fee. Once I get in my car, I realize that these clowns took my vehicle for a 4 mile joyride!!! I parked my vehicle at their shop, they checked my brakes, and then parked the vehicle. There was absolutely NO reason why they needed to drive my car for 4 miles, especially since I left it there specifically for a quote on brakes, not an inspection. I've attached a photo of the ticket you need to fill out with mileage when you drop off your car and photos of my odometer while still in their crappy parking lot. These guys are crooks and are shady.
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September 2023 by J
These guys did EXACTLY what I asked for and made no attempt to steer me in any other direction. They under promised and overdelivered in a big way. Thank you so much for your honesty and excellent work. I'll be referring your shop to everyone I know, keep it up!
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August 2023 by Rock Ciccarone
I'll start by stating that my car was not fixed by the Import Auto Specialists, but they tried. The issue in my car is electrical, and I'm very proficient at auto repairs myself. I went over the symptoms and what I had checked to try and help the team narrow down the issue. They however still wanted to do a basic assessment which I can understand because there are a lot of people that claim to know what they are doing that don't. Anyways, they spent hours trying to locate the issue, and presented me with potential root causes (all of which I already ruled out) so I know they actually spent effort in trying to legitimately fix the car. Instead of trying to bill me $1k+, they released my car back to me for just the Diagnostic fee which is more than fair.As other reviews have stated, the vehicle was looked at the SAME DAY I dropped it off which is very rare.For honesty alone, they get 3 stars, but the timeliness gets them another. If they had actually been able to find the issue, then it would be straight up 5 stars.
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July 2023 by Crista S.
Such a great experience! They are honest, reliable and trustworthy! My Audi A5 needed so much work and they were able to it all.
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July 2023 by Paul Thomas M.
I was house/pet sitting for friends in Orlando and they recommended Orlando Auto Import Specialists. I started a job to replace the light bulbs in the headlights with LED lights and couldn't finish the job. The team there took me without a lot of notice and were able to finish it for me...So grateful!
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July 2023 by Andrew G.
This is far and away the best auto shop I’ve ever gone to. They are transparent and honest. I’ve never been able to fully trust that a mechanic was being truthful with me in the past, but they’ve earned our trust and repeat business. They don’t try and upsell you or exaggerate something to get more money out of you.
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June 2023 by Lady T.
I am so pleased with the work and the customer service at this location. Great communication before during and after my car was serviced. Would absolutely recommend them to anyone. Thank you Caleb and team for being gems in this industry.
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June 2023 by Brendon Fox
They guys at Orlando Import Auto Specialists were all very respectful and well educated. They preformed full repairs on my car for a reasonable price, and didn't make any unnecessary ones. A few days after picking up my car they texted me to ask me if the repairs went well and the car was looking good. Thoroughly impressed. Will definitely be recommending to friends and family.
