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March 2024 by Beth K.
Appreciate the selection and service provided at the Winter Garden location. Our furniture was made beautifully.
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January 2024 by Carrie Beth Guglielmi
The customer service at Palm Casual is as incredible as the furniture! Kym got my in in time for Christmas and it was a big hit! This is the third set of outdoor furniture that our family has bought and we wouldn’t go anywhere else!!
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December 2023 by Jeff Bryan
Seymour went above and beyond with his service. We had an issue with some chairs that we had purchased a few years ago. They were more than willing to replace the chairs and even gave us a upgrade in the sling. THANK YOU SO MUCH.
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August 2023 by Phoebe Gregg
Fantastic service and after sale care! Repaired furniture after over 15 years of wear and couldn’t have been more helpful.
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July 2023 by Susan Budreau
Kym and Seymour Rock!I have been doing business with Palm Casual for years and will not go anywhere else! They have the best customer service on the planet!In this day and time that is something to be very proud of.Greatest service ever! Cheers to a great company!
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June 2023 by Ian Kimbrell
Went to Palm Casual on JYP to purchase some patio furniture that fit a specific need. High thoracic support and very comfortable as we spend most of our time on our patio. Kym was great and worked with us to pick out some fabrics. Her customer service was terrific. I visited the store again and met Seymour who also was amazing. Couldn’t of had a better attitude about the place he worked for! Great staff at this location! Delivery driver Devonte was great. Positive attitude! Spoke highly of company. All in all great experience! Highly recommend you visit this location!
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April 2023 by Roslyn Leventhal
I recently visited the Palm Casual store to pick out fabric for my patio furniture, and I had the pleasure of being assisted by Kym. I must say, her expertise, patience, and understanding made my experience truly enjoyable. She took the time to understand my specific needs and preferences for my patio furniture. She patiently listened to my ideas and offered valuable suggestions, taking into consideration my style preferences.What truly impressed me was Kym's extensive knowledge about fabrics. She was able to guide me through the different types of fabrics available, explaining their features and benefits in a way that was easy to understand. She also took the time to show me samples of various fabrics.Kym was very patient. She never rushed me and was always willing to answer my questions, no matter how many I had.After much deliberation, I finally made my fabric selection with Kym’s help. Her assistance made the process smooth and enjoyable, and I left the store feeling confident in my decision.
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April 2023 by Brian Allen
We love our furniture from Palm Casual. Their service is over the top. We have had our patio furniture for a few years and they still address any issues or questions without hesitation. I highly recommend you giving them a try.
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April 2023 by Larry B.
Customer Service is HORRIBLE, We are retired and just spent $6,100 on the Captiva collection in Melbourne, FL. After only 4-1/2 months of being on our covered lanai and not moved at all and "gently" used, the wicker is coming unwound underneath. We live in a retirement community and don't have a pickup truck to transport it to the store to be repaired. Store Manager who really pumped up the sale prior to purchase said they can come and pick it up for a $100 charge (only 15 minutes away). No thank you Palm Casual. We should have went to Costco, Home Depot or Lowes and got quality furniture for less $$. HUGE disappointment!!!!! Shame on us for not doing our due diligence on their LACK of Customer Service.
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April 2023 by Dorene B.
High quality at affordable price.It's looks as perfect today as it did 4 years ago. Very happy .
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March 2023 by HM Electrical Wirirng Pro
Just want to give all the credit to Hanna from E. Orlando store. She was excellent good customer service, she explained everything good and we are very happy with her help. A+++
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January 2023 by Kent Richter
Warrantee for life. Two chairs had a fabric issue. I pulled in, opens rear gate. A lady came out, said to wait. A man came out, took chairs and returned in 7 minutes and loaded chairs. WOW
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January 2023 by Cathy Z.
We've been looking for new patio furniture for quite awhile. I had seen an ad in market place for Palm Casual. And seeing the price I wasn't convinced it wasn't a scam, but they connected with me through messaging and we decided to drive the hour to the showroom and look. They had lots of different sets and we found the one we really liked. Price was great and service was exceptional! Thank you Palm Casual!
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January 2023 by Donna Pitman
Originally a 1 starIf you’re going to give a lifetime guarantee on a product, make it so! Won’t be buying from you again any time soon. Doesn’t matter how long ago we bought, we bought with the guarantee of replacement slings. Now we have to pay! You can keep the darn things!Update: I have now changed the review to a 4 star, due to the actions of the owner.We've had the chairs many years. When we bought them the salesman at the time told us that to replace the slings or to re-stitch would be free, but if anything happened with the frames there would be a charge. Over time we've needed re-stitching and finally have had to have new slings. The one at the beginning of this year I wasn't charged for. The two I needed now were going to be charged. I decided not to proceed with them. I left a one star review as I was so upset. It wasn't really the cost, but the principle of the matter. The owner contacted me and, to his credit, offered to replace the slings and deliver them back to my home. He is adamant that the slings were never a free replacement, only the re-stitching. Sir, I can only reiterate what we were told by your salesman all those years ago. I appreciate what you have done and will accept that there will be a charge going forward. Thank you for putting this right at this time.
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December 2022 by brandy varner
Kym is superb! Her reputation preceded her. I drove past 2 other Palm Casual locations, just to work with her. Let me just say, it was well worth the 2 hour+ round trip drive! She showed me everything in the store and never pressured or tried to upsell me things we didn’t need.This was by far the BEST customer service I have ever received!! She stayed late to help me select the right color palette and place the custom cushion order for 17 pieces. She was communicative throughout the whole process, and even had the furniture ready before the projected availability date.The owner even went to the trouble of picking up our cushions so that we could have this set for our Thanksgiving gathering.Kym went leagues above and beyond to help me find beautiful, exceptionally comfortable, well-made furniture.Thank you Kym and everyone at Palm Casual for a wonderful experience!I