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April 2023 by Pamela W.
Just want to share what a pleasure it was to work with Hanna in purchasing a bunch of furniture for our patio and pool deck. From the moment we walked in the door, Hanna was very welcoming, very professional and very kind. She worked with us to choose the items that we will love and she was very knowledgeable. We had visited the store a few times as we were struggling with making our selections and Hanna was so accommodating every visit and showed us many of the products while discussing all the different options which ultimately made it easier for us to decide. Good customer service is sometimes hard to come by these days so we really appreciated our experience in this store and wouldn’t think twice about returning for all our future needs. Thanks so much, we are going to really enjoy our purchase.
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April 2023 by Adam Hymel
Nice product quality but poor customer service. Store called to ask how the delivery went but when I asked what they were talking about they realized my product was 3 weeks behind schedule and failed to communicate, then provided an updated delivery date. On the delayed day I was supposed to get my product the store called again stating it would be another 3 weeks. I was sold on the design I went with as it had the shortest lead time and the store, warehouse and manufacturing don’t seem to be aligned and didn’t seem to care.
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April 2023 by Joe Moreira
What I really liked about Palm Casual is they have a lifetime warranty, but more importantly you get to choose the “items” you need! Yes, you pick what you need! After doing online searches I was leaning towards Costco, but decided to check out Palm Casual first. I met Mike on the showroom floor and he described their furniture is made locally, is fade resistant and explained that we get to choose the colors, material and which items we want - not like those package sets that either has too much or too little of what you don’t want or need.Most outdoor patio sets that I’ve sat on usually has a low back which doesn’t even come up to your shoulders. The set I wanted had to support my shoulder and preferably my neck. My wife and I settled on a sofa, swivel glider and end table. What I loved was the sofa and swivel glider not only comes up to my neck, but the back is tall enough to support my head and I’m almost 6 feet tall!We placed our order and Mike gave us a delivery date. He said we didn’t need to be home for delivery and to just leave one of the patio screened doors unlocked, which was a good thing since we were heading on a cruise.My impressions. When we got home I sat on the sofa and it was extremely comfortable. As mentioned I’m almost 6 feet tall so I laid down on it and could easily fit across it! Today was the first time I really had a chance to relax on it and I fell asleep sitting up on the sofa in about 30 minutes! This furniture is so nice it could easily go in your family room, that’s just my opinion. A little pricey for any type of furniture but well worth it for its quality and lifetime warranty. Still cheaper than the Costco set and I got to choose exactly what I want. Thanks Palm Casual!
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April 2023 by Dee
Husband and I walked in this morning, and was immediately bombarded with a roughly 2 minute spiel about the advantages of buying patio furniture from the shore. You name it, she said it. I won’t name her, because she had good intentions, but it made us uncomfortable. We really only came in to browse, because we’d never been in the store, and wanted to check out some price points while waiting for a nearby store to open. At one point, the associate made a comment along the lines of the fact that we had to listen to her spiel before we could take a look around. I mean, come on… that’s a little unorthodox. Usually you walk into a store, and browse for a few seconds before you’re asked if you need assistance. I’ve never been anywhere where you walk in, and are immediately stopped in your tracks - literally - and essentially held hostage while being informed about all the nice things the store offers. I’m sure you guys have great service, the other gentleman who was in there was nice to us, I would just say as a customer the experience this morning was off putting, Thank you!
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January 2023 by Mary Rose Seamon
We recently purchased a fire table from Palm Casual on Alafaya Tr. Hannah was exceptional with her knowledge and friendliness . This was our second purchase from this store and we would highly recommend. We also bought a sofa, loveseat, swivel/rocking chair and two side tables previously. Every piece is beautiful, lightweight for easy moving and very durable. This furniture is an investment and they offer a fantastic warranty . If you’re in the market for patio furniture, go see Hannah and she will make your visit/purchase a wonderful experience .
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July 2022 by Joel Moya
I had a great experience at this store. I recently purchased furniture for my sun room and the staff is super friendly , not pushy, and ready to answer questions. They gave me q delivery date and stuck by it. Furniture looks great in my sunroom. Thank you palm casual - Waterford ! I’ll definitely be shopping here again.
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June 2022 by Rene Flores
After designing our pool my wife and I wanted to make sure the furniture would look great and last! After walking in to the Alafaya Trail Palm Casual location, we were greeted with friendly smiles and tons of information.Tons of options, products that will last forever with care and with the support of a great team. Mike and Hanna took us thru our options and we love the results.Not the cheapest, but we are glad we won't have to buy new pieces every two years due to Florida sun and salt air.GO in and ask for Mike or Hanna...tell them the Flores Family sent you!!
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June 2022 by d m
Purchased the Grand Palm Recliner after browsing dozens of furniture stores and it’s the most comfortable piece of patio furniture I’ve seen.Hannah was extremely knowledgeable about the products and patient enough to let us try every single chair in the store till we found the right one.Hundreds of options to customize colors and materials and they provide an excellent warranty.Definitely recommend shopping here
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May 2022 by Chris Giggey
Needed barstools for my mother's surprise 80th Birthday party. Store staff did everything possible to deliver the needed outdoor furniture. I received them the same week despite being told it would take longer. Truly was the most pleasant experiance I have had buying furniture ... ever. Product is very high quality.
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April 2022 by Cristina Huff
Excellent customer service! I ordered the Bonita Wicker furniture from the Alafaya location and love it! I recently reached out to customer service with a question/concern about one of our pieces and they were very responsive. They actually answered me right away, were very professional, and helped me resolve my concern (better than I expected). In today's age of no one even answering your phone call/email I was extremely impressed! I would highly recommend and buy again from here in a minute!
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April 2022 by Robert Posch
update: STILL waiting for cushions in fabric I ordered; almost a year from purchase! How can it be that the fabric was available to make 1 loveseat back cushion, yet not the other? Obviously not a fabric availability issue, but a production issue. Will the pain from trying to purchase American made (actually China manufactured) ever cease! BEWARE buyers that are looking for made in America product! We searched for several months and decided upon Palm Casual due to their videos in store, and descriptions online, regarding their pride in manufacturing here in the U.S. Well after taking 9 months to receive our product, we understood why...Made in China! We go to extreme lengths to support our U.S. manufacturing base and feel totally deceived by their advertising. NO where does it mention that all their Wicker Furniture is Made in China. I complained to the store and Management and they "understood my concerns" and "..no one is more Patriotic than I". Well if that was the case your Wicker would be made in America. EVEN the glass table top shipped from China! Why take the North Cape tags off your showroom furniture if you want to be transparent about your manufacturing sites? And if you want to be transparent why not disclaim your wicker Furniture from your videos etc. And BTW, there are plenty go Democracies that are alternatives to Dictatorship China. SHAME, I am very embarrassed for you.
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April 2022 by Daniel Herrera
The quality of their products is really second to none. In addition, the warranties they provide for their products is also second.to none! The staff are knowledgeable, friendly, courteous and always helpful! Our family highly recommends Palm Casual Patio Furniture!
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April 2022 by Don Ali
I would love to be able to give a good review of Palm Casual and quality wise they are 5 star. It stops there though... communication and customer service are ZERO stars. It all started out just fine when they were trying to SELL us the set. We picked what we wanted and placed the order. The service from there has been absolutely horrendous. First we are given a delivery date and then told the cushions are backordered... ok fine... i get the supply chain issues but then we were given the opportunity for loaner cushions. Great, we can use the set...nope!!! Cushions came on the new delivery date but no frames.... now waiting for frames and my actual cushions and they can't even give a delivery time window so I have to sit at home waiting for them???? When asked, they don't give an answer. Such a shame for a family run company and based on this experience, I will NEVER buy from them again. I'd rather deal with cheaper stuff and replace it every few years.Update: we had a small issue with the furniture and went back to the store not thinking they would do anything for us BUT they did and then some!! I won’t get into details but my mind is completely changed about Palm Casual. Service is TOP NOTCH
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March 2022 by Briana Read
Superb customer service! Great quality furniture! I will always return to this store for any patio furniture needs. I could not be happier with our purchase. If I could give this a 10 star rating, I would!
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December 2021 by Duane Joyce
Furniture is the quality I have seen. They make their own products which they stand behind with any damage or defect.
