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October 2023 by Vince Stevenson
Great selection of charms. Every time we go, my daughter gets a new charm for her bracelet! ?
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October 2023 by Tony Marrone
Let’s make this clear anyone giving this store a positive review is LYING. Any positive reviews is just an employee making fake reviews.This is absolutely the WORSE store to deal with. The manager’s there are the rudest, and could care less about providing customer service. They truly don’t care about the customer or providing excellent experience. The sales people there could careles about selling you a product that actually fits your needs. They only care about the money and nothing else. They are EXTREMELY INEPT at product knowledge and again they DO NOT CARE. We tried to buy a heart shaped locket and chain with a signature engraved on it personalized to us. Unfortunately the salesperson did not warn anyone that the locket we want is not for a necklace but rope bracelet. We asked why would you sell us a locket not made for the chain you recommended with it. Her response was “it’s our fault we should have known that” wow! How arrogant and condescending she was, they refused to own up to their mistakes and brushed us off. We have been for 3 months trying to resolve and the manager’s, aales people don’t care about the customer. We then tried the main office and after 6 hours on the phone they authorized 1/3 refund which is NOT ACCEPTABLE! All of this could have been avoided if the sales person, manager would of not given a recommendation for a locket and chain that do not work together before any engraving.They never own up to mistakes, they don’t stand by their products and to make it worse you will be yelled at, talked down to and brushed off like lint. If you want a positive experience DO NOT shop here. The people are terrible.
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October 2023 by Tony M.
Let's make this clear anyone giving this store a positive review is LYING. Any positive reviews is just an employee making fake reviews.This is absolutely the WORSE store to deal with. The manager's there are the rudest, and could care less about providing customer service. They truly don't care about the customer or providing excellent experience. The sales people there could careles about selling you a product that actually fits your needs. They only care about the money and nothing else. They are EXTREMELY INEPT at product knowledge and again they DO NOT CARE. We tried to buy a heart shaped locket and chain with a signature engraved on it personalized to us. Unfortunately the salesperson did not warn anyone that the locket we want is not for a necklace but rope bracelet. We asked why would you sell us a locket not made for the chain you recommended with it. Her response was "it's our fault we should have known that" wow! How arrogant and condescending she was, they refused to own up to their mistakes and brushed us off. We have been for 3 months trying to resolve and the manager's, aales people don't care about the customer. We then tried the main office and after 6 hours on the phone they authorized 1/3 refund which is NOT ACCEPTABLE! All of this could have been avoided if the sales person, manager would of not given a recommendation for a locket and chain that do not work together before any engraving.They never own up to mistakes, they don't stand by their products and to make it worse you will be yelled at, talked down to and brushed off like lint. If you want a positive experience DO NOT shop here. The people are terrible
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August 2023 by Tawanda Terrell
This place was amazing the customer service was excellent every one was so nice and respectful. It was really crowded but every sales representative was polite and professional. I will be back
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August 2023 by Bella M.
Do not go to this pandora go to the florida mall pandora instead. I went in this store last week with my boyfriend to get an anniversary gift before he goes off to the army which he already has now. I told the sales lady that I wanted a silver heart pendant to be engraved and on a necklace which was 120 bucks for the total so not cheap. The lady gave me a pendant for bracelete seven after asking her what is the difference between all the silver hearts and her saying nothing. The words from the engraving are upside down because the heart lays upside down because again it is not made for a necklace. I went into the store five minutes later to return or exchange the product for the right one which they were very rude and snooty and said no. Customer service is also rude and not very good. Still have not received a new one from customer service calling in and now will not be able to get my boyfriends handwriting like before because of these people. Anniversary gift before him leaving ruined because of them and they can't even fix this simple mistake. Do not go here!
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July 2023 by Nina Durham
I have been a Pandora customer for years but at this location the staff seemed to not want to assist. They were to busy having personal conversations. Very unbecoming for Pandora staff. I really didn't want to make a purchase but because it's Pandora I couldn't resist.
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June 2023 by A Arisa BlackSmooShia
Great customer service.. busy store Thank you ladies.. continue to great all that enter the store.All should wait patiently.
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April 2023 by Melissa Roman
This is by far the worst customer service, and I have never felt so disrespected. My wife went to go return a ring that was never worn and was brand new. The manager took it and said it couldn’t be returned because they saw scratches all over it. She took it over to Pandora at Macy’s to get a second opinion, and it was thoroughly looked at. They couldn’t understand why it couldn’t be returned because it was in perfect condition. My wife went to the store the next day to explain what Macy’s had said, and one of the ladies was about to sign the receipt for the return. The rude manager came up to the girl and started sneakily talking in Spanish (my wife knows Spanish by the way) telling the girl not to accept the return. All they care about is the money they make off of sales, but when it comes down to actually helping and caring about customers PLEASE take your business and money elsewhere. These people don’t deserve it.
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March 2023 by WILMA ROSADO
Awful service. Went there to make a return/exchange, they said they couldn't. This store is NOT owned by Pandora Co. Meanwhile, I walked over to the Pandora in Macy's, who did an exchange with no questions asked (with receipt at hand) and I purchased 4 charms!
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February 2023 by Lital Assraf
Worst shopping experience ever. After waiting outside the store, we were wanting to look at the jewelry in the cases and the sales rep refused to let us look around and said we have to come to the desk to get help and weren’t allowed to look around.
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January 2023 by Jonatan L
I had a great experience with Yamilette. She was super nice and assisted me with grabbing the charms I requested. Such a positive attitude and professional. I would definitely come back here and shop with Yamilette again.
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January 2023 by Mariel Andujar
The best pandora in Central Florida. I drive almost an hour to go to this store. Associates are always willing to help and give suggestions. Service here is above and beyond the other pandoras in the area. You want a great experience come to this pandora
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January 2023 by Jonatan Leon
I had a great experience with Yamilette. She was super nice and assisted me with grabbing the charms I requested. Such a positive attitude and professional. I would definitely come back here and shop with Yamilette again.
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January 2023 by Dawn Oakely
Obviously love Pandora. We did have to wait to enter the store but it's also 5 days before Christmas so it was expected. Staff (Winnie) was very nice and helpful.
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December 2022 by Lana Belas Lemus
My brother and I went to buy some rings for Christmas the line was long but the employees were working super hard and fast to get everyone in. We got the pleasure to work with Sophia I believe that’s how you spell her name. She was so sweet and very patient with all of our questions and changes. Mind you she had just helped a customer before us that wanted to pretty much buy the entire store. 10/10 recommend working with her if you ever come to this store.
