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March 2024 by Dante Thomas
Always a good experience! Have been coming to this location since 2018. This place has great customer service, quick & fast help, and incredible knowledgeable staff. Overall I highly recommend this place for anyone looking to get new glasses.Shout out to the Vann for always being very friendly and helpful!
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March 2024 by John C
I was pleasantly surprised by the level of service that Vann provided when I needed a nose piece replaced on a pair of sunglasses that I had purchased there.I was in and out of the store in under two minutes. The glasses were repaired, cleaned and the frames were tightened and Vann never stopped smiling during the whole process.
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March 2024 by jose melendez
Great service , Van is a gentleman, he take good care of us , amazing…
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February 2024 by Sheri Slattery
Walked in with a prescription 2 weeks ago and the gentleman that helped me pick a pair of glasses and go over my insurance was outstanding! Picked my glasses up yesterday and he was still top notch in customer service!
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February 2024 by Varun Gupta
Thanks Vaan for providing us with great customer service. Vaan is very Knowledgeable, polite and always does his best to finds best glasses.
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February 2024 by Myriam Flores
Professional and personalize service. Very grateful for Maria’s help in selecting my glasses.
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January 2024 by Virginia Soler
Maria is excellent, wonderful customer service, very detail oriented.
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December 2023 by Maria Batista
The gentleman at this place Mr. Vann, was very knowledgeable and has a great customer service! I am very happy with the purchase of my new glasses.
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December 2023 by Keith Walls (kwalls007)
The doctor here is great and so is the staff that handles the glasses fitting and sales! Much better than the winter park location in many ways. The doctors eye imaging machine works much better and the sales team has the latest tech for setting the center of the lenses to your eyes in your chosen frames, which the other location didn't have. Additionally, the lenses I get here seem to be of higher quality as they are much more scratch resistant and the coatings don't seem to delaminate from the lens. This is a corporate store while the one in Winter Park is a franchisee.
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December 2023 by Charity Woodall
Vann at Pearle Vision was very knowledgeable and helpful with assisting me with picking out glasses! I give this place a 10 out of 10! Thank you Vann for your expertise and making my experience here great!
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December 2023 by Derek Handley
Multiple letters missing from the sign out front which was a bad sign to begin with. Short staffed and short tempered people working there. I received a very incorrect prescription from the doctor there and they have been incredibly hard to reach in the weeks since. I've never had a worse time dealing with getting a prescription.In response to the owners reply, I have been trying to call in to talk about this issue and no one answers the phone or replies to voice-mail and that us the problem. I was told by the manager in person that you don't have time to listen to the voice-mails.
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October 2023 by Wilkins Delgado
Vann was super helpful in finding a pair of frames that matched what I envisioned! I went to other eye stores and even LensCrafters and no one was as helpful as here! Super friendly and out going! The doctor was also super fast and to the point with the exam and that was incredibly appreciated!
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October 2023 by RVLife MOM
I made my appointment a few days ago for myself, my husband and my daughter. For 9am, 9:15 and 9:45. We are on time and fill out the paperwork and we wait, by this time it’s almost 9:20. The doctor then calls us over and says she can’t see all three of us as they already have other appointments with other people. She said she can squeeze 2 of us in as they only have one time slot available. I told her I called and made appointments for all three of us and we just drove 1 hour to get there…. She tried to show me her appointment slip.. which means nothing to me I am not in charge of making her appointments. She saw my husband and my daughter. Upon both of us asking for our PD measurement she kept interrupting me cause I was saying I purchased glasses online. She clearly didn’t agree with that. She kept saying “ I hear you” multiple times as I’m trying to explain I need my daughters measurement. Then she said “we don’t have that machine that measures” BOLD FACE LIE we saw someone being measured while we were in the waiting room. We will not be returning to this location. They charge too much co pay. Go to lens crafters if you have eye med as insurance they are cheaper. Rude and disorganized and liars. Don’t bother coming to this location.
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October 2023 by Ana Francolin
Vann at Pearle Vision fashion square mall was the bomb. Super friendly, extremely knowledgeable and excited about helping people make the best choices. It’s such a pleasure when the professional helping you makes you excited about the process just because you can see how much he loves his job. Thank you you Vann. Pearle Vision, Vann deserves a raise!
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October 2023 by Melvin Webb III
Showed up to my 11:00 at 11:05. Staff was nice but turns out they don’t take Tricare and that’s ok but I wasn’t even offered to pay out of pocket….Dr Nguyen I do have my own money lol. The option to pay out of pocket was never offered in the 5 minutes of time given to me.I still need an exam lol but I will pay out of pocket with the Doctor in Ocoee like I did last year.