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January 2024 by Kristine Medina
Jeff was amazing!! Was so gracious and kind! Thanks so much!
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January 2024 by usama8282 salem
I went there to check a sound in the AC fan, but they inspected the tires and brake system. I appreciate about their recommendation regarding the tires but I figured out they don't know anything about AC!!! they advised me to replace most of the cooling system. It was a bad experience and it was better to tell the customer if they don't have experience regarding their car issue instead of just charging them for inspection only.
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January 2024 by Brody Algier
Jeffrey and the rest of their team took great care of us. We were stranded, from out of town, over new years weekend. They were the only place that answered the phone on Saturday morning. They would do what they could to get us out by Monday, which was new years day. We were able to make the 8 hour drive and get back to work the next day, thanks to Pep Boys
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January 2024 by The Fancore
The staff there were friendly and diagnosed my vehicle with care and honesty. They offered me different ways to pay for my repairs I need. Great people.
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January 2024 by Michael Citrinite
Made an appointment for tires. Once I got there they wanted me to leave the car overnight. For tires. Apparently because the tech left. So they waited until I got there to inform me of the issue. As in after other tire places have closed. Would have been able to go somewhere else if they had informed me. As someone with very little time outside of work this is an issue as I now don't have time to get this done
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January 2024 by Kesava B
Very Nice Experience. They fixed my leaking tire leak than 1 hour in busy hour.
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January 2024 by Murphy
Service Mngr Nelson was Professional, Courteous and answered all my questions. I particularly liked the email service updates while I waited. I was out of there in 30 minutes with an oil change & complementary tire rotation.?
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January 2024 by Luis Felipe
If you ever want to go in here to patch your tire forget it, they are going to try their best to sell you a new tire instead of patching an older one. This push sales mentality takes their whole credibility out for me. Besides, it doesn’t matter the size of the whole that needs to be patched, even if it is the smallest one possible they will still say “the whole is too big, gotta buy a new tire, can’t fix it unless buy new tire”
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January 2024 by David Welling
We needed a tire for our travel trailer swapped, they did it ASAP, and at a fair price!
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January 2024 by Ron Herdy
VERY POOR SERVICE AT LB MCLEOD LOCATION IN SOUTH ORLANDO. PEP BOYS REPLACED ALL STAFF, REMOVED THE CORTEUS AND HELPFUL ONES WITH VERY RUDE ONES. EVEN VINNY THE MANAGER IS GONE. THEY WERE ALWAYS WORKING TO MAKE SURE CUSTOMERS ARE HAPPY AND RETURN. VERY FRUSTRATING EXPERIENCE. HAVE BEEN USING THE LOCATION FOR OVER 10 YEARS, NOW WILL HAVE TO FIND A DIFFERENT PLACE TO GO. A PART THEY INSTALLED IS FAILING 3rd TIME IN ONE YEAR AND THEY WANTED OVER $700 AGAIN TO REPAIR. BE CAREFUL WITH THIS LOCATION, DO NOT GO.
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January 2024 by edward tobiasen
Great place and people. They are as nice as they are experienced. Yes, they are amazing at both.
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December 2023 by W. T.
Great customer service vinny has a great personality i have always had good service from him. a good asset to the company ...
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December 2023 by Diego Borges
Worst oil change experience.I made an appointment for today at 10am and arrived at 9:45amWhen leaving my car I asked how long it would take and was told it would be done in 60 minutes.After 120 minutes I called to find out what the forecast was and was told that in 20 minutes I could pick it up, I arrived after 60 minutes and they didn't know how to tell me and now 10 minutes later they told me that there is no forecast for my car to be ready.The receptionist named Crystal didn't realize I was in the waiting room and started talking bad about me to the other attendant and when I appeared in front of her she gave me a dirty look and shut up.I don't recommend any type of service here to anyone.
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December 2023 by Floyd Devine
Reliable shop. Work is done right.
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November 2023 by Patricio C.
I took 4 new wheels and 4 new loose tires at 9:05 AM to be mounted and balanced today with the hopes that couldn't take that long , when I walk inside and request the service the cocky gentlemen ask me if I had an appointment ? which I replied why I should ask for one so early in the morning ? , and I explained that my idea was to pick them up later if possible to which he agreed and I also explained to him that I was a regular customer since my office is just right around the corner , he accepted the job and say it will be done soon , well I stop by in my lunch break just in case at 2:30 Pm to see if they were ready but no luck but then the girl in the counter there assure me that , it will be done soon , then I came back at 5:45 pm and another person told me that they will do it by tomorrow ???????? I explained to him that wheels where drop as early as 9:05 AM and they should told me that and that their time frame was unacceptable to which he replied that this was his first day ... I asked for Vinny the old manager and he replied that this store was under new management .. Which I replied before I had a record problem 1 out of 3 visits but now there but 1 out of 1 was just terrible , same crappy service with different management then !! I visit this store just because the convenience and proximity to my office. Terrible bad experience as Usual. I would no come back no matter what , don't go there I can't post all the complaints over the years but just no customer care there all .... RIP
