Pep Boys at this Orlando location receives highly positive reviews for fast, professional, and honest service. Customers highlight how the team expertly handles unexpected issues like tire punctures from nails, often completing repairs in 15 to 30 minutes to get them safely back on the road. The service is described as excellent and professional, with technicians thoroughly addressing engine issues and proactively identifying additional needs. Reviewers note the staff is amazing, welcoming, and honest about service times and processes. The business also earns praise for price matching deals, saving customers money. Many state it is the best Pep Boys location they have experienced, with highly efficient service even during busy times, leading to strong recommendations for tires and auto service.
Came here for the first time and the manager Jorge was great! His staff is very kind and Jorge was very thorough with explaining what they looked at, what could be worked on, and making sure my original issue was addressed . Thank you!
February 2026
Great service, never have any issues when I do service here.
March 2025
Customer Service : Rod is really, really good at customer service, the best in there without a doubt. Evelyn is great too. Julia is questionable (she needs a little improvement): she can be very nice at times or not; it all depends. Anyway, I would give 5 star if the connection on the TV was not so bad.
