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February 2024 by vincent cartagena
Great place, easy to find. Clean and advisors keep you inform. Need a little more attention on the place. No coffee and or drinks to be consume and/or purchased there. Follow up needs more attention as well.
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January 2024 by Henry Vargas
Vega and Jose in Avalon park 1696 are the best.
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January 2024 by Kayla Cummings
Oct 2023, my car was running funny, definitely something wrong with the engine. Took it to this specific Pep Boys, diagnosed with an engine misfire. Okay fine. Charged for a multitude of things, that was needed for the spark plug replacement. Okay fine. I had been told in the past I needed my rear shocks replaced. I asked them to give me a quote, I didn't want to do it that day just wanted to know for possibly next time. I was in the area helping a friend for a few days, they informed me cost and said the part would come before the time I returned to my actual home. So I agreed to have the part ordered and would return my car for replacement. I was due for an Oil change so got that done (so I thought). Anyways, they fix the spark plug, (and oil change?) and told me they would call me when the shocks came in. Fast forward about a week later I realized they never called me about the part coming in. I call and the man I spoke with really didn't have any idea what I was talking about. Even asked me to come back in to make sure they order the correct part! by that time I was already back on the other side of town. I said no I can't. He then lied and said the parts were back logged and they would call me when the part was in. 3 weeks later I got no update, so called again. A different man answered, and he was talking over me saying yes yes the part is here come in come in. Again, on the other side of town so was not able to come in until this past week (Jan 2024)I arrive after speaking to them on the phone the day before to confirm they still had the part at the shop. Approached by the man I spoke to on the phone, told him I had an appt. It's like he didn't even look at the schedule, because he was assuming I was there for an oil change. Do want to note I had my oil light come on intermediately starting in December, I don't drive much so thought it was strange that it even came on because I had just gotten an oil change by them apprx 1200 miles prior today (I get synthetic). Since the oil light had been coming on I just thought the my engine was burning oil (I had been told in the past). Come to find out looking at my car fax, there was no recorded of my oil change back Oct when I paid for it. Also asked for them to remove a nail and patch the hole in my driver front tire. Charged for it, looked at my tire today and it's still there, same exact nail. It makes me wonder if they actually changed my shocks this past visit.I am not a mechanic, so I expect that if I pay for a service it gets done. I should NOT have to have someone walk me through each thing to confirm it was done. But now I'm going to make them. This whole situation has me on edge. It's 2024, I don't have extra money (hundreds of dollars) to donate to corporations and not get the service done. I'm already emailing corporate and reporting because this is beyond frustrating. Beware they are always going to push for extra work you probably don't need.
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January 2024 by J J
Bad service
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January 2024 by Joey Martinez
My daughter needed a battery service was quick very grateful to vega
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January 2024 by Mark Cox
Jose was fast and helpful
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January 2024 by El CID
I took my car in for a simple oil change and diagnosis due to a check engine light, and I was quoted hours work of work which I had done elsewhere in a few minutes. Also I was told I needed new brakes and I had them looked and measured elsewhere and they didn’t need changing. I used to trust this shop but had I gone with their recommendations I would have spent close to a thousand dollars on unnecessary work. Obviously I won’t go back there again but I wanted to give the heads up to others and also alert their management if they don’t know what’s going on.
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January 2024 by Benjamin Rivers
Appreciate the service and late booking convenience.
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January 2024 by Alicia G
RE-WRITE REVIEW:CUSTOMER SERVICE HAS GOTTEN A LOT BETTER, THANK YOU GUYS!!!!!!Last year review.….However, I received a phone call today from Gloria, who assisted with excellent Customer Service Skills by being polite and respectable. Clay can learn a thing or two from Gloria. There is a quote by Maya Angelou:“ I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.“Customer Service is about respecting people enough they can feel comfortable spending their money while getting their worth and appreciated. Customers will comeback not as a need but, how they were treated with respect so they will trust spending their money. Thank you for your time to read. I will go back to Pep Boys. I'll change the star as I go.
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January 2024 by Ivan Cavenall
Fast, timely and courteous!! Great service!
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January 2024 by Nathanial M
Axle & Clay were great workers. Helped me out a great deal with getting the part I need and worked quickly. Open and efficient, pleased with the service of Pep boys.
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January 2024 by Bonita Fish
Randy was very accommodating to my car problem. It was an emergency and he was able to fix my brakes in a timely manner. Would definitely recommend this location. Thank you
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December 2023 by Ricardo Vargas
Vega provided an amazing customer service. Went above and beyond, definitely will come back.
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December 2023 by Arslan Ars
Good work Nice people good discount
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December 2023 by Jose M. Rojas
Jose and Vega awesome guys !!!
