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September 2023 by Jade
It was nice, they have everything you need. Shampoo, conditioner, towels, and a dryer
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July 2023 by Nita Widjaja
We always have a great experience coming to this location. The staff are friendly & knowledgable, store is bright & clean, and we like the option of a wash station. Last month, Devon was super helpful with finding the right food for our stomach-sensitive pup. She loves her new diet now and when we went in today to buy some more, unfortunately it was out of stock. Both Graham and Devon spent a significant amount of time tracking the item down for us online and at other stores. We left the store feeling well taken care of. We so appreciate the amazing customer service here. Thanks, guys!
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February 2023 by B Faulkner
I’ve been a customer of this location and the location on aloma for awhile. My review is for PetSupermarket as a whole. My biggest complaint is the self wash stations. I love having this option but the area is not well maintained all the time. It really depends on who is working. Yesterday at the lake Nona location I used the self dog wash and the cashier stated station 2 in the middle is ready. When I walked into the area I almost fell and my dog slipped on the steps twice. The female worker seen my dog slip but did nothing to clean the area. The floor was soaked. There was piles of dog hair over the entire floor. There was a customer and her husband washing and then blow drying a their dog that had hair flying all over me, in my wash station, and over the entire area. When I put the harness over my dogs neck it was full of hair. I had to clean the area before I could wash my dog. It was disgusting and I wish I took pictures like I started too but I didn’t want to upset the owner of the excessive shedding dog. I was blowing hair out of my mouth as it was flying in every direction. There should be a restriction on excessive shedding. This was not the first time my experience was horrible due to owners whose dogs shed beyond control.The staff is relaxed. They don’t do to much they do what is the minimum at lake Nona. Aloma staff is amazing but have shedding issues as well.Can’t really review merchandise as I find the pricing higher so I shop elsewhere. I really hope something is done about the shedding.
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February 2023 by Kathi Jenkins
Associate Chance is awesome! Really informative about animals and foods and habitats ?
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July 2022 by Christian W.
The staff at this location are extremely helpful and kind! They will go out of their way to help customers have a pleasant shopping experience. I also like that they have the dog wash area for an affordable price.
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July 2022 by Kaitlyn Reif
My boyfriend and I went into the store to get treats for our puppy. My boyfriend has a peanut/tree nut allergy so we knew from the last time we went to ask for the ingredients of the treats in the clear plastic container. The sales associate Jesus told us everything had peanuts. So I stated oh the last time we came in the lady helped us and had a book with the ingredients and told us what we could get but we forgot. He just goes yeah they all have peanuts. I wasn’t really happy about this as allergies are very serious. Probably will not be returning and just go to another pet store since the sales associate does not want to be a good customer service associate. Really upsetting :(
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July 2022 by Eduardo Rivera
Good customer service, super friendly manager and great knowledge. Satisfied and will continue going
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July 2022 by Allnew Revue
Awesome products and great self wash area!!
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March 2022 by Vanessa Ramirez
Rude and disrespectful staff. All 3 of the employees all ganged up on me and my family because we wanted to was our dogs AN HOUR AND HALF BEFORE they close. They all made up things and couldn’t get there reasons straight on why they turned us way. But bottom line, they were just lazy and did not want to clean up and do THEIR job. They made smart comments and remarks on my way out and I chose to ignore it.
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January 2022 by JJ
Really enjoyed the convince of the dog washing stations. Clean and they provided everything you need to wash up your pet. Very affordable.
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December 2021 by Angie M.
Clean Pets store. I like the fact that the grooming center is at the front of the store off to the side as soon as you walk in. Friendly and knowledgeable staff. Great variety of things you may need for your furry friend or any other type of animal.
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December 2021 by 1 LIFT
Be aware of taking your dog a bath there the shampoo and conditioner where watered down my dog still smells the same . Very disappointed when businesses do short cuts especially when you paying a fee for tjis horrible service
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August 2021 by Sandy Della-Croce
Nice clean cheap place to wash your dog! Helpful staff
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March 2021 by Christian Vazquez
Five stars!!!! This place was great. There staff was friendly and they have a great $10 wash in place for pets, including an apron, shampoo, towels and of course a dryer! I love the experience of using a high sink for my Pet Bull by the way yes all breeds and sizes are welcome here ?
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February 2021 by diver girl
If you don’t care about your health or Covid, then I highly recommend shopping there. They have a sign on the door that reads “Masks required” but today I was in there and 5 different people came in and shopped, washed their dog with no masks. I spoke to the manager who said they were told they can’t enforce it. What about making other customers in the store uncomfortable? I left. I guess they are anxious for business. Our county has a mask mandate and just because people don’t want to wear masks, a business should not allow people in without one, even if they refuse to wear a new one that store provides. .