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July 2023 by Noah F.
I wish I could give 0 stars after the encounter I had with a gentleman named Brad. He thinks his knowledge is the most important thing when in reality he needs to learn basic customer service skills. I have never in my 48 years of living felt the need to write a stupid review but I genuinely would be embarrassed and ashamed having an employee like him working for me. Needless to say, I will be taking my business elsewhere even if it means going out of my way.
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April 2023 by Todd Rupp
Even though there are other Pinch a Penny locations a little closer to my home, the Dr. Phillips location is truly the best. Great service and friendly employees. In particular, Brad, stands out. Brad's depth of knowledge of operating and maintaining a pool is unequalled. When a recent issue popped up, Brad spoke with me over the phone, diagnosed the issue, had the needed part in stock, and walked me through how to install the part to get my pool pump working again.And on those occasions when a technician is needed on site, the Dr. Phillips crew has always been professional.Hats off to Brad and the entire Dr. Phillips Pinch a Penny team!
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February 2023 by Paul VW
Love this store. I’ve been a regular customer for nearly 20 years. Fair prices and amazing customer service … the type that is hard to find these days. The knowledgeable & professional in-store employees have saved me LOTS of money over the years by talking me through minor repairs & troubleshooting. For non-DIY repairs & service, their technicians are excellent. I very highly recommend.
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September 2022 by Diana Joseph
I have dealt with MANY Pinch a Penny's over the 18yrs I've owned my home in Dr. Phillips and this BY FAR, has been the BEST in service, billing concerns, communication and consistency in pool care. I would HIGHLY recommend them, and BEWARE of the "KIRKMAN Pinch a Penny" who literally stole parts from my pool pump and tried to sell me new parts after stating, "it was missing", which drove me to this company.
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September 2022 by Brian Markovich
Love, Love Pinch a Penny. They keep my pool blue and clean year round. They have fare prices and excellent customer service! I highly recommend this company. I don’t hand out 5 stars often, but they deserve it! Thank you Pinch A Penny!
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August 2022 by Garth B.
I've been so impressed with Pinch A Penny. This location has been so helpful over the last couple years. When I call they are eager to talk with me and give me advice. When my pool cleaning company gave me outrageous estimates to fix issues, PAP got the job done at a fraction of the cost. The most recent problem was that my salt cell had malfunctioned. The pool cleaning company said they were going to need to replace the salt cell ($900) or my control system ($1200). I called PAP and they showed up sooner than expected and found out a damn frog had somehow got into the control box and blew a fuse. Problem solved for $125. I'm thankful for Pinch A Pennys honesty and competence. The employees at the sand lake location are top notch.
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April 2022 by Diana Vega
I have dealt with MANY Pinch a Penny's over the 18yrs I've owned my home in Dr. Phillips and this BY FAR, has been the BEST in service, billing concerns, communication and consistency in pool care. I would HIGHLY recommend them, and BEWARE of the "KIRKMAN Pinch a Penny" who literally stole parts from my pool pump and tried to sell me new parts after stating, "it was missing", which drove me to this company.
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March 2022 by Andre Carvalho
I just built a new pool a month ago. Walked in the store looking for all the help I could get to maintaining the pool myself. They were all very knowledgeable and helpful. Every single one in the store took the time to answer my questions and were very helpful.
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March 2022 by Neil Harshfield
Great resource for products as well as service for maintaining pools and equipment. Brad, Joey and Jess are standouts for providing excellent customer service! They are quick in responding and have a depth of knowledge that helps in resolving any issues that arise.
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September 2021 by Jordan B.
They serviced my home for over 10 years both when I lived there and when it was turned into a rental. They did a fantastic job and kept things in perfect shape - there were no tenant complaints in 6+ years and my experience was the same! They also were fairly priced for repairs, and very responsive over email and phone. When I was a first time homeowner, they were really helpful in explaining what I needed to do. I highly recommend them whether you're doing it yourself or having them take care of things. Thanks for the great work!
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August 2021 by Michelle A.
I had to go 3 times for them to give me the right pump, the "expert" got it wrong even though I provided him with all the data. They assembled the pump and again it was unfinished. Not really a great experience,
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July 2021 by amanda wavell
My boss and his two employees came into the store to buy liquid chlorine, and chlorine tablets. We know the policy states 1 chlorine tablets per person or group. So my boss, and my two employees needed to each buy 1 big bucket of chlorine tablets for our business, but the manager Brad would not allow them to purchase more than 1, and he was very unprofessional, and rude. He kicked them out of the store and followed us into the parking lot like he wanted to fight. Brad the store manager does not have any customer service, and he should NOT be a manager at this store. This is NOT how u treat paying customers.
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July 2021 by Ivan Tosquellas
Kesslor has excellent customer service ! Love seeing him here whenever I need any Of my pool needs.
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June 2021 by Predrag Mekic
Worst store I ever visited.
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May 2021 by Evan Dimov
Micheal level of customer service is the highest level! He always make recommendations with no pressure. He sold me a pump that is the best for my pool not the only the is the best for him to sell. He is knowledgeable and honest! Thank you all!
