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September 2023 by Eric
Do not shop here—horrible customer service. I have spent a good amount of money with this store, but today ends that relationship. Beware of buying items from them as they will not stand behind what they give you. I was looking for a Pentair Superflow VS shaft seal. I called the store to see if they had one and was told they did. When I arrived, they confirmed it would work on my pump and had it ready. They had the seal out of the box to show it to me. After pulling out the old seal and comparing it to the one sold to me by Pinch a Penny, it was clearly the wrong size; there was no possible way it would work. I ordered one directly from Pentair to ensure I got the correct one. I returned to pinch a Penny trying to return the incorrect item they sold me and was told it was not a returnable item. They also told me it was missing a part. If a part was missing, it was missing when it was sold to me (likely misplaced when they had it out of the box at the store). The box with the seal never left the counter I was working from. I hope others will learn from my mistake and go to another pool supply store that understands the products it sales and stands behind the mistakes they make. I guess $17 is worth losing a customer. Previously I had my pool upgraded to a salt pool by this store, serviced for an air leak, and purchased other supplies and items here. FYI I was just getting ready to add a heater. That business will now go to someone else.
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August 2023 by Ivan Tosquellas
Super clean store and amazing store , the customer service was stupendous from Kesslor and Sam, thanks again guys I’ll definitely be back to deal with both of them for such help!
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August 2023 by Aaron Prohaska
8/19/2023Owning a pool is costly and I wouldn't get one again but since I have one, this store has been super helpful and kind. I'll be back for sure.
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July 2023 by Kelvin Kittrell
Was looking for something specific, and they referred me to another place.
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June 2023 by Robert Dolan
This place is great. Helped me with several issues I was facing with my pool regarding the pump and which chemicals I needed. Kesslor went above and beyond to identify and repair my pool issues. His expertise saved me time and $. Highly recommended this store and his services for your pool needs.
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April 2023 by Alesia Minervini
John, Sam & staff are the best! Very friendly & always help w/all my pool needs!
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March 2023 by Timothy Frank
Super friendly, helpful and knowledgeable.
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August 2022 by Nathaniel Noss
Needed a new pool filter cartridge. Brought my old one in and they had an exact match for it.
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July 2022 by Ashwin Mehta
Lousy new owner, 3rd rate attitude of this owner. No its the current owner, who is an OLD WHITE MALE. A JERKBAG !!!PREVIOUSLY IT USED TO BE AN ITALIAN ELDERLY LADY.Don't try to mislead, I have been around for 30 years in this area....
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July 2021 by Heather D
The people here are phenomenal. I came in late, they accommodated me, and we were producing chlorine again within 5 hours. I called them to say thanks the next morning!
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May 2021 by Zahar Varentsov
The store is very good. They have the refill chorine ready in front of the store and help bring it to the car. They used to have popcorn as well, but no more due to COVID:(
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November 2020 by Elisabeth Hall
Always helpful
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November 2020 by Manny Garcia
Very knowledgeable staff and ready to assist. Always the place to go. Thanks for everything. Been going there for 15 years.
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September 2020 by Ozzie Hernandez-Toledo
This location has a friendly and courteous staff. They have assisted me (free pool water analysis and related pool chemicals) in keeping my pool crystal clear, for a year and a half, very inexpensively.
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August 2020 by Renato Bianco
Never bought nothing from this place orrible the guy he don't care he say I don't care I bought six 2.5 gallon of chlorine and when I come to return at the tanks he say it after a month is gonna only give me 30% of the money , but when I put the deposit any one tell me nothing about and the recipe doesn't show nothing ......maybe he dont have enough business so he need extra money .
