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August 2023 by Eva
My husband purchased chlorine liquid and paid 8.99 deposit for the container. When I returned it to get my deposit back they paid 2.50. Very dishonest company. I will not go back to pinch a penny.I've been useing them for many years.
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May 2023 by JB Cee
Great service by Hassan, owner of this franchise in Waterford Lakes. Super Professional and Customer-Centric individual who takes pride in his work where he always pursues excellence.Always looking out for his customers. He did a fantastic job on a new salt system he installed for us. He saved us some money while at it. Integrity, Excellence, Professionalism, Customer Service, Efficiency are just some words to describe Pinch-a-Penny Waterford Lakes lead and owned by Hassan.This has been our experience thus far.
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May 2023 by Raihaan Charania
Great people and great customer service. Hassan was truly professional servicing my pipes.
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January 2023 by Mike Diaz
Patrick and Paul are super helpful and with their guidance I turned my nasty green pool to crystal clear. Sequoia tests my water and makes me feel welcome. I actually look forward to my visits because the crew is so helpful and fun.
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September 2022 by Svetlana Koval
Absolutely wonderful service. I recently moved into a new property and the pool required quite a bit of work to get up and running. The staff (worked with Patrick and Hassan) here was incredibly knowledgeable, helpful, and accommodating. They installed a new pool pump and salt water system with no issues. Additionally, Hassan went out of his way to teach us pool maintenance basics free of charge during the install. I highly recommend this location. Will definitely continue doing business with this team!
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September 2022 by Taylor White
Huge rave to pinch a penny. My pool had been taken over by algae and leslies pool store had quoted me over 150$ in products to fix it. I stopped by here and the wonderful employee took their time to explain how to take care of the pool and gave me an 8$ product that completely got rid of all the algae! Thank you so much to the employee that helped me. Im sorry I forgot your name but i wish nothing but the best.
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July 2022 by Amanda Dumas
I get the best service at this pinchapenny location. ? they always treat me like an old friend when I come get my water tested and their advice enabled me to take a 1yr long neglected pool from green to blue in a matter of 18 days so my son could have a birthday pool-party Very respectful and patient with my questions. Especially Patrick. Speaking of patient, on 3 seperate occasions, Patrick has even let my 3 kids "assist" him behind the counter to play mad scientist and add in drops that turn the water green and pink and purple. He really knows his stuff and treats everyone like an equal. Chemistry lesson at no extra charge! ?Then recently, after about 2 years of these guys helping me get to know pool care, Hassan did a fantastic install of a new salt system that really took my time maintaining the pool down to almost nothing! ? It's not just the equipment (great) or how he installed it (also great) but he explained in detail how to use it and helped me label the parts so I can teach my kids how to take over for me someday. That was above and beyond, he didn't have to do that, and I really do think the price was fair.Great culture at this store. If you have several pinchapenny locations near your home, I'd suggest getting to know these guys at Waterford Lakes Alafaya best. Feels like you're popping in to see a friend who is gonna take care of you well.
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July 2022 by joel molina
Pictures are worth more than words, thanks to Patrick and his team of mad scientist! Green is before obviously and the clear is after their recommendations.
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July 2022 by Sam E
Assaulted by the store manager who refuses to let me talk to the store owner. A horrible manager that just came recently after this store has been fantastic for around 20 years. DO NOT shop at this pinch a penny. They will talk bad about other pinch a penny stores.
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June 2022 by Sequoia
I am so grateful for this store. I am hopelessly lost when it comes to maintaining my pool. I was ready to give up and turn my pool into a garden. It was already half way there with all the algae I kept battling with. But I was reassured that we could make a come back and I trusted them throughout the process. This was very difficult for me because I was sure this would be a battle with no end. I gave them the benefit of the doubt and I’m glad I did. Everyone was super friendly and knowledgeable. They took the time to thoroughly walk me through it all and explain in depth what was going on with my pool and the game plan to fix it. They answered all of the millions of questions I had with all the patience in the world. My pool is finally clear and beautiful again. There is no way we would have gotten close to this point without them. Thank you for everything!! I’m happy I finally have such a great support system for my pool! Thanks to Hasan, Heena, Patrick, Paul, Eve, Evan, Robert, Chris, and Kaleahl; I no longer have to be embarrassed to have friends and family over and everyone can enjoy our pool again.
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June 2022 by Sequoia W.
I am so grateful for this store. I am hopelessly lost when it comes to maintaining my pool. I was ready to give up and turn my pool into a garden. It was already half way there with all the algae I kept battling with. But I was reassured that we could make a come back and I trusted them throughout the process. This was very difficult for me because I was sure this would be a battle with no end. I gave them the benefit of the doubt and I'm glad I did. Everyone was super friendly and knowledgeable. They took the time to thoroughly walk me through it all and explain in depth what was going on with my pool and the game plan to fix it. They answered all of the millions of questions I had with all the patience in the world. My pool is finally clear and beautiful again. There is no way we would have gotten close to this point without them. Thank you for everything!! I'm happy I finally have such a great support system for my pool! Thanks to Hasan, Heena, Patrick, Paul, Eve, Evan, Robert, Chris, and Kaleahl; I no longer have to be embarrassed to have friends and family over and everyone can enjoy our pool again.
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April 2022 by Tess Stevenson
Hassan is the new owner and he is extremely knowledgeable. He has 7 yrs of experience making pools beautiful. All his staff is trained well. I go there frequently for water testing and my purchases because I trust this store. After resurfacing our pool, this store employees and Hassan were always available to answer questions and incredible helping me ensure everything went well!
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April 2022 by moghis syed
Issue: I had a Jandy Trucolor salt system installed yesterday by pinch-a-penny 857 N. Alafaya Trl., Orlando, Fl brahch. They quoted am a total price of $1300/- on the phone that included price of equipment and installation fee. I told the guy I can buy the parts at ebay for $929+$20 shippment. The guy on the phone said, they will charge $300 for install, But if you get the equipment from us it will be $200 install plus 3 year warrenty. So, I asked what is the total charge going to be. and he said $1300. I asked $1300 includes the installation fee he said "yes total $1300. so I placed the order. Now They have charged my credit card for $1583.44, playing verbal games that I miss understood. I signed the paper considering the bottom price $1299 for the whole thing. Now they claim that was not the total price. Please stop this kind of dubious paperwork and ripping customer off deals and have them charge only $1300/ that we agreed upon on Monday. - BECAREFUL with these SHAMELESS SHYSTERS and AVOID Them.
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February 2022 by horsefly458
Absolutely wonderful service. I recently moved into a new property and the pool required quite a bit of work to get up and running. The staff (worked with Patrick and Hassan) here was incredibly knowledgeable, helpful, and accommodating. They installed a new pool pump and salt water system with no issues. Additionally, Hassan went out of his way to teach us pool maintenance basics free of charge during the install. I highly recommend this location. Will definitely continue doing business with this team!
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January 2022 by Paul Villot
Great selection of Energy Efficient Pool Pumps and heaters also with Filters, and lighting equipment installs! They also provide different pool services!
