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December 2023 by Richard Van Patten
Very friendly and professional individual staff member who greeted me at check in. She was very helpful in assisting me when attempting to log in for tanning, since your equipment is faulty. She maintained a friendly attitude.
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December 2023 by Lincoln Wright
Top 10 East Coast Planet Fitness?Just keep it that way and Don telltoo many ppl. great commuter/on the go gymthank sammie & alexi ?
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November 2023 by Andrea Thayer
The price point just makes sense! The staff are awesome, the equipment available is very nice and the building and equipment are clean and perfect for my needs! I have exactly what I need here and so much more!
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October 2023 by Robin
I enjoy coming here to workout or just use the massage chair ? It’s big , clean , and have all the amenities unlike other locations . Richard was cool and helped me open my locker (I lost my key ? ) . I think all the employees are cool and awesome as well . Keep up the good work?
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September 2023 by Ms. Harley
There's really no excuse for shutting the locker rooms down hours before closing. When folks work out, they may want to wash the sweat off. Then lie to the members saying that it's been sanitized with bleach when it clearly has not. They haven't been cleaned at all. Got tape across the doors, people thinking they can't even use the toliet. Ridiculous.No, I will not email you about the situation. You have cameras, and you have this review. Handle your business.
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September 2023 by Jordan
I found at this location there is only 3 exponentially star employees : Logan , Christian, and Berto. As for the rest of the staff members provide extremely poor service as well as a lack of quality and hospitality , poor worth ethic , and are more then extremely rude to the customers that pay to come here. And an employee named Sky harasses customers and coworkers of hers for money for food and energy drinks not to mention One employee named Richard followed me into the black card room and challenged my husband when my husband said nothing to him. I gave this a 1 star review for a specific reason because of a change of management recently but when Alfonzo was running this location it was extremely up to par. Not only that but planet fitness is only utilized in a business model sense but not in a customer stand point they expect for people to always sign up so they receive the membership fees from the customers but don’t expect them to show up which leads to a lack of decline and equipment in a sanitary environment as well as the service you will receive by ever other staff member besides Berto , Christian, and Logan. I would highly suggest finding a different location to go to or a different gym completely. Not only all of that but the Manger running this location is hardly ever there and never stays for a full 8 hours when he is there and the complaints I have given out have been met with arguments and worse. I am a frequently gym goer, I do enjoy keeping myself exercised and In good Health and this has officially turned me off to this location. For the sake of this whole comment I do want to stress there is 3 excellent star employees named at the top Logan , Christian and Berto who listened and helped and also cares but also makes sure the gym is clean when they are working. There is also an employee that worked overnights named Michaela that is supposed to next week become an assistant manager but i have had nothing but problems with her and have yet to see her do anything in the gym until the GM showed up instead go to her car and smoke weed and be on her phone her whole shift while she’s inside supposed to be working . I know the cameras will reflect all the statements I have made and I hope upper management will review this and take action because I used to enjoy coming here.
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September 2023 by Ernesto
Lee Road location is one of the best Planet Fitness gym I have ever attended. It is very clean. The exercise equipments are well kept and the facility in general is in great shape. It looks and feels an excellent environment to be in. Thanks.
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September 2023 by Jordan L.
I found at this location there is only 3 star employees. Logan , Christian, and Berto as for the rest of staff members Is extremely poor service as a lack of quality and hospitality, poor worth ethic, and are more then extremely rude. I gave this a 1 star review for a specific reason everyone knows that planet fitness is only utilized in a business model sense not in a customer stand point they expect always people to sign up so they get membership fees but don't expect them to show up which leads to a lack of decline and equipment in a sanitary environment as well as the service you will receive by the staff members not listed above. I would highly suggest finding a different location or gym. The manager of the store is never there so if u have any concerns or complaints it is not going to go anywhere because that manager is not there hardly ever and doesn't even stay for a full 8 hour shift when there and the complaints I have given out have been met with arguments and even threats to where someone has followed me into the black card room where my husband had to stand up and talk to him and his name is Richard. I am a frequent gym goer, I do enjoy keeping myself exercised and In good health and this has officially turned me off to this location. For the sake of my whole comment I do want to stress there was 3 excellent employees named at the top who listened and helped and cares and who cleans.
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July 2023 by Carol Ames
I registered on line for a class. When I got there I was informed that they do not have an instructor. Why??? Why don’t you have classes??? Please see if you can hire a women instructor ?? .So management, why don’t you have an instructor if you can sign up for classes? I would like to take a class or two?. Also today a man was on headphones in the abs/stretch area talking loud so everyone can hear. I did mention that to the front desk.
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July 2023 by Sarah Freed- Williams
I love this gym! It’s a shame I have to give it 3 stars. The employees are AMAZING! One of the reasons I keep coming back! However, the company does not take care of this gym. There’s leaks coming from the ceiling and the AC in the girls locker room has been out for like a month. I’m sweating before I even hit the floor for a workout. It’s uncomfortable. I hope they see this review and do something about it. I want to turn this review into a five star!
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June 2023 by Robbie Kash
Very GOOD EQUIPMENT AND CLEAN Very icompitent worker. The workers in this gym are trained with bilt cutters and policies, was told this by mangar. This worker told me not only did they not have bolt cutters and made it seem like im the only one whos had issue in years. The next day unable to open business i had to wait for 1 after they opened for manager to just to find out from manager that they were able to open my locker in 5 min. With the bilt cutter they have right behind the door that every worker must pass to go into there back working office. ??? they did however offer me 3 months free of memebership to balance extra exoanses it cost me
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May 2023 by Lilibeth Salvador
I LOVE me some Planet Fitness. Just appreciate the simpleness of getting the workout done with a straight forward machine, dumbbells setup. It is never too crowded. I go at different times and always find parking, also able to use the machines and bench I need.This location is Awesome??I appreciate the cleanliness, how nice the staff is, how convenient the location is, and just how easy is to come, get your stuff done, and happily continue your day
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May 2023 by Franklin Dove
Let’s do some fitness fun!
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May 2023 by Brad S.
Unfortunately this club has gone down hill quickly. Leaderless, a black hole of attrition for employees. Whom are constantly voicing their complaints about the lack of management. Since opening they're unable to keep a Personal Trainer due to underpay($14)hr at best, which is nothing when LA Fitness up the road and Crunch trainers make over 80K. Managers are no better with them lasting under 90 days. Equipment is left to go to waste, while temporary Manager stuck at club ready with cold, corporate answers that provide none. The adaptation of the group whom honorably owned the most successful franchise of clubs in the region, by the emotionless and system driven Corporate Entity.has lead to the degradation of this club. Not receiving attention or support due to socioeconomic area where located. As temporary Manager proudly touts the success of other clubs in higher socioeconomic areas where any business thrives. Thus quantifying my comments above. The equipment is worn and abused, the staff is disgruntled, underpaid, vocal on such and constantly turning over. With over 2,000 clubs nationwide, Planet Fitness has woefully left this one to rot. With even the temporary Manager griping to have to babysit the club, refusing to give clear answers on basic issues, and acting as a gate keeper to District Management until they are satisfied my concern is valid enough to be graced with a call from the District Manager. A good concept ruined by lack of leadership.
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May 2023 by Franklin Dove
Wrapping up Motivation Monday bc I had so much sugar over the weekend. Gotta stay focused!