-
February 2024 by Dina Rose
The bank has no tellers anymore. There's nothing about this on google or the door of the Bank. The front host was missing until I searched for someone while clients were waiting with desperate faces in the front. After I asked for a basic withdrawal or card replacement, he helped everyone except let me wait 25 minutes 10 minutes of finding someone so in total 35. I was running late and everyone was like family here before now there is new staff that is SO horrible.
-
December 2023 by Jose Luis Mulero
Employee assume I knew this was a digital back it’s ridículos that they would do something like this in a area that needs to do actual bank transactions
-
April 2023 by Maui Kai 806
Great ATM... amazing how much banking you can do from your car.
-
March 2023 by Fox Wolfen
Per Google listing has the bank open on Friday's until 6. Guided my mother to their location and she got there at 5:30. Turns out this bank does not have tellers and forces everyone to use ATM instead. This was a deposit for my mom's work. She doesn't have a card. She was told they couldn't help her and to try another location. Terrible customer service. I will never use this company.
-
February 2023 by Bảo Nguyễn
This branch of PNC never ever answer their phone. Just a silent and let customers hold on the phone forever, no one answered the phone, I called almost every week all different time. This PNC branch in Hunter Creek need need new management. Bad location. PNC need attention for this location.
-
January 2023 by Carola Fuentemayor
Small branch , very clean, with friendly staff always willing to help. I was helped by Martha! She is amazing! I highly recommend it.
-
January 2023 by Glenn Burgess
Made a 10 am appointment and received a confirmation. When I arrived, I sat for about 10 minutes before a woman came to speak with me. I told her I had a 10am appointment which she left to confirm. She told me it was with another woman at the branch, but that woman was with a customer and would be with me shortly. She then went to sit in her office and do nothing of any consequence to help others waiting for assistance at the branch.I sat another 40 minutes before the only woman doing any work, outside of two very busy tellers, was able to see me. I was there to deposit an insurance check, which I have attemted 3 prior times at another branch. Each time there has been either something wrong with the time of day, or an issue on the check that needed correcting, and today was no different. A detail on the check, which has existed across two prior iterations of the check and been seen by 2 other branch workers, would cause it to bounce and required it to be reissued. When I asked why no one mentioned this detail before, as I had been given other details my insurance company needed to change, she responded with, "I don't know."The best part of this, had the first woman offered to help while I was sitting there and she was not doing anything at all, I could've at least saved 40 minutes of waiting, and just been turned away again immediately, but that was not the case. She chose, instead, to fully waste my time, which added insult to the entire experience.While there isn't anything I can do about moving my mortgage without refinancing and taking an absolute beating on my interest rate, I can certainly do something about my checking, savings, and credit card accounts. I'll be taking my voluntary business elsewhere, and I recommend you do the same.
-
December 2022 by Margie Batista
Not a good bank the people are rude and if you wish to withdraw money FROM YOUR OWN account they will make it hard especially if your a POC. Please don’t bank here
-
April 2022 by Elizabeth Cossack
Wow You make it really difficult to deposit cash into my account. Crazy!
-
November 2021 by Dennis Cepeda
Branch senior manager completely unhelpful and dismissive. Barely spoke English and I'm Hispanic, has nothing to do with it. Horrible customer service. Closing accounts and moving from this banks services.
-
January 2021 by hauntingthegarden
Orlando...needs to enforce mask policy in branch.Absolutely rediculous that With everything going on with a global pandemic businesses shutting down etc that 1 branch manager can't seem to wrap his mind around wearing his own mask and requiring clients to wear masks inside the branch. clearly stated everywhere you look that you have to wear a brand mask inside of the branch. This tells me that pnc policy is that masks must be worn inside of the branch and that Orlando the branch manager does not care what his employer believes to be the right course of action and choose is to ignore it endangering not only the lives of his employees but endangered the lives of the clients coming into PNC.I still love PNC, just not this branch/manager.
-
January 2021 by Artemio Torres
Definitely not the place to do business with unfortunately I have a car loan with them but they are disappointing in the customer service department it takes you 20 minutes for your call to be answer and then they pass you off to another person that takes you another 10 minutes just to let you know that you cannot make your payment through the phone because you do not have your routing number who ever heard of such thing nowadays I always make my payments for everything that I ever purchased or everything that I owe with my debit card I never knew that when I go out of town I must take my routing number in my account number with me in case I need to make a payment while I'm out there or because I takes me a little longer to come back home and make my payment for my car anyway not too excited about this place that's why I gave him a 1-star rating if they would have have 1/2 * I would have given them a half star
-
January 2021 by Jessica McKenney
Went to the drive thru to make a deposit since I believe you still need an appointment to go inside due to the pandemic. I parked so I could double check the amount of cash I was depositing when a teller asked what I needed. When I told her I wanted to make a deposit but didn't have any slips she proceeded to get snarky saying "ok, just so you know this isn't like mcdonald's. We don't get a ding when you pull up, you have to send us the carrier so we know you're here". First off, this was highly uncalled for and unprofessional. Second of all, I know this isn't the case because I've had other, more pleasant tellers (at this location) ask what I need before I'm ready to call them and they summon the carrier to them without me having to send it. PNC shouldn't let someone with such a terrible attitude help out with drive thru customers.
-
June 2020 by Heidi Sierra
While most banks in the area like Chase, Well Fargo & Regions are open at 9-9:30; PNC opens at 10am. Lowering the bar in Customer service. I went to make a payment thru drive thru around 9:30am it was closed. Tried to enter the lobby and I saw 3 PNC employees sitting, chatting, having a great time while turning away all customers. It is ridiculous. I wish I could take my business somewhere else but during COVID times; it's hard to get anything accomplished.
-
November 2019 by Tom Kitchens
Good bank with attention to customer service
