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January 2024 by Enrique Torres
Very good
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September 2023 by A Smith
Pathetic bank! This new cashless bank set up, where you have to get your money from an ATM is a joke. Needed $100 bills, machine only shows up to $50 bills ($5 bills not available either). Ask the woman at the door, she has no clue if they even offer $100's anymore, but will find out. I finish my transaction, and on the way out ask again. All she could say was no, we don't have any. WHAT BANK THINKS ITS OKAY TO GO IN AND NOT GET WHAT YOU WANT OF YOUR MONEY???? Best part is the employees that are actually still there, are just chit chatting and hanging out. What a joke. Seriously considering pulling my money from this bank.
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August 2023 by Melissa Bittar
Nacho and Carlos were great! Nacho really cares about his clients and is very professional
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July 2023 by Julie Wolff
What kind of bank doesn’t handle cash deposits? I need to deposit a check and cash money. I’m at work until 5:00 pm. And I will not make their on time. Your employee said to try the outside atm but it is not working properly. So it may not put the money in and I would have to file a complaint. So, you’re telling I may lose my money and check deposit. And I have to wait on a claim for the check and money to be found? And I have to travel further to another atm? We used to be really happy with this bank. Now, I’m not so sure. The employee said that you don’t want tellers anymore??!! Are you that cheap that you don’t want to pay employees to be a full service bank? I’m very upset about this.
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April 2023 by Rob Samson
Couldn't even bother answering the phone. Called multiple times only to be disconnected twice and left waiting for over 5 minutes with no answer a third time. Called the Winter Park location afterwards and was able to speak to someone in less than 30 seconds.
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March 2023 by Larry Neitzel
You can not make a deposit into a checking account without being a PNC customer.So there was no way to make my sister’s deposit.I guess that’s what she gets for banking there.
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December 2022 by Kyle Finney
Called in at about 2PM asking if they could do a wire transfer at 4:30. When I arrived I was told "I'm not doing that, the wiring department left at 4." The employee had the ability to wire the money but said he just wasn't going to do it. Completely useless employees.
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December 2022 by Matthew Hemann
Worst tellers I’ve ever seen at a bank. Sat at the drive thru for 15 minutes without even being acknowledged, had to hit the call teller button multiple times before someone finally picked just for them to immediately try and scold me for doing so then cutting off before I even got a chance to speak. Couldn’t get his name because he wouldn’t even speak to me. Had to wait almost 30 minutes to do something that usually takes 2 or 3.
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September 2022 by Alexa Monasterio
The staff is amazing from the moment that I crossed the door all of them were kind and help to open my business account definitely I will be back and highly recommend this office Thank you Mr Carlos Colledo to answer my questions and clear up my doubts
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August 2022 by Ashwini Bhosale
Employees are really nice, they helped me out with my student account and gave all the right information, highly recommend alafaya trail location
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August 2022 by Eric Chandler
Great job handling our banking concerns today. Friendly and efficient.
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August 2022 by Brian Price
Consistently can not deposit into ATM. Always broke.
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June 2022 by Cheryl Shih
Shaun Fowler has been my personal banker for many years. He's personally assisted me with my mortgage, HELOC and two different car loans. He is personable, knowledgeable and always willing to assist me with anything I need.
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May 2022 by Carl Krauss
Worst customer service ever! Deposited a payroll check from Tire Choice in the ATM. The bank, which states they do not own or operate the ATM in their drive thru and the company that does, put a hold on the check….it’s been seven days today, nothing but excuses and NO General or Branch on-site to assist or help a upset customer! Wow, nothing but Wow.
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December 2021 by T Copenhaver
The worst experience with a bank ever!!! Do not use! Run to another bank. Don’t walk. At PNC bank they require you to sleep in your own bed. They will not allow you to leave! They control your living accommodations. Make no mistake if you travel for work. They will not allow you to have your own money. Because I did not sleep at the physical address I provided, paid for by me, they stole my money and refuse to give it back. They won’t allow me to close the account. After fighting with them they finally give me my money. It took several trips into the bank. Do not use. I would never ask even an enemy to use this place. It’s the worst.
