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January 2024 by joe vonwaldner
Polette and her team are outstanding. Competitive rates and unmatched customer support.
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October 2023 by Beth V
Polette and her team have served our family for years now. Great service every time. Polette works hard to find us the best rates and coverage.
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December 2022 by Gunnar Cortes
My autopay didn't go through one month and my policy got terminated and they wouldnt let me reinstate. On the app it never said pending cancelation, no phone call or email, just a postcard after it lapsed saying we need to talk to you. If you want to be treated like a human being go to another company
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June 2022 by Valerie Howell
I've asked for my coverage to be transferred from TX to FL. I was told there would be an increase. I said if it was too much of an increase, I'd shop around. Just to keep me as a customer, they took away coverage, told me my policy was the same, and gave me an agreed upon price. I was under the impression I had the same policy. Due to being in a crippling auto collision, I understand the importance of effective coverage. They've swindled me, I wrote to corporate and called several times. I have not received a call back and left Allstate. Sad, but true.
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June 2021 by Mario Delgado
Excellent service, very profesional!!!!
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November 2020 by Conswello Bradley
Very UNPROFESSIONAL agent. Therefore, I flat cancelled the All-State auto insurance and decided to stay with Progressive. As this Agent, Paulette will refuse to help you with the God-awful/ tedious on-boarding sign-up process that All-state has. Moreover, Paulette proceeded to scold me as a new customer for interrupting her from enjoying her sons baseball game. After, I attempted the sign up process over 5 times on my own, but, the error message kept telling me to contact my agent. Wow, what a personal care experience?! After which, as retaliation, Paulette tried all she could to then try and cancel my progressive insurance so that I would be left as an uninsured motorist simply because I did not want to endure her unhelpful, rude and unprofessional behavior. FORTUNATELY, for me, Progressive is TOO professional a company to let that happen.So please DO YOURSELF a favor and choose another company other than Allstate. Or, at the VERY LEAST choose a different agent/agency than this one. Because, additionally, her staff will also hang up on you if you have concerns!
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February 2020 by George Holsapple
She is super
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December 2019 by Rey Villavicencio
I love Polette and her team. Great personal service. I highly recommend them!
