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March 2024 by Lora Copeland
The food and customer service is hit or miss.
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March 2024 by Rokena Vance
Always GREAT!!!!
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March 2024 by Oliver Gonzalez
Food horrible!!!!!!
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March 2024 by seleide caldeira
Better than
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March 2024 by Jonathan Santos
But yuca and they gave me fried cheese and the beans were cold it looked like dog food
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February 2024 by Mario Panichi
I left without asking, horrible
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February 2024 by Joseph Gonzales
Good experience.
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February 2024 by Betty dorce
I love Pollo tropical I wish they would bring back the condiment bar back I miss it!!!!!!
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December 2023 by calixto Cuba (CUBA)
SORRY AM CUBN AM NUMBER ONE THE DON'T HAVE IDEA,THAT TOSTONES ,AND CHURRASCO,AND ROPA VIEJA ,I DON'T RECOMMEND EVER EVER ,REWIEW THE MENU, I GIVE THE FOOD ACORRD OF THE REAL COUNTRY ,IF THE NEED ME I SHOW HOW DO ALL THEM ,CUBAN SANWISH, ROPA VIEJA AND TOSTONES ,I PAID REAL MONEY I AM NOT HAPPY ABOUT THE
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December 2023 by catalina lozada
Bad service at this place, especially from the store manager, too rude and arrogant, has no service attitude, no problem solving skills, a rude attitude towards the tourist customer.
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December 2023 by Jose Rodriguez
Since I arrived the cashier ask if we need help and from there on we felt good to have decided to stop and have dinner. Great job guys...I will recommend this place.
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December 2023 by Heather Heaton
Cross-posting my review from Oct. 10. Here is what I sent through their online internal survey:Pollo Tropical in general is delicious and great (or at least it was before I moved away from Florida — this is my first visit back to a Pollo in over a decade). This location is hot trash. I usually only review places when I had a great experience because everyone has bad days, but I will not return to this location. I arrived at 11:15, so a little after opening. the door I tried to go in was inexplicably locked (I saw someone go out of it later so I know it is a valid and working door). So I tried another door. I wasn’t sure what I wanted, so I stood back for a few minutes while looking at the menu.When I was ready, I approached the cash register. One employee was facing the other way and another one was leaning up against the wall in the doorway (not visibly at the register), so I assumed she wasn’t the cashier. I was wrong evidently. When the employee facing away from me turned around, she told me that the employee in the doorway was the cashier. I said, “oh! Are you ready for me?” She opened her eyes really wide and sort of nodded. It felt like she was (without words because of course she didn’t speak) saying “yes, duh!”I placed my order, received it quickly and went to sit down, but nearly all the tables had visible crumbs or grease. To be honest, that doesn’t usually bother me because I understand things get busy throughout the day. But it was not busy. And with it being so close to opening, it gave me the idea that these tables were dirty from yesterday. Maybe that’s not true, but that’s what went though my head.Then I sat to eat. The rice was undercooked and crunchy.The food was good, though, other than the undercooked rice. I plan to try Pollo again, but not this location.
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December 2023 by W C.
The cashier was polite. The restaurant itself was dirty… tables and floor. The food wasn’t as I expected either. Maybe this was an off day? Who knows. But we won’t be coming back.
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December 2023 by Jason Gallagher
Great chicken. Hot flavorful and great service and love the salsa bar.i highly recommended this restaurant. Keep up thegoid work. And fast service. You have the best chicken.
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October 2023 by Jorge Arce
This pollo tropical wasn’t bad had to wait a minute or two to get helped but they were friendly and the Cuban sand-which I got wasn’t bad maybe could have used a little more meat inside but had decent flavor, not a bad choice for decent Spanish food!!
