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September 2023 by Oliden D Ortiz
My boyfriend and I bought a wallet from this store, we were happy with Jose who helped us, he was very nice and professional. Although shortly we did find another wallet that enticed us more, it was an exotic leather wallet from another brand, something my boyfriend has been looking for, for a long time, we came back to return the item and the woman who helped us commented “yes we all have to work within our budget”, next time please don’t instigate that your customers are unable to afford your products, we returned a $420 from prada, for a ostrich leather wallet from LV that’s $1,010. An unnecessary comment made by the woman who returned the item for us.
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September 2023 by s
i had a wonderful experience at this store! as a young girl in college, going into high-end stores can be intimidating. i‘ve had instances of other luxury stores not take me seriously or flat out refusing to help me. jennifer, the sales associate who assisted me, showed me nothing but kindness and respect. i explained to her my budget and she helped me browse items, always readily had the answers to my questions, and overall made my experience a pleasant one. i can tell jennifer is very dedicated to making sure her clients are satisfied. thank you so much to jennifer and the prada at millenia!!
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September 2023 by Douglas Burnett
Terrible service. Made to wait outside while staff stand around and talk and tell jokes even though there was no one in line and no customers Left and came back 3 hours later to find same behavior. Save the time and buy online or get a personal assistant at another city.
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April 2023 by Markuita Foggie
I was extremely disappointed and dissatisfied with the customer service I received from the store manager (Lisa) at Prada. She came off as racially biased towards me. However that didn’t sit well with me because,my funds/credit cards are equivalent to a customer of non color. It’s saddening that customers who are color isn’t equally represented as non color customers. I contacted customer in regards to my horrible experience at this particular store.
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January 2023 by Jennifer Armstrong
This company does not stand behind their products. But any other name brand than Prada. I’ve never experienced such poor customer service. I’ll stick with Louis Vuitton, Gucci & Chanel.
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October 2022 by Alondra Victoria
It was my first visit to a Prada store. The store associate, Wei Yang, she helped me out through phone and I supposed to get the product shipped out, but, I had to flight out and when I get to the store she took care of me and already, have my product on the side. Honestly, if you’re ever in Orlando at Mall @ Millenia, be sure to visit Prada and ask for Wei Yang. She will make it a shopping experience you won’t soon forget.
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October 2022 by Darine
Very disappointed with the customer service and product quality. My husband purchased a men’s wallet and within three months the leather was peeling and flaking. I took the wallet to the store with the receipt and they assured us they would send it to the their headquarters in NY and have it fixed. They said we would be receiving status updates which we never did. Finally after months, on December 15 my husband received a call saying the wallet is ready for pickup at the store. He called back and learned that the wallet was not fixed and no reason was provided as to why they didn’t fix it even though they sent it to NY and months went by. My husband told the representative that the wallet is under the one year warranty and that he expected a solution. The representative assured him she would look into this and call back. Two days went by and no one called him. When you spend $600 on a small wallet you expect quality products and amazing service and we didn’t receive either. Because my husband was very upset, I decided to go to the store to figure out what’s going on instead of letting him go…after all this time and energy wasted we got store credit which we probably won’t use because they lost us as customers. We will not be shopping at this location as the staff is incompetent and rude. They should not be working at an upscale store where top notch customer service is expected.
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September 2022 by Corey Middleton
It was my first visit to a Prada store. The store associate, Carlos, took his time with me allowing me to try on multiple shoes & introduced me to an amazing fragrance by Prada called Purple Rain. If you’re ever in Orlando at Mall @ Millenia, be sure to visit Prada & ask for Carlos. He will make it a shopping experience you won’t soon forget.
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September 2022 by Nathalie Bryson
My daughter and her friend were at the Mall last Saturday September 17th, they went into the Prada store to look only. My daughter came back home with tears in her eyes saying that she would never go back to the Millenia Mall. That she had at least five associates at the Prada store following her, making her and her friend feel very unwelcome. Not because you are not dressed with a pretty dress and hills, you are not good enough to go into these types of stores. Totally dessapointed at Prada. You got to trained your people better. My daughter was looking for a nice birthday gift for my mom, she had her Green light card, so she was able to buy anything. Your lost Prada and Millenia Mall. ??????? Ashamed on you for discriminating people. ???
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September 2022 by Ivanna Rivera
you guys suck. spent so much money on a phone case that was worn for three months. won’t replace or repair when no damage was done to it (LITERALLY). also i don’t think it’s so professional to be rude to customers either… aren’t you guys considered high end???? time to go to louis vuitton ?
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February 2022 by ams gold
They just kicked me out of their store over there stupid mask mandate rull. All the other stores are not enforcing mask mandate but Prada is. What a joke. We will go spend our money at Gucci next door.
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December 2021 by Darine H
Very disappointed with the customer service and product quality. My husband purchased a men’s wallet and within three months the leather was peeling and flaking. I took the wallet to the store with the receipt and they assured us they would send it to the their headquarters in NY and have it fixed. They said we would be receiving status updates which we never did. Finally after months, on December 15 my husband received a call saying the wallet is ready for pickup at the store. He called back and learned that the wallet was not fixed and no reason was provided as to why they didn’t fix it even though they sent it to NY and months went by. My husband told the representative that the wallet is under the one year warranty and that he expected a solution. The representative assured him she would look into this and call back. Two days went by and no one called him. When you spend $600 on a small wallet you expect quality products and amazing service and we didn’t receive either. Because my husband was very upset, I decided to go to the store to figure out what’s going on instead of letting him go…after all this time and energy wasted we got store credit which we probably won’t use because they lost us as customers. We will not be shopping at this location as the staff is incompetent and rude. They should not be working at an upscale store where top notch customer service is expected.
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December 2021 by Sam Funk
Great service helped me find a very immaculate fragrance.
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August 2021 by Lakshmi Bharadwaj
I loved shopping here, Wei helped me buy the bag & wallet I liked, she had so much patience I literally saw so many bags before I could pick one.Somehow didn’t feel judged nor pushy.Even the manager of the store was really sweet! However the other male sale rep wasn’t too keen on answering my questions. Lol.Would definitely come back :)
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June 2021 by JMP G
Great welcoming and nice sales people.
