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March 2024 by Kenneth Kuk
Unreliable location… the bay doors are opened well after the 9am open time and often closed before the 5pm close time.The initial property manager we started with was helpful, but things have gone down hill with turnover and the latest property manager has been incredibly unreliable.Currently, they’ve been doing an ongoing renovation that has hampered access and ability to use the space. There was no warning or notification of any this…There are plenty of other storage options within the area and I’d recommend giving those a visit before this location — or the public storage location off of Maguire.
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February 2024 by Stephanie Christie
Do NOT rent a unit at this location. We have had MULTIPLE issues accessing our unit here. We have had previous positive experiences with the location on Fairbanks but this location is the worst. The elevator code reader is always breaking so the girl who runs the place just shuts the doors and locks up the stairwells so you cannot access your unit. She also closes the garage doors at 4pm almost every day because she likes to leave early, so you have to go through some side door. Yesterday was the second time that we had an event that we needed our supplies for that we keep within the unit, and we could not access it. This was 4pm in the afternoon. There were 3 other people there having the same frustration. Even the elevator repair guy couldn't access the elevator room to make a repair because the place was locked up and a ghost town.The office is closed for 'renovation' . We had to run around and purchase items we already own in order to pull off our event! We were panicked. It is a horrible feeling to not be able to access your belongings during normal business hours and never know if you're going to be able to get in or not. There are also only 3 flatbed carts, so if there are more than a couple people there you are out of luck. All around a terrible experience. If I could give it zero stars I would.
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February 2024 by Andrew Knewasser
Drove from my new house over 100 miles away to empty my unit because they have raised the price too many times and they have no power to the doors, no power to the elevators and concrete dust everywhere.
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February 2024 by Cory Marks
Something is always broken, no power to the doors, no elevators. But the rents sure seems to make it to the top floor! I wish there was a zero stars for this place.
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January 2024 by Roy Lovett
It really have wonderful people working for them who are a great help to customer like myself. ?
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January 2024 by Geralda Laventure
Great job Letty, assisting me and my brother with our storage needs, we are pleased with your customer service
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January 2024 by Absen Nelfort
Awesome customer service Letty
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January 2024 by Gerard Laventure
Letty was great, property is clean, provided great custservice,definitely recommendations this place. More than five stars
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January 2024 by La-shaun Chucks “Chucks” John
It was a pleasure meeting and being assisted by Letty! Such a friendly and helpful stuff member I would definitely recommend this storage space.
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January 2024 by wood Hilaire
Lettysuper great customer service
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December 2023 by Leo Skilliter
Letty and Ashley provided excellent customer service with a friendly and accommodating demeanor.
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November 2023 by BLACK DRAGON MMA
I love this love this storage location! The manager Letty keeps me at peace of mind knowing she is running the building
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October 2023 by Bonny Blackman
Today was my first day needing a storage unit at last minute at that. Everything here was so quick and easy! Just what I needed! Missy was an absolute lifesaver the entire day! She helped me with everything I needed. I even ended up buying a few supplies while I was there thanks to her.
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October 2023 by Evais Decius
Thanks Letty for your amazing customer service skills, the property is well kept and clean
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October 2023 by Andrew Broxton
They raised my rate several months ago and are now offering the same sized units for two thirds the price but won't adjust my rate. Now I have to switch units in the same building to keep from getting ripped off further.