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August 2024 by Kimasia Ayers
I normally dont so reviews but Chere is a 10/10! Her Service, attitude, and customer care is phenomenal. She’s the reason I chose this location over the competitors
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August 2024 by Diego Sequeira
Chere was amazing representation of what all public storage employees should be . Had patience on all questions I had . Very friendly. Awesome experience.
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August 2024 by Kara Lankford
Chere was very helpful and made a seem less transition to another unit to my liking. Thank you Chere I appreciate you. Unit clean and ready to move in!
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August 2024 by Marlene Nunez
Thank you Chere for all your help today. You were awesome!!!
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August 2024 by Jari Morales
I saw that my monthly rent amount had gone up so I called the customer service number for the specific location on Silver Star. I spoke with Milly in regards to the increase and she was so kind and helpful with this issue. I would recommend this location to anyone. Please ask for Milly she is awesome!!!!
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August 2024 by Qian Yang
I was face some difficulties when I rent out a unit, Mr’s Chere was very patient and kind to help me solve the problem, thank you very much
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July 2024 by sunshine 12lr
It’s a nice place. Easy use of remote on phone to get in and out of gate. Good prices. Wish there was someone in an office tho. Gotta go somewhere else to talk to someone.
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July 2024 by DELVIN EVERETT
Chere has done a great job in helping me to stay a public storage customer. You need more people like her. She has excellent customer service skills. She is awesome. Thank you, Chere .
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July 2024 by Ray
Great place
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June 2024 by Kayla Rodriguez
If I can give this location 0 stars I would!! I am very disappointed with the type of service we received. We had a horrible experience from the beginning! We called because we needed a parking spot for our trailer for only one month. This location doesn’t have a person in site so we could only book on the phone or online. I called because it was faster since I was occupied at the moment. The guy told me I called at a great time because they had a promotion for $1 down for the first month and $29 for the taxes and fees. It sounded great and all until they tried to charge us $167 2 weeks later. We called to find out why we were getting charged if it had only been 2 weeks. The girl tells me that they charge on the 1st of each month because they are month to month and our account had been set with auto pay. I explained that we did not want to do the auto pay and that we only planned on staying for one month. She tells me to turn off auto pay on the app and I won’t get charged. We moved in the 15 so she tells me that as long as I move out on the 15 or before we wouldn’t get charged for the next month. I move out on the 15 and since there’s no one on site, you have to call in. So we call in to let them know we vacated and they tell us we left on the 31 day which doesn’t make sense because we left on the 15 of May.I call again and speak to a girl named Mae that tells me that she was going to dispute it and the account would be at 0$ since we had moved out. Come to find out that never happened so we were still being charged for the next month when we had already moved!! I call again spoke to a guy named Melvin that was extremely rude, wouldn’t let us talk, and when I asked for his name he hung up on me. I called again and spoke with a girl named Mesha who tells me she was going to forward the situation to a manager. I don’t ever want to make business with public storage again. The people working for them are not professional and do not assist! Also they’re pushy on the phone to get you to book and then once you pay, they have the nerve to say you should’ve read the terms and conditions (which state something totally different then what the agent offers on the phone). I will be reporting them to the BBB and get this situation fixed.
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June 2024 by Fernando Riano
Tenoa and Chere are very fruendly and professional. I will recommend public Storage to others. Thank you.
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May 2024 by Gustavo Rodriguez Breff
My Storage since December 2023...Everything was OK until I have to pay $ 15 usd for a suddenly mandatory insurance per month to cover damages!!!.
Besides, staring in June 2024 I have to pay ANOTHER SUDDENLY increases without any reason, almost the 150 % over the regular amount by contract....Too sad and not fair..
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April 2024 by sir train
Tiffany was the representative that helped me glide throughout the storage process via kiosk! She was very polite , professional and informative. Storage facility is clean and ready to use.
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March 2024 by Ramonita Brister
Ms. Tiffany helped me with my situation that seemed unfixable. I give her 5 stars. Thank you
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February 2024 by Bianca (Bwoo)
Milley && Rachel are the absolute best! They provided me with the best customer service… I had a bad experience with Public Storage before but those ladies really made me feel like they truly care!
