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March 2024 by Joel Plummer
Thanks Stephanie. I had a great Experience I appreciation everything..
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March 2024 by Carla Armstrong
What an absolute nightmare to try and get a straight answer from this business. I drove from 3 hours away specifically to speak with an actual person there. Their listed business hours said they were open but the office was locked. I called the number on the door but ended up talking to a rep who was snarky and unprofessional when I asked how to reach the facility manager to get a quote in-person. She said they could email me quote but only after I provided all of my personal info. I asked her to email and text me the quote - received a text link but never received an email quote as promised. In the meantime, nearly an hour later, I received a call from a facility manager of a different nearby location, not the facility manager from which I’d requested a call. By then, I was already back on the road for my 3-hour trip home. Then later, upon returning home, I found that there was an online discount price that was much lower than the monthly cost quoted over the phone but, again, it would not allow me to see a price without entering my personal info, including my driver’s license. Since I did not want to provide this info simply to get a quote, I tried calling again and was connected to a customer service representative who was either dishonest or clueless. At first she told me she could provide me with a quote for the total cost that I’d pay for a specific date range but then provided me with an estimate that was lower than the monthly rates and fees she’d detailed earlier. I asked if that total included taxes and she said yes. When I pointed out the total didn’t make sense because it was lower than the fees she’d detailed out on a monthly basis, she then said it was just an estimate and didn’t include taxes. I asked if she could email me the quote in writing and she said no because the monthly rates could change at any time with 30 days notice. I asked to speak with a supervisor and was told that none were available and I’d have to call back tomorrow to speak with one. I asked if they could instead leave a message to have a supervisor reach out to me and was told that wasn’t possible either. In summary, I spoke with four representatives and NONE were able to provide a simple quote for the cost to rent a storage unit for 4 months. I’d originally been prepared to pay in full for the reservation when arriving at the location earlier today but now have serious doubts as to the honesty, integrity and customer service of this company. Based on my experience it’s hard to understand why anyone would give them more than 1 star for anything.
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March 2024 by Sherraine
Thank you Stephanie for helping me at the storage. You are amazing ❤️. You are very courteous and you took the time to make sure I was ok. Keep up the great work.
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March 2024 by Modesto Guzman
Stephanie was awesome and super helpful
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February 2024 by Trading With Me
Shamar was amazing, he made sure I got the best location , I really liked the service
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February 2024 by Jonathan Phillips
Rhonda was very nice & professional!
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February 2024 by Brandon Torres
Stephanie was so helpful! Beyond thankful for how easy she made the process and handling extremely simple.
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February 2024 by Robert Beck
The property manager, Stephanie is very helpful!Thanks Stephanie!
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February 2024 by angel arce
Great service! Thank you Stephanie
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January 2024 by ANTHONY ZACTO
Stephanie was amazing. Very knowledgeable and helpful towards all my questions
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January 2024 by Milton Belalcazar
Came to see unit today Christine and Shamar helped me very informative and helped with an issue at a different location thanks for all your help
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January 2024 by kizer vlogs
Great service Stephanie was great help
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January 2024 by Tony Birriel
Stephanie Elham and Marley were very professional very helpful
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January 2024 by Ben Blocker
Stephanie did a great and quick job moving me in! Thanks you!
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December 2023 by Alexander Clark
Veronica was very helpful and friendly. I love meeting fun people and she was so helpful.