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February 2024 by James White
Whoever answers the phone there needs training on customer service. No need to be rude just for asking if something is in stock.
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September 2023 by Gutierrez Silva
Small store, but we'll supplied. A bit of everything, from snacks to beers, from ice to wine and hard liquor as well.Costumer service, terrible.Management needs to step in and work on this.Other wise, location is very convenient and liquor selection isn't too bad.
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September 2023 by Pam C.G.
Small store, but we'll supplied. A bit of everything, from snacks to beers, from ice to wine and hard liquor as well.Costumer service, terrible.Management needs to step in and work on this.Other wise, location is very convenient and liquor selection isn't too bad.
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June 2023 by Jim A.
After standing in customer service line for 10 minutes plus. A guy walks up with a bunch of lotto tickets and they take him before me when he just walked up with lotto tickets won't be going back to this Publix. Absolutely ridiculous on a Sunday afternoon I was there to get propane For the grill. And they take lotto tickets in front of paying customers. Extremely poorly managed Publix. On top of it, the Publix employee that took the lotto ticket customer smarted off to me about the whole incident. Other people in line even said they would be irritated also, and we're in disbelief.
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February 2023 by Emily L.
Just don't order from the deli and you should be fine. The service they have is horrible. It took them from 2:05 when I placed the order to 2:55 to make two sandwiches.
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January 2023 by 9999
Denied me service because someone else with an expired ID tried to buy the liquor i wanted. Terrible customer service here.Went here like a week after this, didn't even ID me. This is crazy, could of sold to a minor, but refused my business because of someone else with good taste in liquor with an expired ID.Publix you need better training!
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February 2022 by Eric Lane
The Greatest place to shop ever!
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January 2022 by Greg L.
This relates to the Pharmacy. I understand that these are difficult times for employees, and I try to be patient. However, when you pay for your medication in advance on the Publix app and they state you can skip the line and go directly to the prepaid window for pickup, if this isn't applicable on a certain day, management needs to put up a sign or a notice for its prepaid customers! Case in point - there were six people in line at the pharmacy. I went straight to the Prepaid window as directed in the app. I was told by the employee I had to get in line. I mentioned the statement on the app and she still said I had to get in line. Of course, you can imagine the looks I got from the people waiting in line! I went to the manager and I was told that due to the Pharmacy being short-staffed today, I needed to wait in line. I understood, but couldn't management put up a sign AT LEAST stating "Prepaid walk ups are not available today. Please wait in line." I wasted 15 minutes trying to get my prepaid medication. Not sure I'll use the Publix Prepaid app again given you may never know when they will honor their promise.
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December 2021 by Edwin R.
FABULOUS! The bakery.. hands down, one of THE best cake bakeries in town! They offer several different sizes, several different flavors, and are happy to make cakes to your specifications. I HIGHLY recommend this place for your birthday cake...or just a piece of sweets.... We order a special one 3 layers for our daughter 15 party and they went all the way 100% to satisfy our needs, awesome presentation, incredible flavor, smooth, fresh, tasty, excellent service and delivery. Thanks to the ladies that took care for us., our guest were asking who made the cake..we proudly told them...at Publix 3171 S Orange Ave, Orlando, FL 32806
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December 2021 by Professional Google Reviewer
Denied me service because someone else with an expired ID tried to buy the liquor i wanted. Terrible customer service here.
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October 2021 by Jose P.
What a great location. Great customer service and availability of products. They have a great seafood department and fresh sushi (being prepared fresh in store).They have your normal deli PLUS an Asian deli. Like all Publix locations, the store is very clean and organized.
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August 2021 by Solaem R.
I just bought a "smoothie mix four berry small" from this location. I open up the container and see this... I immediately call the store and tell them about my situation and all they said was "sorry about that, you can come in and get a refund or a replacement." even after I told the gentleman on the phone that my lunch break had ended and I couldn't return it to the store. He didn't even offer me a refund. Don't they see the berries before putting the lid on? i'm disgusted.
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January 2021 by John M.
This particular Publix location is in the SODO part of Orlando not far from the hospital and while the parking lot was sizable, parking was a bit tough because the store was rather busy with shoppers. Publix has become an iconic supermarket chain here in the southeastern United States. I would have to attribute their success to several things, though most notably I would point to their amazing customer service. In addition, Publix has some great BOGO (buy one, get one free) deals, clean, bright locations good quality bread in their bakery (something someone from the northeast like myself can appreciate) and we cannot forget their fantastic subs, which are affectionately called Pub subs. Unlike other supermarkets, Publix has a good number of cashiers so long lines in Publix are rather rare. I like that Publix understands that by putting the customers first, Publix has flourished. I would recommend this particular location. As I had said, parking can be a bit rough, but even if it is busy, they will get you out in a timely manner.
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January 2021 by Doug R
Convenient location. The whiskey i drink is less expensive at publix than other stores. Point is, prices are competitive. They don't have a huge selection, but have what I need.
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November 2020 by Mark R Moore
So many people to thank. Just a big shout out to the entire team pulling together to make this the best Thanksgiving a family could ask for. You guys took an ordinary shopping experience and made it an exceptional one. I wish everyone a Happy Thanksgiving. Thank you from the Moore family.
