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January 2024 by Long Le
Not until my fifth call and 1 month later did they tell me that even if they have my medicine (Adderall) available, they wouldn't fill my prescription because their patient list is full and I'm not on that list. What a joke.
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January 2024 by Renee Clark
The worst pharmacy we have ever experienced. We went to Aloma for years and it was much better. The people working there actually care and we never had these problems. We have only had problems for the past two years with this pharmacy since we moved to Baldwin Park. Its so disappointing. Whenever you have a prescription called in we have gone in several times hours after we have been to the doctor and they have said you have to wait until 3 o’clock tomorrow.When there’s been a problem with a prescription, it seems that they will do the minimum to make sure that it goes through for you -example…Its a day before a holiday weekend we called to see if our scripts were ready and they said that there was a problem with the directions and suggested that we call the after hours doctor to speed things along. Well when we called it wasn’t made clear to us what was wrong with the script and the after hours doctors said that it was up to them to make that call they are the pharmacist and understand the procedure. Also if they are out of a med they have never offered to find it at another pharmacy. We have severe asthmatic issues in our family . Several times we have been told that we have to wait up to a week for a needed med. I have literally gone hunting myself to another pharmacy personally then been told that they ( the pharmacist) can look in the system themselves to locate it. -There are problems st this location.-Customer care satisfaction is ultimately the goal of an individual in healthcare. When you are dealing with the public that is imperative.
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October 2023 by Richard G.
The deli and produce sections at the Baldwin Park Publix are a constant disappointment. They always under deliver and the service is beyond poor. The deli rarely has chicken tenders ready. There is always a lame excuse and it will be "10 minutes." Also, I have a difficult time understanding why ten employees can't manage to help three customers. Poor management and employees with no understanding of customer service. The produce section normally has rotten or moldy fruits and vegetables. Sometimes some of the vegetables are even out of stock or out of date. Nobody seems to take any pride in their work. This has been a problem for years. Hopefully someone will read this review and take action, but I doubt it since the store management hasn't cared so far.
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September 2023 by Zain K.
Today I learned that Publix charges less for better sandwiches than Subway! (Also, this likely the first time I've ever used the words "Publix charges less" in any context). Typically, I don't review grocery stores, but I'm considering this as more of a sandwich shop for now.
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August 2023 by Toni D.
Publix is pretty consistent throughout all the locations. When I shop at any Publix customer service is stellar and the food is fresh. I grew up in the Midwest and never had such a pleasant experience at a grocery store. My daughter and recently vacationed in Chicago and she kept asking to stop at Publix. She was disappoint to learn they didn't have any Publix stores up there.
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June 2023 by Amir Aldabagh
One of the worst pharmacy experiences I have had as both a provider and customer. They never answer their phones, will hang up on you or redirect you to other departments if they are busy, and are extremely rude. When I raised my concerns to both their pharmacy and store managers, they didn't care about customer satisfaction and kept trying to redirect me or reassure me that they couldn't do anything.
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June 2023 by Geraldine Silencieux
The pharmacy is horrible. They have the people they help and they have people they don’t care to help. I’ve tried for several months to get prescription fill, they couldn’t care less to help me fill it, get it transferred, or Keeping in touch with me when they needed something from the doctors office. Im super patient but I also know when a place of business doesn’t care for some of their customers. I’m looking forward to going to another pharmacy
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June 2023 by A A.
Worst pharmacy I have dealt with as both a customer and provider. Go elsewhere if you don't not want rude staff, phones not answered, and managers who care less about customer satisfaction.
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June 2023 by Ily J.
I ordered from instacart some fresh cut fruits idk whos worse the Instacart shopper or the store the products were horrible as a shopper I wouldn't even buy it and as an employee I wouldn't even put it on the shelf. Never again deleted the application and won't even recommend this store
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January 2023 by James F.
I used to use Instacart for pickup and delivery from this store. I no longer use this location because of the most simple reason, or complicated. Nobody at this store knows how to bag groceries. I know it sounds frivolous, but after you've returned damaged items amounting to more than $2,000, you get tired of it. if you use Instacart or get groceries yourself, do yourself a favor and avoid this store. Publix teach your bagger how to not destroy groceries with ignorant bagging logistics.
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November 2022 by William L.
Carly was amazing. My friend and I were having issues at the self checkout, and she solved it immediately. She was polite professional, and Publix clearly hires employees that care.
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October 2022 by Wes Neithardt
Always the very best service and support (especially Erin (?)). So helpful and above and beyond. Can't say enough good things!
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September 2022 by Craig Hartman
Tried to get a prescription filled and was refused by the pharmacist. Was told they were not excepting new customers for the prescription I was needing. Initially the pharmacist made it seem that they were in stock but only for current customers and when I questioned why I was being refused if I have a medical need, they changed their tune and said they were out of stock.
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May 2022 by Joel Leppard
This review unfortunately deals not with the service provided by the Publix pharmacy, but rather the lack of service. I've been a loyal customer of Publix for many years where I usually frequent the colonialtown Publix. I have since moved to Baldwin Park where I was looking forward to continuing my good relationship with the pharmacist. Unfortunately, the Baldwin Park pharmacist doesn't understand math or calendars or how prescriptions work, which is an unfortunate quality in a pharmacist. I was sick so I was late filling my first refill. Even though we've been over a month since my last refill Baldwin pharmacy advised me that I could not get my prescription filled. I asked to speak to the head pharmacist assuming this was a new pharmacy tech and the person on the phone advised that that he was the head pharmacist. I had to call back toMy doctor and have my prescription sent back to colonialtown... where they filled my prescription the next day. I'm not sure what his deal is but I think he should figure out how prescriptions work or invest in a calendar or date calculator. Until then, I guess I'll be getting my prescriptions filled at colonialTown. Fortunately, out of the hundreds of times I've been to Publix this was the only time that shopping at Publix has not been a pleasure. Everyone they hire except this guy is always super nice.Update: changing to one star. I tried again as this Publix is closest to my house. I called ahead and they said my scripts would be ready in two days. I show up today and the same mean head pharmacist told me they aren't taking on new patients. Who hurt you ?
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June 2021 by Marco W.
I would drive all the way to this public for the outstanding experience and diversity of this beautiful business! Publix all around is almost always clean and full of happy people the kid running the self check out did an outstanding job helping me with my self checkout and explaining it I forgot to get his name but I went in today at about 5:35 pm and he was a white kid probably around 18-21 brownish blonde hair etc got to give credit where it is due checked my is properly definitely manager potential if he's not already one! Baldwin Park Publix 5 stars!!!!