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December 2023 by Chad
Everything was going great until it wasn’t. The employees are friendly but we had multiple issues with our room. The AC broke, they put us in the wrong room type, and our key cards stopped working. Overall, I think we had 5 or 6 visits to the front desk for our stay. Not great! Once it was finally sorted, we had a great rest of our stay. Would stay again because of all of the friendly employees
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December 2023 by Bluestar Thunderclan
Honestly super nice hotel. Staff are very helpful. They provide room service which is a rarity in hotels post covid. The only negative part was the hallways overlooking the main floor are quite loud and the rooms have an odd mildew smell.
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November 2023 by LaWana Richmond
I love this hotel. It is big and elegant with great meeting space. I'm here to present at a conference and I couldn't be happier than I am in terms of my experience with this hotel. Customer services is consistently excellent throughout the building. When attending buffet meals for the group, banquet staff members have consistently offered their support assisting me with getting my food and getting it to the table as well as getting drinks for me which is particularly helpful while I hobble around with my cane. They probably spared me from spilling food all over my dress. The guest room I am is spacious and comfortable. The technology is up to par and the bath tub is very comfortable. Given the opportunity, I will happily return.
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November 2023 by G B
We enjoyed our stay here, most especially it being a quiet oasis among the madness known as I-Drive. The pool was a tropical retreat that did a nice job separating the kid water park from the adult pool which was fabulously landscaped. The room was comfortable and daily housekeeping very good. I’d return here again.
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November 2023 by Adam Billing
We had the best possible experience here. Great hotel - great location - and absolutely amazing team. Giant special thanks to Frank and Ramon from the engineering teams along with and James and Alphonso from guest services, and Kyle at check in. Together these guys went above and beyond to make sure the water slides (which were undergoing routine maintenance) were opened ahead of schedule for my family to use (who had been looking forward to those slides since our visit the year before). They could have easily said "sorry - they're closed now". But instead they really went all out, and it made all the difference in the world. Can't remember a time that I've felt more valued as a customer. Thank you!
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November 2023 by Ben Esman
We were put in a room with mold growing on the ceiling in multiple corners. I was told to call back for a free night and when I did, they would no longer honor that free night. You will find me at the Hilton instead. This review could have been easily corrected but Marriott has lost my business unless someone reaches out and corrects the issue.
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October 2023 by Marie
We really enjoyed our stay! Thomas the bell hop was fantastic, Daisy at the breakfast buffet was awesome plus countless other staff that I didn’t catch their names. Our suite was beautiful and the AC cold! The pool area especially the splash pad was also great. Part of the splash pad wasn’t working on Friday and we were given a bizarre excuse about water pressure but it was full blast on Saturday. Odd but at least our kids enjoyed the one day with it fully operational. The breakfast buffet was perfection! All wait staff was accommodating and chocolate chip bread pudding was delivered to our table that was divine!!!! We will definitely return and loved our stay immensely.
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September 2023 by Donna Rutherford
While the hotel is beautiful. The beds are so hard you may as well sleep on the floor. The wait staff is excellent very attentive and helpful. The check in was a nightmare. We reserved in advance and had our credit card authorization and tax exempt forms. Both emailed to the hotel in advance and paper copies on our person, they still insisted on the physical card which since we were there for business we didn't have. And when we checked out they still charged taxes. Which we had to spend an hour sorting out. If you are having meetings and conferences in your hotel you need to train your staff properly on how to handle these things. Some of us had to stay at another Marriott right across the street for one night and had none of the above mentioned problems. I gave them the forms and they checked us right in no problem.
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August 2023 by Eden Wood
We spent the day at this resort, visiting friends who were staying over. We enjoyed our entire time at this beautiful, clean and spacious place. The lobby is so inviting and bright. The pool area is huge and the kid’s play space is full of fun water features. Slides, splash pad and mini pool. Lunch was excellent. Every staff member goes above and beyond, you can tell they’re happy to be there. The arcade was perfect when we were done with the sun and the rain. Great place, we’ll be back for a longer stay.
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August 2023 by Drake Princeton
This hotel was top notch! The rooms were clean and the lobby was very beautiful. To add, the service was very great also. I would like to give a special thanks to Noah, the valet, who provided my group with excellent service when we arrived. Hilariously, when we opened the trunk of the car, a case of beer dropped and a bunch of broken glass spread onto the floor. Noah quickly got the broom and dustpan to help us clean it up and provided us with excellent service when valeting our vehicle! Would definitely visit this hotel again in the near future!
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August 2023 by C W
I'm here for a work conference, and the hotel has amenities not usually available at hotels such as a guest laundry room with coin operated W&Ds, an arcade/game room, a semi-private sitting area with a microwave, and bottle filling stations dispensing filtered water throughout the hotel. The best thing about the hotel is the staff who work here. Everyone is really nice. In case you're wondering what I think could be improved, I would say their wifi (slow and frequently down, and the connection so spotty that my husband says that he can only hear every second or third word) and TV (limited selection, and only some of the offerings listed in the guide would play on the TV in my room). There's also no street parking available around the hotel or in the surrounding area so you have to pay for parking ($$).
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August 2023 by Sarah LaBrada
So I was in a wheelchair room, and it was beautiful with one exception, there was no shower bench inside the bathtub shower combo that was in the room. I have Multiple Sclerosis, so thankfully can still walk short distances and can stand to shower. Unlike most wheelchair users, I could make the bathroom work because, lucky, there were safety bars inside the shower area so I could grab something when I was unsteady. Needless to say, my showers were not as long as they should have been for safety reasons. I'm a mother of two young sons, and I'm trying to teach them all the “right bits” to wash in the shower so they don't smell, and that is all that I was able to clean because there was no enjoyment time before my legs were too tired to hold me up.Not to mention how someone is supposed to use a bathroom with a wheelchair if there is no accessible stall in the bathroom. If I couldn't walk that short distance, I would not be able to get into the bathroom by the conference room presenting and that I was attending. Putting bars on a wall does not an accessible stall make, by the way.
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August 2023 by Israel Madera
The atrium feels like a city within the entire hotel. It's lively, calming, welcoming, and simply a wonderful space. You sit by the waterfalls and get mesmerized by the sound even when there is a conference taking place. The staff at the MIST are all top-notch. The staff at the Market will serve you coffee as if you're a family member. The space is so tranquil that it was raining during our visit, and we didn't even notice it until one of the presenters said, "I guess I need an umbrella." It's a very wonderful experience.
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August 2023 by Casey Dowgul
Wonderful customer service as well as amenities. This location is perfect and centrally located to everything you would need. I met several of the staff while on site and could not have asked for anything more. Please try this place and make sure to take advantage of their restaurants (both sit down and quick service) as well as their pool! You won't be disappointed! They all look forward to meeting you!
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August 2023 by Steven Díaz Zalduondo
The hotel was very nice and elegant.The rooms were clean and spacious. We appreciated all the electrical outlets around the room. Our room had a view of Sea World, and we were able to see the fireworks from our window.All the amenities included a great gym with a ton of machines for weight and cardio. The pool area was amazing.It has an excellent location for a short walk to the park and centric to go in car to any other park in Orlando.
