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November 2023 by Briana Coleman
Thank you Jenna, Regan and Yvette!! I am soooo happy to be apart of the RTO family again and this time in a BMW. Woohoo!! ? Never had any problems with this company. They are honest, straightforward, and you get a used vehicle that they clearly take care of. ?
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October 2023 by Mr S
Want 500 down ... nope. you have to pay the downpayment and the high biweekly payment.. to get the car. And there cars are over 20 years old 250 to 300 a month. No im good.
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August 2023 by Dina Luke
I’m very disappointed with RTOAC! We contacted y’all about the 2015 Nissan Quest van that the transmission messed up in. We were told that Ryan was going to get in touch with Cody to see what was going to be done since it was going to cost $5000.00 to fix the van. We haven’t heard from Ryan or Cody regarding this. We haven’t missed a payment and we are good customers but we are getting the run around. We both work and have to have 2 vehicles to get back and forth to work. Our payment is due tomorrow and we, as always will be making our payments and the least that could be done is fix the problem, contact us as you said you would. As we’ve been told before any exchanges have to be done on the day our payment is due. So tomorrow, 8/9/23 our payment is due. We at least deserve the same respect that we’ve given y’all. Make this right. I’m not asking for a a sports car or anything of that nature, I just want a car to get back and forth to work. Our pastor was kind enough to let us borrow a vehicle of theirs so we could get to work. This has been a bad experience!
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July 2023 by Dana Ramsey
This place saved my life. I did not have to pay sales tax, plate renewal, oil changes, and my car insurance was so much cheaper. An all in one deal is great.
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July 2023 by Natalie Umphrey
It’s very unfortunate that we had to get a car from here. It’s something we needed quickly. We were in and out. Our sales rep told us to test drive over the weekend and if there was a problem it would be taken care of and that the front bumper would be repaired.Engine light came on 1 hour later. The manager was courteous enough to say he was going to fix it. It hasn’t happened yet but I’m hopefulNow everything else I definitely should have read the reviews FIRST. The office staff is BEYOND rude!!! No customer service at all they talk to you any kind of way. “No it’s as is” “No you wait here” and they definitely try to control every move made which makes meThink you just do not want us asking questions and when I signed the paperwork it was like signing parole paperwork or something. You don’t have to talk to me like I don’t have any common sense already looking for another car!And also the car was chosen for us. But all this is my fault there were red signs everywhere!!!!
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July 2023 by Yasmine Brackett
Hello my name is Yakita and I had the privilege of working with Cody at the Watson location and he was awesome he went above and beyond to help me get on the road
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June 2023 by Alexis Davis
This is by far the worst car company I EVER had to deal with. Money hungry and horrible customer service. It's easy to get and hard to get out of..you will end up paying 40,000 for a USED car. They charge you for how much you drive the car. I remember one time I got pulled over because the name of the person they have the tag name in driver license was suspended. Can you say JANKY.. The car payments are not monthly they are bi-weekly!! They cut your car off for every little thing. They don't have to pick it up it's a kill switch on it. They don't even deserve 1 star but I had to put one just so I can leave this review!!!! HIGHLY NOT RECOMMENDED????????????
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May 2023 by dj Siete rayo
Look like a junk yard....and after hearing hearing my full monthly payments I'd rather go to a buy here pay here in miami...and reading all the bad reviews I'm out...?
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December 2022 by Queen Puro
Don’t go here I wasted $2k on one of there cars and they are no help when it comes to car problems and they don’t push the payments back when the car doesn’t even runDon’t trust them it’s a scam be carefulThey wouldn’t even work with me or give me a another car while this one was giving me troubles
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September 2022 by J BUTTAFUOCO
For anyone having legitimate issues with a dealership you do two things to get them investigated you make a report with the attorney general and a report with the state police auto division there are laws they must follow and because most people don't know who to go to they get away with it
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August 2022 by Marlana Creath
I specifically want to thank Dustin the Sales Coordinator who I have worked with for 2 weeks. I went into to window shop and expressed to him that I was just browsing and was looking to buy in the next 2 weeks around next payday, Dustin walked me around the lot explained the program, moved cars around and went back in the office to get specific information on certain things he may have been unsure on, all to make sure I was given facts and not guesses, he was wonderful :) The transparency, no haggle environment is what brought me back today. Today I went back and leased with option to purchase on last payment my 2015 Dodge Journey. I am thrilled, this is not a paid review, I am just so happy that I wanted anyone who is toying with the idea of using them… do it! I also wanted to thank the Office manager Reagan, she is very kind, professional and she makes sure to go over every last document in great detail before letting you sign, that is rare…before she accepts the paperwork she asks if you have any questions and was very welcoming and patient. It began to get busy and the polite multitasking for both was a plus, they handled me and had me out the door in 2 hours keys in hand and also took care of their other customers very politely, that speaks to the fact that after you buy/lease they will still treat you well. I couldn’t be happier and I’m going to recommend Rent to Own Auto Center-OTOWN to everyone I know who may be car shopping.
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August 2022 by Divinum Exclusive Beats
They are the worst company I have ever interacted with- that's why it has so many bad reviews don't ever think about coming to this filthy store the manager Regan is very unproffesuinal this deserves a 1 star or a 0 star
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July 2022 by Taelor powell
Don't do it you are stuck with the car for 40 months, so it's like u can rent their car for 40 months straight and then they will give it to u. You're paying 4 times the car value Not Worth ItDON'T RECOMMEND.
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May 2022 by The Chosen Ones Label
Listen! I went in there and walked out with a car. Their process is so smooth. The cars are good cars and very affordable. Their services that they offer I have never see any other dealership beat that. It’s top tier! I love my new car and it’s a first!!
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March 2022 by Prescott Kalunga
Rent To Own has a way of getting through the experience of buying a car, I do thank you for the time to get me approved in the process.
